Air China Cancellation And Refund Policy

Air China is one of the top three airlines of the Republic of China. The headquarter of the airline is in the Shunyi district, Beijing. Although the airline provides the best for its customer, yet sometimes you may need to cancel your airline reservation.

As per the report, most people are not properly aware of the cancellation, change or refund policies of the airline. Even they don’t know whether they will receive the refund or not after a flight cancellation. So, it is very important to know that how to cancel your Air China flight ticket? Or How do get a refund from Air China?

In this article we are trying to provide the full information about Air China cancellation and refund policy, also the covid-19 update regarding the cancellation.

In this article, you will get important information regarding Air China cancellation, flight changes, and refund policy for all your booked or reserved air tickets. You can also dial our toll-free number +1-800-831-1547 to know about current offers, promo codes & discounts.

air china cancellation policy

COVID-19 Update Air China Cancellation:

As the airline knows about uncertainty in your travel plans during the Covid duration, so that they provide the option to make a change or adjustments to satisfy the passengers. The airline also offers a carefree change policy for the following reservations:

If you booked/will book your flight ticket between August 26, 2020, and September 30, 2021, for the flight to/from Africa and Europe then you do not need to pay any extra charges to make a change the itinerary or reschedule your travel dates in your reservation within the valid allotted period of the ticket. You can modify all segments of your airline reservation like first and return flight both in case of a round trip. But you need to pay the fare difference if the new ticket fare is higher than the original one.

Air China Change Policy:

The airline provides the changed policy to the passengers who need to make changes in their flight tickets. These are some following points that help to better understand the Air China change policy:

  • The customer can change in flight ticket, travel date, cabin, carrier, and one way or round trip.
  • Service charges may apply according to the ticket fare for a similar flight segment. Round-off figures will be taken.
  • In case of voluntary change, the customer will have to bear the fare difference if any. The fare difference occurs when the new ticket is higher than the original one after the changes are done. It will be calculated on the basic ticket price for a similar flight segment. You must pay that differenced amount within the allotted time period.
  • You are eligible to get a refund and make changes in special product and special package rates according to the specific product regulations.
  • When you have done the changes (canceled your seat and changed your flight ticket into an open ticket) in your ticket and the seat is also rebooked, then you must pay the fare difference and change fee if any.
  • The refund fee will be charged according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.

Voluntary Changes Fee

Cabin Class

Cabin code

30 days before the flight departure

30 to 14 days before the flight departure

14 days to 4 hours before the flight departure

From 4 hours before the departure to after departure

First-class

F

Free

Free

Free

10%

A

Free

Free

5%

10%

Business-class

J

Free

Free

Free

10%

C/D/Z/R

Free

Free

5%

10%

Premium economy class

G

Free

No fee for the first three times, 5% fee each time thereafter

10%

E

Free

5%

10%

20%

Economy class

Y

Free

No fee for the first three times, 5% fee each time thereafter

10%

B/M/U

Free

5%

10%

20%

H/Q/V

Free

15%

20%

30%

W/S

10%

25%

30%

40%

T/L/ P /N/K

20%

35%

40%

50%

Air China Cancellation Policy:

The airline allows its passengers to cancel their flight tickets within 24 hours of booking. If you cancel your ticket within 24 hours then you do not need to pay any cancellation charges. You will also get a refund for your canceled flight if you will eligible for that. After the completion of 24 hours, if you want to cancel your airline reservation then you may have to bear the cancellation charges as per the airline’s fare. Usually, the cancellation fee of Air China is 200 USD.

If you booked your reservation through Air China then you are eligible to cancel your flight ticket manually by visiting the official website of the airline. In case your ticket is booked by a third party like a travel agent, you have to contact them directly to do so.

How to cancel your Air China flight ticket online?

Now we think that you got all the information about the cancellation and change policy. It’s time to describe the process of cancellation or change in the flight ticket.

Please follow these simple steps to cancel or make a change in your reservation. By following these steps, you may be able to cancel your ticket in just a few minutes.

Steps for Air China ticket cancellation:

  • Step 1:- First, you have to visit the official website of “Air China”.
  • Step 2:- At the homepage of the airline, you will see the “Booking” option in the top row. Please tap on that.
  • Step 3:- Under booking, you will see “Manage My Information”, click on that.
  • Step 4:- Now you have to “Log In”, before proceeding to the next. Fill the given form by filling in your credentials.
  • Step 5:- After login your account, you will be able to cancel or make a change in your reservation. Please select the option, whatever you want to do either “Cancel” or “Change in your ticket”.
  • Step 6:- Now, please proceed with the following command and cancel your flight as well.Step 7:- After the cancellation has been done, please raise a refund request by filling in the “Refund Request Form”.

Air China Cancellation And Flight Delay Certificate:

If your flight got delayed or canceled by the end of the airline, then the airline will compensate you by giving a flight delay and cancellation certificate:

  • If the airline has canceled or delayed your flight less than three days before the departure of the flight, you are eligible to download a flight cancel or delay certificate by using the airline’s app or official website. You can download it up to 180 days after landing.
  • You have to download and print the certificate in color, otherwise, the electronic seal may not be considered valid.
  • The certificate would be in two languages, Chinese and English.
  • The certificate is only for evidence purposes. You can not use it to claim any type of monetary compensation or services from the airline.
  • The airline suggests you download your certificate at least two hours after landing, because after that it may show the word “pending”.

Air China Refund Policy:

The airline provides many flexible policies for the benefit of its customer, its refund policy is one of them. According to the Air china refund policy, the passengers will get their refund as per their fare category. You will have to bear some charges to get a refund. Before that, you should know about some terms and conditions regarding the refund policy:

  • Refund charges may apply according to the ticket fare for a similar flight segment. Round-off figures will be taken.
  • The refund fee will be charged according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.
  • If your ticket is partially used and you want to get a refund for an unused part of your ticket, you are eligible to do so, but you may have to bear the charges according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.
  • You can get a refund for a special product and a special package rate according to the related regulations.
  • According to the rules and regulations of the airline, you are only eligible to get a refund when your ticket is valid.
  • The airline will refund you the unused airport construction charges and fuel surcharges if you apply for the refund when your ticket is valid.

Voluntary refunds fee

Cabin Class

Cabin code

30 days before the flight departure

30 days to 14 days before the flight departure

14 days to 4 hours before the flight departure

From 4 hours before departure to after departure

First-class

F

Free

5%

5%

10%

A

5%

5%

10%

20%

Business-class

J

Free

5%

5%

10%

C/D/Z/R

5%

5%

10%

20%

Premium economy class

G

Free

5%

10%

20%

E

10%

15%

20%

30%

Economy class

Y

Free

5%

10%

20%

B/M/U

10%

15%

20%

30%

H/Q/V

10%

25%

30%

40%

W/S

20%

45%

50%

100%

T/L/P/N/K

30%

60%

90%

100%

Not only this if you are feeling any such query related to Air china cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.