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EL AL Israel Airlines Cancellation & Refund Policy

In this article, you will get the full information related to EL AL Israel Airlines Cancellation & Refund. EL AL Israel Airlines is focused on offering the best support to our travelers.  EL AL anticipates serving you to your total fulfillment. The objective is to guarantee that we give you exceptional help at all times.

EL AL Customer Commitment is made accessible to you all together that you know about EL AL strategies and what they mean for you. Our approaches are clarified underneath in a reasonable and reliable. And EL AL Israel provides the service of check-in, cancellation of your ticket and in return, and many more you can also ask for a refund. But before then that you should aware of the EL AL Israel Cancellation & Refund Policy.

About EL AL Israel Cancellation & Refund

Wiping out of appointments made by a travel planner ought to be made through the travel planner as it were. 

When sending a dropping notification, if it’s not too much trouble expressing your complete name (as appeared in your booking), the booking/flight number, and contact subtleties.

And you can send the email to  cancelreq@elal.co.i or visit this site https://www.elal.com/HaganatHazarchan?lang=/en/ for EL AL Israel Cancellation & Refund.

Conditions for Cancellation & Refunds 

Use of this exchange cancelation component will be as per the Israel Consumer Protection Law for tickets that were bought through the Telephone Service Center in Israel or on the EL AL site for tickets for flights starting in Israel. Solicitations for discounts of tickets bought from travel planners or EL AL stores and not through the Telephone Service Center ought to be routed to them as per ticket conditions. 

Refunds for a dropped exchange on the site will be conceivable just for a flight ticket that was not utilized by any stretch of the imagination. In the event that the ticket was somewhat used (trip in one heading), the client should contact the gathering from whom the ticket was bought. 

This is to explain that the cancelation consequently applies to all travelers on the booking. Clients keen on dropping the exchange just for a specific number of travelers recorded on one reservation should contact the gathering from whom the ticket was bought.

The cancelation applies to all flights and administrations in the booking. Clients who don’t consent to this should contact the gathering from whom the ticket was bought. 

Cancelation of the exchange is permitted within 14 days from the exchange date yet at the very least seven workdays before the date of the takeoff flight (the principal trip as indicated on the flight ticket/reservation affirmation voucher). 

In the event that these conditions are met, a cancelation expense of 5% of the estimation of the absolute cost of the ticket or NIS 100, the lesser of the two, will be charged; with the exception of wiping out because of a principal break of the arrangement by the organization, which at that point won’t charge crossing out expenses. 

The dealing with the charge for tickets that were given by the Telephone Service Center can’t be returned. 

In any remaining cases, and subject to all laws, the individual reserving the spot will be charged by EL AL’s cancelation strategy, subject to ticket conditions. 

The discount will be given through the Visa that was utilized for making the exchange, inside 14 days, as per all laws. 

EL AL may change the conditions 

​Passengers with incapacities or senior residents, as characterized in the Consumer Protection Law (Amendment 47) (5776-2016) who wish to drop their flight ticket, as per the particular conditions that apply to them as itemized in the above-notice correction, should contact the EL AL Telephone Service Center to manage the cancelation demand and to introduce the necessary documentation, as per law.​

In the event that you wish to drop your movement and if El Al Airlines can’t re-oblige you on another EL flight, the airline will furnish you with an acknowledgment for future travel for EL AL. This credit will be for the full, unused estimation of your ticket and might be applied toward the acquisition of another ticket. The carrier will defer change expenses for credit demands. Credits will be legitimate for one year and will incorporate the adaptability to reticket your movement to any EL AL objective. In the event that you don’t wish to have a credit, it would be ideal if you contact EL AL to examine substitute choices.

On the off chance that you don’t go with us toward the finish of this one-year time frame aircraft will, at your solicitation, discount the credit to your unique type of installment. Admission contrasts will apply to future travel and any distinction will be gathered from you at the hour of booking. 

On the off chance that EL AL drops the trip on which you were initially planned to travel, EL Al will re-oblige you on another [EL AL] flight. On the off chance that the elective travel game plans are not adequate, El Al Airlines will give you the choice for acknowledging for future travel for EL AL. This credit will be for the full, unused estimation of your ticket and might be applied toward the acquisition of another ticket. Credits will be substantial for one year furthermore, will incorporate the adaptability to reticket your movement to any EL AL objective. In the event that you don’t wish to have a credit, it would be ideal if you contact EL AL to talk about substitute choices.

Policy in 2021

Update from December 28, 2020: 

Following the choice of the Corona Cabinet, EL AL is refreshing its arrangement of changes and retractions.

clients who hold flight tickets for takeoffs until January 31, 2021, who wish to drop their ticket, will have the option to do as such without paying an undoing charge. 

Travelers buying tickets until March 13, 2021, or holding a ticket for takeoffs until March 13, 2021, may freeze their tickets or change their flights (whether or not the plan is to progress or defer) for trips until/including December 31, 2021, without paying the “reissue taking care of” and “change of reservation” charges. The distinction in the passage, if pertinent, is to be charged. Wiping out of a flight ticket will be made as per the arrangements of the law and the conditions for the wiping out of the ticket. 

Taking into account the conditions identified with the rules of the Ministry of Health and the choices of the Coronavirus Cabinet, there might be changes in the flight plan and in the strategy of changes and undoings. Travelers holding a ticket for trips on which a change is caused will be informed of this by EL AL or the travel service.

Contact details 

New York

  • Name: EL AL Israel Airlines
  • Address: 100 Wall Street, 4th floor, New York, NY 10005
  • Phone 1: Reservation: 1 (800) 223-6700 , Reservation: 1(877) 995-0677
  • customerrelations@elalusa.com

New York Insurance & Claims

  • Name: Insurance & Claims
  • Address: Wall Street 100, 4th Floor, New York 10005
  • Phone 1: 212-852-0642
  • baggageclaims@elalusa.com

Miami

  • Name: Miami Sales office
  • Address: 3785 NW82nd Avenue Suite 312 Miami Florida 33166, U.S.A.
  • Fax: 1 (305) 477-9988
  • Phone 1: Office : 1 (305) 597-0560 – direct number of the office
  • Phone 2: Reservation: 1 (800) 223-6700 , Reservation: 1(877) 995-0677
  • EL AL Vacations: 1-800-352-5786 (ELAL.SUN)

Los Angeles

  • Name: Los Angeles West Coast Regional office
  • Address: 8500 Wilshire Boulevard Suite 924, Beverly Hills CA 90211-3102, U.S.A
  • Fax: 1 (323) 852-9783
  • Phone 1: Office: 1 (323) 852-1252
  • Phone 2: Reservation: 1 (800) 223-6700 , Reservation: 1(877) 995-0677

Boston

  • Name: Boston Sales Office
  • Address: Logan International Airport 500 Terminal E, East Boston, MA 02128
  • Phone 1: Office: 1 (617) 209 6472
  • Phone 2: Reservation: 1 (800) 223-6700 , Reservation: 1(877) 995-0677

San Francisco office

  • Name: EL AL Israel Airlines
  • Address: South Shoulder Building, International Terminal A, 5th Floor, Room 1.5.114D
  • Phone 1: 323-852-1252
  • Phone 2: Reservation: 800-223-6700 , 1(877) 995-0677
  • Email: customerrelations@elalusa.com
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