Austrian Airlines Cancellation, Changes & Refund Policy

Austrian Airlines is one of the largest airlines in Austria. They try to provide more flexible travel to its passengers, but situations are not the same all the time.

Due to unavoidable circumstances, you may have to cancel your airline reservation. Before canceling your flight ticket, you should know about the Austrian Airlines cancellation and refund policy.

If you want to get all the detailed information regarding the cancellation and refund policy. Read the article carefully.

Meanwhile, if you are looking for a reservation, you may go with the reservation page.

Get last-minute deals & discount for new booking & reservations. Also, get the best refund on airline cancellation. Dial our toll-free number +1-800-831-1547 to save your money, time & effort.

Covid-19 Update Austrian Airlines Cancellation:

You have the option to rebook your ticket whatever your travel fare is.

Booking from August 2, 2021

The airline has reduced the rebooking fee of Economy Light and Business Saver fares. You are eligible to make a change flight date with the rebooking option.

For the rest of the fares, you are allowed to rebook without paying any extra charges. You can change your travel dates, departure venue, and destination venue with the rebooking option. If your rebooked ticket is higher than the earlier one, you have to pay the difference.

You are allowed to rebook as many times as you want.

If your Austrian ticket was booked before or on August 31, 2020, you have the option of rebooking for once only. You may contact the airline by Oct 31, 2021, to rebook your flight. In case your rebooked flight will cancel, then you have the option to rebook again.

If your flight has been canceled:

You are allowed to rebook another flight to the same destination. You can only book in the same class without paying any additional cost. Your ticket rebooking will be complete within one year from the original departure date.

If your flight has not been canceled:

  • Ticket booked on or before August 1, 2021: If your flight departure date was on or before August 31, 2021, you are allowed to rebook your flight until July 31, 2022. You may contact the airline by Oct 31, 2021. But if your departure date was or on Sep 1, 2021, you are allowed to rebook your new flight within 12 months of the original purchase date.
  • Ticket booked on or after August 2, 2021: You can rebook your flight ticket within 12 months of the original ticket purchase date. Change fee may be reduced, depending on the fare. Your rebooking must be completed before the original flight departure.

Austrian Airlines 24 Hours Cancellation Policy:

The airline tries to offer maximum flexibility to its passengers. Austrian provide an option of booking through telephonic call, under this facility you can make your flight reservation through telephone but you can do this only before the booking deadline. You don’t have to pay your fare at the time of booking, you can make your payment within 24 hours of your booking.

If you have booked your flight ticket already, afterward you would like to change the flight route you are allowed to do this. You may cancel your flight ticket within 24 hours of your ticket being purchased. If your cancellation is done within 24 hours of booking, you don’t need to pay any cancellation charges but your services charges will not be refunded.

Some Important Points

  • when your fare policies match up with canceling and changing a flight, then you can cancel and change your flight up to 3 hours before the flight departure. And for the rest, the cancellation can be done 24 hours before the flight departure.
  • In case of the unused tickets, all the amount of unused tickets can be refunded, if some required documents and a valid reason will be submitted to the airline.

Austrian Airlines Cancellation Policy:

The airline allows canceling your flight reservation but you have to inform the airline about your Austrian Holidays cancellation in writing within the provided time. You have to mail at charter.myholiday@austrian.com.

Whether you want to rebook or cancellation for your rebooked ticket, you are only allowed to do that as per your selected fare’s rule.

If you want to cancel your airline booking of the Austrian Holidays, you are allowed to cancel with some cancellation charges. The following amounts per passenger for adults, children, and infants per flight segment, but at least €30.00, without further evidence: (infants pay no minimum amount)

1. Cancellation charges during Summer 2021 and Winter 2021/2022

Cancellation PeriodCancellation Charges
Up to 30 days before flight departureNo charges
From 29 to 15 days before flight departure10% of the fare
From 14 to 2 days before flight departure20% of the fare
1 day before the flight departure100% of the fare

2. If not stated, the following cancellation charges will apply:

Cancellation PeriodCancellation Charges
Up to 30 days before flight departure10% of your fare
From 29 to 20 days before flight departure25% of your fare
From 19 to 10 days before the flight departure50% of your fare
From 9 to 4 days before departure65% of your fare
from 3th to 2nd day before flight departure85% of your fare
1 day before departure100% of your fare

The cancellation fees will be charged on the basis of discounted fare for the ticket cancellation of children/infants. The airline will not provide any additional discount on the cancellation fee for canceling the children/infant tickets. The airline will not refund you for the segments not used.

They only accept the payment of cancellation charges through the permitted mode of payment. You will not get any discount on cancellation charges.

The booking charges for confirmed additional services are not refunded by the airline. These charges are the carriage of pets, sports equipment, etc.

Under Austrian law, Austrian passengers are allowed to know whether the airline has suffered from any losses than the charges they charge to not. This rule will also be applicable if the passenger did not complete the boarding or have incomplete travel documents.

How to cancel an Austrian Airlines flight ticket?

Hope you understand the Austrian cancellation policy very well, also know about the charges that you may bear at the time of cancellation (not for all cases).

Here are some exact steps that you can follow to cancel your airline ticket online. Do follow the given below steps.

Steps to cancel Austrian Airlines flight ticket:

  • Step 1:- First of all, you need to visit the official website of “Austrian Airlines” or “https://www.austrian.com/us/en/homepage
  • Step 2:- On the home page of the airline, you will see the option “My Booking“. Tap on it.
  • Step 3:- A blank form will open in front of you, you need to fill that form with your credentials such as “First name“, “Last name“, and “Booking code“.
  • Step 4:- After filling in your details, you need to tap on the button “Next“.
  • Step 5:- After that, you just need to proceed with the given command and complete the process of ticket cancellation or change, whatever you want.
  • Step 6:- After the completion of the ticket cancellation process, you will receive an email/SMS with your registered contact details. Now you are allowed to proceed with the refund request.
Austrian Airlines logo

Austrian Airlines Rebooking Policy:

You are allowed to rebooking if the seat is available only. The airline will change your flight date before departure as per your request.

Deadline for rebooking flight:

  • Fully flexible ticket, you are eligible to rebook flight up to 3 hours before the flight departure.
  • For all other tickets, you are eligible to rebook a flight up to 24 hours before the departure of the flight.
  • You can rebook the date, time, and class of your Austrian flight.

Eligibility of rebooking:

  • If your ticket was booked through the official website of the airline.
  • If your ticket fare gives you the option of rebooking.
  • Your new booked flight must have an Austrian flight number.

If you want to change your rebooked reservation, you can do but you may bear some charges as per your ticket fare. These charges are given below. You have to bear the fare difference at the time of rebooking. The difference will be charged according to the booking of a new flight.

For rebooking, you have to mail the airline at charter.myholiday@austrian.com. You can do that only up to two hours before the schedule of flight departure.

Rebooking is possible when the fare of the originally booked ticket is higher than the new booking. If the new booking fare is higher than the original one, you must pay the difference. In any other event, you will be charged €30 per passenger per segment.

The rebooking charges are as follows:

  • For children and adults, EUR 30 will be charged per passenger per segment.
  • You don’t have to pay any rebooking charges for infants who are under 2 years.

If you cancel your new flight, the airline will not refund the rebooking charges.

They only accept the payment of rebooking charges through the permitted mode of payment. You will not get any discount on rebooking charges.

Important Note: If your ticket fare allows a rebooking, the “Rebook” button will appear. Currently, You can rebook your ticket with the desktop only, mobile browser and app do not support that feature.

Austrian Airlines Change Policy:

1. Changes of name

You are eligible to make a change in your name, but the change of name is only considered if your name is changed before the first departure as per the customer’s request. You have to mail at charter.myholiday@austrian.com for a change of name.

The charges for changes of name are as follows:

  • For children and adults, EUR 30 will be charged per passenger per segment.
  • You don’t have to pay any change of name charges for infants who are under 2 years.

If you cancel your new flight, the airline will not refund the rebooking charges.

They only accept the payment of rebooking charges through the permitted mode of payment. You will not get any discount on rebooking charges.

Austrian Airlines Refund Policy:

First, you have to find out whether your airline ticket is refundable or not, as some specials are refundable and the rest are non-refundable. If your ticket comes under the refundable category, the airline will refund back your canceled ticket amount. You have to inform them of your unused ticket only.

If you made the payment of your flight ticket through a credit/debit card at the time of booking, then the airline will refund your amount within seven (7) working days. But, if your payment was made through cash, then you may get your refunded amount within twenty (20) working days.

If the flight is cancelled by the end of the Austrian, then the airline will refund your all fee that you paid for the service but not received.

Austrian Airlines delayed flight compensation

In case of a flight delay for more than two hours, and that delay has happened by the end of Austrian airlines. The airline will provide support such as snacks vouchers, meals, hotel accommodation, and also local conditions allow them to do so.

Frequently Asked Questions Regarding Flight Refund And Austrian Airlines Cancellation:-

  1. How much does it cost to Change Or Cancel the Flight?

The cost of changing and canceling the flight will depend upon the type of ticket you have and what kind of policies your fare has.

  1. When will I get my money back after canceling the refundable flight ticket of Austrian Airlines?

The payment will be refunded the way in which it was booked in case it was booked using a credit card; the same will be refunded within the span of 7 days from the day the request was placed. However, in case the payment was made by cash or check it will take 20 business days from the day the request has been placed.

  1. Can I rebook my flight online?

Yes, by visiting the official website of Austrian Airlines you can rebook your flight successfully.

  1. Can I cancel the flight online or is there any other way?

Here, you can easily cancel your flight ticket by visiting the official website of Austrian Airlines or by dialing the customer care staff number.

  1. Can I get my refund when Austrian Airlines cancels the flight ticket?

Yes, you can request a refund when Airlines itself cancel the ticket.

Not only this if still you have any queries related to Austrian Airlines cancellation, flights, or ticket booking tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547


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