Soekarno-Hatta International Airport (CGK) Guide For Travellers
When you are traveling to and from Soekarno-Hatta International Airport, it is a good idea to know about the airport and the amenities it offers. Whether it’s your holiday or a business trip, having general information and tips, especially when traveling alone or with a companion, can actually save you from experiencing troubled moments.
Our airport guide gives you all the essential insights that you, as a traveler, can make use of while journeying across places in any part of the globe.
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A Brief Overview of Soekarno-Hatta International Airport (SHIA) in Jakarta, Indonesia
Situated on the Java island and at a distance of about 20 km (12.4 miles) north-west of central Jakarta in the Benda district of Tangerang city lies Jakarta’s main international airport called Soekarno-Hatta International Airport.
The airport is named in honor and memory of Indonesia’s first president Kusno Sosrodihardjo (Sukarno) and vice-president Mohammad Hatta. It is the main hub for various airlines, mainly from South-East Asia.
Building 601 Tangerang
Banten, Jakarta (JK) 19101
Airport Contact:+62 21 550 5179
Operation Hours: Soekarno-Hatta International Airport is open 24 hours. However, certain shops, food concessions, on-site accommodations, and public and private transport services may not offer services throughout day and night. Also, services like airline check-in and baggage drop hours may vary with the flight schedule. Therefore, it is advised that you check with the airport.
About Airport’s Terminal
Soekarno-Hatta International Airport has three terminals, Terminals 1, 2, and 3. Terminal 1 is situated on the south side, while both Terminals 2 and 3 are on the north side. Terminal 1 has three sub-terminals prefixed with A, B, and C. There are seven gates in each sub-terminal – A1-A7, B1-B7, and C1-C7, respectively. Terminal 2 also has three sub-terminals and seven gates, prefixed with D, E, and F. Terminal 3 has 10 gates for international flights, 18 gates for domestic flights, and another 10 gates for buses.
All terminals are interconnected via corridors, boarding bridges, and the courtesy SkyTrain. Low-cost domestic carrier airlines are handled at Terminal 1, low-cost international carriers are handled at Terminal 2, and other domestic and international carrier airlines are handled at Terminal 3.
Travelers can easily find various amenities, such as information desks, lounges, ATMs, conference rooms for business travelers, newsagents, courtesy telephones, restaurants, restrooms, facilities for handicapped passengers, retail shopping outlets, ticket counters, baggage claim, and locker facilities, gift shops, transportation, car park and more at the airport.
Parking Facility at Soekarno-Hatta International Airport
Soekarno-Hatta International Airport offers convenient and affordable parking to travelers who want to park their vehicle parking is available at the terminals. Any passengers who want to park their vehicle can park according to their needs like if they need to park their vehicle for the long term then they can park for a longer period at an economical price. If they want to park their vehicle for a shorter period of time then they can choose short-term parking which is the nearest proximity to the terminal. These consist of many parking slots.
Daily Parking (Short-term parking)
The daily parking is located in front of terminals 1 2 and 3 which are equipped with a signage board that helps you to give a direction and security cameras so that your vehicle is under surveillance. Here you can get 24 hours security officers that ensure the security of your car. For short-term parking, you have to pay in Indonesian currency Rp 5000 per hour for a car and Rp 5000 per day (24 hours) for Motorcycles.
Overnight Parking (Long-term parking)
Passengers who want to go on a long vacation and need parking for a long time then they can prefer to park their vehicles in Long-term parking it is cheaper than Short-term parking if you park your vehicles for at least 24 hours. This parking is well equipped with pre-installed cameras as well as security guards who safeguard your vehicles from theft and damage. This parking holds spaces for more than 300 cars at a time. The rate charged for long-term parking is Rp 4000 per hour and Rp 60,000 for 24 hours.
Valet Parking: Valet Parking service is also available at the airport. You also receive complimentary services, such as window cleaning and interior vacuuming, and luggage assistance.
Airlines Operating from Soekarno-Hatta International Airport
Soekarno-Hatta International Airport serves many domestic, international, charter, government, military, and cargo airlines. Airlines that operate short and long-distance flights to and from the airport’s terminals include:
AirAsia, Air China, All Nippon Airways, Asiana Airlines, Batik Air, Cathay Pacific, Cebu Pacific, China Airlines, China Eastern Airlines, China Southern Airlines, Citilink, Emirates, Ethiopian Airlines, Etihad Airways, EVA Air, Flynas, Garuda Indonesia, Indonesia AirAsia, Japan Airlines, Jet Asian Airways, Jetstar Asian Airways, KLM, Korean Air, Lion Air, Malaysia Airlines, Malindo Air, NAM Air, Oman Air, Philippines Airlines, Qantas, Qatar Airways, Royal Brunei Airlines, Saudia, Scoot, Shenzhen Airlines, Singapore Airlines, SriLankan Airlines, Sriwijaya Air, Thai Airways, Thai Lion Air, Trigana Air Service, Turkish Airlines, Uzbekistan Airways, Vietnam Airlines, and XiamenAir.
Facilities and Services Available at Soekarno-Hatta International Airport
Soekarno-Hatta International Airport in Indonesia’s Java island offers various amenities to passengers to make their traveling experience worthwhile. The airport also offers a range of duty-free stores, food and beverage outlets, Wi-Fi and internet access, business services, and more.
There are security checkpoints at the airport’s terminals. All passengers are required to pass through the security checkpoints.
When you are at the Soekarno-Hatta International Airport and need help, there are information desks to assist you 24 hours a. Here, you can enquire about your flight or find other facilities easily at the airport. They can be found in the landside of Terminal 1, Arrivals Hall; Terminal 2E, Arrivals; Terminal 3, Check-in Area; airside of Terminal 3, Domestic Departures, Gate 13, and Terminal 3, International Departures, Gate 9.
Wi-Fi and Device Charging Stations
Wi-Fi internet access is available throughout the terminals at the airport, in case you want to connect your smartphone, tablet, or laptop to access the internet. Free Wi-Fi (connect to “free wifi.cgk” network) internet service is offered with unlimited usage.
In addition to Wi-Fi internet access, mobile and laptop charging power outlets are also available throughout the airport, in case you need to charge your laptop and/or phone’s battery.
Baggage Handling and Storage
Luggage Lockers: Lockers and luggage storage facilities are available at the airport. Several companies provide paid locker facilities and luggage storage services at the airport. One Luggage is located on the landside of Terminal 2E, Arrivals (open 24 hours); Fesindo Left Baggage Service is located on the landside of Terminal 2D, Arrivals (08:00 till 23:00 hours); Box is located in the landside of Terminal 3, Domestic Arrivals (05:00 till 24:00 hours); and Baggage Solutions is located in landside of Terminal 3, Domestic Parking Building (open 24 hours). Their rates vary between the locations and on the size of the luggage.
Luggage Wrapping: Luggage wrapping services are available at the airport. Bags are wrapped in plastic to protect them from damage and theft. It is located in T1, Check-in areas 1A, 1B, and 1C; T2, Check-in areas 2D, 2E, and 2F; and T3, Check-in area. Per item can cost around IDR 50,000 ($3.35 USD).
Luggage Trolleys/Carts: Luggage carts are available at the airport. These can be found throughout terminals.
Porter Services: Porter services are available at the airport to assist passengers with their baggage. Although porters charge fees, you can negotiate for a lower deal.
There is a Baggage Claim facility available at the airport.
Make sure to check with your respective airline as to what carry-on items (and their size) are allowed.
Lounge and Business Conference Room
At Soekarno-Hatta International Airport, passengers can use public lounges, VIP lounges, and business conference rooms, which may be available for free or paid in order to access these facilities.
A few lounges and business conference rooms that are available at the airport are:
Saphire Lounge: The lounge is located on the airside of International Terminal 2F, 2nd Floor. Another is located in the airside of Terminal 3, International Departures, opposite Gates 7 and 8. A shower facility is available. Access to the lounge is through membership programs.
Saphire Lounge/Plaza Premium Lounge: The lounge is located on the airside of International Terminal 3, Level 2, near Gate 5. Access to the lounge is through pre-paid lounge passes.
Saphire APS Blue Sky Lounge: The lounge is located on the airside of Terminal 3, Domestic Departures, next to Gate 18. Access to the lounge is through membership programs.
Saphire Blue Sky Lounge: The lounge is located on the airside of Terminal 3, Domestic Departures, 1st Floor, next to Gate 13. Access to the lounge is through membership programs.
Transfer Lounge: The lounge is located on the landside of International Terminal 2E, 2nd Floor. A shower facility is available.
T/G Lounge: The lounge is located on the airside of Terminal 2E, International Departures, 2nd Floor.
Co-working Spaces: The airport offers co-working spaces to business travelers. These business meeting spaces are equipped with desks, and Wi-Fi, and certain locations also offer passengers access to desktop computers. The facility can be found in the airside of Terminal 1A, Terminal 1B, Terminal 2D, Central Corridor, and Terminal 3, near Gate 8.
Stores and Duty-Free Shopping
There are plenty of shops that can be easily found throughout the airport’s terminals and concourses. These shops sell a wide range of items, from children’s toys to fashion accessories for adults. You may also buy books, magazines, newspapers, etc. to help pass time during your stopover or flight delay. Circle K, Kim’s Mart, Indomaret, and many more are located throughout all terminals.
Duty-Free stores are also available at the airport that sells all kinds of merchandise, including souvenirs. These are located in Terminals 2 and 3.
Cafes, Bar, and Restaurants
Finding snack and beverage options should not be a problem as there are many local and popular nationwide food chains at Soekarno-Hatta International Airport. These cafeterias and restaurants are located throughout the terminals and concourses, giving you the best options to eat and satisfy your pre-flight craving.
Food concessions throughout the airport operate with varying schedules. A wide variety of dining options are also available and can be found at both the landside and the airside.
Other Amenities Available at Soekarno-Hatta International Airport
There are other amenities that are available to passengers at the airport. These include:
Prayer Room: Muslim prayer rooms are located in all terminals.
Children’s Play Area: SHIA airport offers a play zone for children throughout all terminals. Their locations are Terminal 1: Terminal 1A; 1B, 2nd Floor Departure; 1C, Shopping Arcade, 2nd Floor. Terminal 2: T2D, T2E, and T2F. Terminal 3: Boarding Gates 8, 11, 14, and 25.
Nursing Room: Passengers traveling with infants can use nursing rooms that are available in each terminal: Terminal 1A, Terminal 1B (Departures Central Corridor), Terminal 1C (2nd Floor, Shopping Arcade), Terminal 2D, Terminal 2E (Central Corridor), Terminal 2F (Central Corridor) and T3 (Check-in Area, Boarding Areas & Arrivals).
Medical Centre: The airport provides medical centers to passengers in need of emergency medical care. The facilities can be found in Terminal 1B, Departure Lobby (open 24 hours); Terminal 2, Gate 3 (07:00 till 22:00 hours) and Terminal 3, at Check-in, Gates 7 and 14 (open 24 hours).
Pharmacy: Kimia Farma operates a pharmacy at SHIA and can be found in Terminal 1A, Shopping Area; Terminal 2D, Shopping Area; Terminal 3, airside, 1st Floor, Domestic Boarding Area; and Terminal 3, airside, 1st Floor, International Boarding Area.
ATM: ATMs are available at the airport. You can swipe your bank card and withdraw cash at the airport’s ATMs if you’re running low on cash or need to make cash payments at other services or stores. You can find ATMs located at airside and landside areas of terminals.
Currency Exchange: The currency used in Jakarta is the Indonesian Rupiah (IDR or Rp). Currency exchange facilities are available at SHIA airport. There are a total of 12 currency exchange facilities located in Terminal 2 and 9 in Terminal 3.
Banking Services: Banking facilities may be available at the airport. BCA, BDI, BRI, and Mandiri banks operate full-service banking and currency exchange services at SHIA. Bank BCA is located in Terminal 2E, Departures Hall (08:15 till 15:00 hours); Bank BRI is located on the landside of Terminal 3, Domestic Arrivals (08:00 till 15:00 hours); Bank Mandiri is located in Terminal 2E, Departures Hall (08:00 till 15:00 hours); Terminal 3, Domestic Arrivals (08:00 till 15:00 hours). Bank BNI is located in Terminal 1B, Departures (08:00 till 16:00 hours); Terminal 2F, Departures (08:00 till 16:00 hours) and Terminal 3, Domestic Arrivals (08:00 till 16:00 hours).
Hotels On-site and Nearby Soekarno-Hatta International Airport
Finding accommodation on-site or nearby Soekarno-Hatta International Airport should not be a problem for travelers as there are several hotels and resorts out there. Whether you are traveling alone, with friends, family, or children, you will find convenient and affordable places for a comfortable stay during your visit to Jakarta in Indonesia.
A few hotels that are located on-site as well as near the airport are:
Jakarta Airport Hotel: The hotel is located on-site, just above the Arrivals gate. It is a 5-minute walk from the 2nd floor of Terminal 2E. Rooms are available from 09:00 to 21:00 hours. Courtesy airport shuttle service is also available.
D’Primahotel Airport Jakarta: The hotel is located near Terminal 1A. It is accessible via the Sky Train.
FM7 Resort Hotel: The hotel is located about 10 minutes from the airport. Pre-arranged courtesy airport shuttle transfer service is also available. A driver will meet you inside the airport wearing a bright yellow uniform.
Ibis Styles Jakarta Airport: The hotel is located less than 10 minutes from the airport. There is a courtesy airport shuttle available at a frequency of 90 mins from 03:00 to 24:00 hours. Reservations are required.
Bandara International Hotel: The hotel is located less than 10 minutes from the airport. There is an airport shuttle service available 24 hours at a frequency of 30 minutes from the International Arrival 2D Exit Gate. For airport pick-up, provide the hotel with flight details.
Pop! Hotel Airport Jakarta: The hotel is located less than 10 minutes from the airport. Courtesy airport shuttle is available, having the “Pop!” sign on their buses. Shuttles operate at a frequency of 60 minutes from 11:30 till 01:30 hours from the following departure points: Terminal 1 A, B, and C, wait on the 2nd line Airport road, near shuttle bus Damri – Terminal 2 D, wait in front of Hoka Hoka Bento Restaurant, upper floor (departure area) – Terminal 2 E, wait in front of Old Town Restaurant, upper floor (departure area) – Terminal 2 F, wait in front of Koufu Restaurant, upper floor (departure area) and Terminal 3 Ultimate, waiting on the 2nd floor in front Gate 5. Shuttles operate from the hotel every hour between 03:00 and 18:00 hours.
Ground Transport Options To and From Soekarno-Hatta International Airport
Getting to and from Soekarno-Hatta International Airport should not be much of a hassle as you will find transport options. You can quickly find a convenient mode of transportation to meet your travel needs. There are several ground transportation options available to travelers that make visiting nearby places and other places of interest very convenient, quick, and affordable.
Many travelers often find shuttle services to be very favorable as it saves them plenty of time when getting to hotels and/or airports. Free shuttle buses provide travelers with easy connectivity. Also, there may be a few hotels in the city and adjoining areas that provide free or on-demand shuttle services to and from the airport.
Additionally, you may also book pre-arranged rides that offer services to and from the SHIA airport, which can also be scheduled as per your needs. You can usually find their kiosks or counters/stands located either at the terminal’s entrance or exit area. These may also contain information on the companies that are permitted to render such services at the airport.
Airport Shuttle Service
There is a shuttle transfer service available to passengers within the airport.
In addition to inter-terminal shuttle services, door-to-door and inter-city shuttles are also available to passengers. The services are operated by several companies or local agencies and are also available on request. You can contact these shuttle service providers from the airport.
Hotel Shuttle Service
Few hotels in the city may offer free or paid shuttle transfer services to their guests. Therefore, it is advised that you contact the hotel for more information with regard to pick-up and drop-off, besides accommodation.
Public bus transportation services are available for the commute. It is both affordable and convenient and can get you to places in no time. Charter buses service from Soekarno-Hatta International Airport to Bandung. The service is operated by five companies, namely Citi Trans, Jackal Holiday, Lintas Shuttle, Sinar Shuttle, and X-Trans. Bus service to Bintaro (West Tangerang) route is offered by X-Trans.
Train and Metro Services
SHIA airport is connected with a train transit system for commuting. SHIA airport terminals are connected via the courtesy SkyTrain, which operates at a frequency of 30 minutes from 04:00 till 24:00 hours. The SkyTrain platforms are connected by a sky bridge to Terminals 2 and 3. From Terminal 1, it is across the street.
The airport is also connected to downtown Jakarta (Sudirman Baru or BNI City Station) via Airport Rail Service, an airport train system. The fare can cost around IDR 70,000 ($ USD). Airport Railway Station can be reached by SkyTrain. The train departs at a frequency of 30 minutes from 06:00 to 24:00 hours. From BNI City Station, passengers may transfer to the new MRT, commuter train, or take a bus to dedicated destinations.
Limousines are available for hire at the airport. Rates may depend on the destination you are headed to.
Car Hire Service
You can hire a car at Soekarno-Hatta International Airport if you are in the mood to cruise around places in the city. There are several companies that offer cars on hire/rent at the airport. The car hire/rental agencies or companies have their counters/stands located on-site. However, there are courtesy shuttle services available from the airport.
The companies or agencies that offer car hire/rental services at the airport are Golden Bird and Laks Prima Transport.
Taxis are available, if you need a ride to a hotel or want to go sightseeing. Taxi stands can be found on-site at all three terminals. Fares charged by non-metered taxis can be negotiated.
App-Based Ride-Sharing Service
Aside from several transport options that are available to travelers from and to Soekarno-Hatta International Airport, app-based ride-sharing services are also offered.
The city of Jakarta offers many places of interest to both national and foreign tourists. A few such attractions include the Thousand Islands, Jakarta Bay, Tidung Island, National Monument (MONAS), Beautiful Indonesia in Miniature Park, Central Park, Ragunan Zoo, National Museum, Museum Bank Indonesia, Taman Mini Indonesia Indah (TMII), Fatahillah Museum, Ancol Dreamland, Sea World Ancol, Istiqlal Mosque, Jakarta Old Town, Tanah Abang Market, Grand Indonesia Mall and many more.
Traveling to and from Soekarno-Hatta International Airport on Java island in Indonesia will certainly give you a pleasant experience. And, if you plan on staying here for a while, you will find lots of attractions to enjoy your holidays.