Are you trying to cancel your Alitalia flight reservation? If yes, then you must know about the cancellation, change and refund policy of the airline. As most people are unaware of the policies which may benefit them at the time of cancellation and getting a refund, even some of them don’t know whether they will get a refund or not.
We try to provide you with all the latest information about the Alitalia Airlines cancellation and refund policy, which may help you to know your rights regarding the cancellation and getting the refund.
In this article, you may get all the details about the cancellation, change and refund policy of the airline. If still, you have any related queries then you can contact us on our toll-free number.
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Guidelines for Alitalia Airlines Cancellation Policy
Covid-19 has done a major impact on the cancellation and change policy of the airline. Alitalia Airlines has waived the service charges on the booking of tickets in the USA through the Official website of the airline, customer care center, or airport ticket window of the US airport.
If you have booked your reservation through the customer care center or the airport ticket window, the airline allows you to keep your ticket amount without doing payment for at least 24 hours. Your airline ticket must be booked at least 7 days or more before the schedule of the flight departure.
If your ticket is booked through the airline’s US official website, the airline allows you to cancel your flight reservation without paying any cancellation charges, and also you are eligible to get a full refund. To get that benefit, you must cancel your flight ticket within 24 hours of reservation booking. Your flight reservation must be booked at least 7 days or more before the schedule of the flight departure.
If you cancel your flight voluntarily, you have to bear $20 per flight ticket for administration costs whether your ticket is being partially or fully used. If you pay the charges according to the airfare rules, the administration charges will not apply to you. The airline always refunds your airport and security taxes, but you have to pay the administration charges of $20. If your ticket refundable amount is less than the administration charges of $20, you will not get any refund amount.
The airline always tries to provide you with the best services, but sometimes it is not possible to deal with some unavoidable situations.
The flight delays and cancellations have suffered the passengers, as it may ruin their emergency travel. The airline offers you assistance and some compensation under the terms of Regulation (EC) No 261/2004. This provision is all about compensation and assistance to the customers.
If your flight has been canceled within 14 days of departure, the airline tries to arrange a flight or other alternative that may help you to complete your journey on time and also provide a phone calls facility, you can make two phone calls without any cost. You have also an option to get back your full refund.
If in case, the airline is not able to provide you assistance timely due to any objective difficulties, they offer you to book a hotel accommodation independently or get snacks, meals, or transport. The airline will be responsible to bear the reasonable cost for these things as soon as possible after submitting the appropriate receipts.
If the airline provides you assistance like a hotel room at the airport and also arrange transport to or from the airport, but you don’t want to accept all these services and make your own arrangements, in this case, the airline will not give you any type of refund for flight canceled.
If your flight has been delayed for more than three hours, you are eligible to get compensation following the provision of Regulation EC 261/2004, as per the European Union Courts.
If the flight delay or cancellation is caused due to “exceptional events”, that is beyond the control of the airline such as weather condition, airport closures, air traffic control strike, etc, then you are not allowed to request any compensation.
How do I cancel the Alitalia flight ticket?
Hopefully, now you may know all about the Alitalia cancellation policy. Let us now explain the whole steps regarding the cancellation of the airline ticket.
In order to cancel your booking, follow these simple steps given below and your booking will be canceled within a minute:
- Step 1:- First, you have to visit the official website of “Alitalia” or “https://www.alitalia.com/en_us/homepage.html“. If you booked your ticket from the travel agents or other traveling websites then you have to contact them directly for any procedure.
- Step 2:- On the home page of the airline, you will see the option “Fly“, tap on it.
- Step 3:- Now, you can see the empty fields. Fill out that fields by providing “Reservation Code“, “First Name” & “Last Name“.
- Step 4:- After filling in your details, click on the “Search” button.
- Step 5:- Now, you have to proceed with the given command and choose your preferred option like “Cancel” or “Change” in your flight ticket.
- Step 6:- After completion of all these steps, you will receive an email on your registered email address regarding the ticket cancellation.
Note* You can cancel your flight through making call on the helpline number where customer care executive will ask some question regarding to your ticket for verifying you and your ticket then proceed for the cancellation.
Can I cancel an Alitalia Airlines flight within 24 hours?
You can cancel the Alitalia Airlines flight within 24 hours without paying any additional charges, as per the 24 hours cancellation policy.
If your ticket is booked through the airline’s US official website, the airline allows you to cancel your flight reservation within 24 hours of booking without paying any cancellation charges, and also you are eligible to get a full refund. To get that benefit, your flight reservation must be booked at least 7 days or more before the schedule of the flight departure. You can request your cancellations and refunds by calling 800-223-5730.
Alitalia Airlines Flight Change Policy:
The airline allows you to make a change in your flight reservation without any additional cost. But there are some conditions that you must know about it:
Name change:- The airline does not support changing your name on the flight ticket. You are only eligible to make a correction in your name on the booked ticket. You can do so by calling the customer support service at 1-800-223-5730.
Alitalia flight ticket is not transferable, that is why you can only correct your name. You can do so, only for the following cases:
- You are allowed to correct your attribution Mr./Mrs.
- You can correct the typing error at most three characters.
- You can swap your first name & surname too.
- You are also allowed to change your surname after marriage/divorce.
- Change of legal name by decree or as a result of a change of sex.
- You can replace your nickname with the full name.
Alitalia Airlines Refund Policy:
If your flight is canceled and you want to get your refund back, the airline allows you to do so.
In order to submit a request for a refund, you must cancel your flight ticket within 24 hours of booking and your airline ticket must be booked through the official website of Alitalia. Along with that, your airline ticket must be booked at least one week before the schedule of flight departure.
You can submit your refund request by using the airline’s website. All the details must be correct in order to approve your refund request.
If your flight will delay:- To get the refund of you amount that you spent, you can apply for your refund by using the dedicated section of the airline’s website. You have to submit all the receipts which you want to get a refund. All of these receipts should be with a clear description of the amount that you spent.
Your refund request will be monitored by the airline within 30 days. They will try to give you a refund as soon as possible.
All the tickets provided by the Alitalia will be refundable?
No, all the tickets are not refundable. Some tickets are non-refundable and some are refundable its depend on the ticket fare class you choose for your booking.
How can I get full refund on non-refundable ticket?
If you want to cancel your ticket and get full refunds on non-refundable ticket then you have to make a cancellation request within the 24 hour of booking. This 24-hour booking policy is available for all the fare class wether it is refundable or non-refundable.
How do I get a refunds against cancellation?
If you booked your ticket online through the website then you can make a cancellation online through the official website. Incase if you book your ticket through the counter or the other travel website then you have to make them call directly.
How many days will taken for proceed my refunds?
If you make a cancellation before 7 or more days of original scheduled departure of flight then your refund will be proceed within 20 business days in your original account which is used for the flight booking. In case you booked your ticket in cash then they ask your account number at the time you request for the cancellation.
How to cancel my ticket booked from the airport counter?
If you want to cancel your ticket which is booked from the airport counter then make a call to the reservation department or you can go to the airport directly if possible. But making call to reservation is the best possible way to raise a cancellation request. They will guide you well and serve in a best possible way.
If still, you have any queries related to Alitalia Airlines cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.