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Hainan Airlines Changes Cancellation Refund Policy & More

We never know when an important work might strike and we have to cancel our trip to the dreamland. We can’t stop that. But, we can definitely stop losing out on money in any such situation. So, you made a reservation at Hainan Airlines but now you need to cancel?

Here is all the information you need to know before making any decision about the cancellation of your booking of the Hainan Airlines Cancellation policy.

If The Cancellation Occurs from Hainan Airlines Side

  • As one of the following conditions, Hainan Airlines can also cancel, terminate, modify, extend, or put off the flights without any previous notification.
  • To abide by the laws, regulations, and orders of the state
  • To guarantee the safety of flight
  • Arrangements for Irregular flights

Meanwhile, if you are looking for a reservation instead and fall on the wrong page click here.

Get last-minute deals & discount for new booking & reservations. Also, get the best refund on airline cancellation. Dial our toll-free number +1-800-831-1547 to save your money, time & effort.

Arrangements for Irregular Flights

If the reservation is canceled or delayed through Airlines or Airlines fails to provide pre-reserved seats to the passenger, or due to Airlines passenger failing to reach the factor of destination, or For some reasons of Airlines passenger protecting his reserved seat to miss connections, it will consider the reasonable needs of travelers to take the following measures for passengers to select:

  • Passenger can rebook their flight on where they were want to go with the previous flight or help the passenger in rebooking on some other carrier.
  • Providing refund according to the regulation and process of involuntary refund.
  • Airlines Help passenger to get ground transportation.

If Hainan Airlines is unable to provide any of these, you can consult directly with Hainan Airlines management. They will handle the matter seriously and effectively.

Delay of exemption

Hainan Airlines always take all necessary step to avoid delay in putting off passengers and baggage. If airlines follow and take all necessary steps for putting off baggage so airlines do not take any responsibilities.

Now Hainan Airlines are allowed to cancel reservations within 24 hours.

Passengers can cancel a reservation and get a complete refund without penalty If they are doing the Cancellation before 24 hours of booking.

Also, always remember there will be a charge fee if the reservation is canceled after 7 days of scheduled departure.

Notifying clients of recognized delays, cancellations, and diversions.

They are doing their best to drop you very safely at your destination without any delay and as per the schedule. There can be instances whilst climate conditions, air visitors congestion, or carrier motives can become cause flight delays, cancellations, or diversions. 

But whenever any of these situations occur, they are responsible to notify you for booking cancellation, they must put it off extra than thirty (30) minutes.

They are also responsible for any diversion, mainly which is totally based on correct statistics. /*If flight situations are to be had to Within a half-hour of turning into privy to the condition, they must inform you with facts about the delay, cancellation, or diversion thru the subsequent methods.*/

They need to display the latest schedule of their flight on their app. You can watch on their app to get all the information regarding your latest flight schedules. Also, You can contact the airline management following these two numbers: 1-888-688-8813 (English), 1-888-688-8876 (Chinese) to get information about your flight schedule. Providing updates at the repute of delayed, canceled, or diverted flights via bulletins or via any other way of means of their airport authorities, sellers, and flight crews.

They are contacting you for any approximate cancellations. While the occasion is understood a minimum of two hours earlier than the actual flight departure, furnished with you’ve provided them with correct contact information in your reservation.

Hainan Airlines Reservation Changes

If a passenger has not yet started their flight or If a passenger has started the flight but has not yet reached the destination. I.e passenger is still in the middle of their flight but they want to change something about their flight. they can do that.

This may include:

  • Unused flight
  • Destination
  • Seat class
  • Flight
  • Validity length of the Ticket

Although it is far described as a voluntary itinerary.

You can even make Hainan airlines the touch down even at the vacation spot or the stopovers of the passenger, does not longer fly fairly consistent with the schedule, or cannot offer reserved space, and reasons the passengers to extrude their itinerary, it’s miles described as an involuntary itinerary change.

The managing of voluntary itinerary modifications of flight and date may be executed according to the following subsequent regulations by Hainan Airlines:

  • After the Itinerary change, the distinction in fare and prices from the unique routing will be made up by paying the aid to the following using the passenger. 
  • After the itinerary change, the validity duration of the following air ticket reservation will be similar to the previous one booked by the passenger and it’s going to be counted from the middle of the night of the next day after the start of transportation particularly on the primary flight coupon of the unique ticket.
  • If any of the flight or date alternates are asked after the passenger purchases the ticket, Hainan Airlines cancellation, and its income agent enterprise will take care of the preparations supplied there may be a usable seat at the flight and time allotted by the airline.

Now I shall give you some personal guidelines about making changes to your previous flight. 

The airline guidelines for the passenger to have an involuntary itinerary, or the carrier shall, with due attention to the passenger’s affordable needs, either:

  • Rebook passenger on the primary flight where in the area is to be had or advocate the price tag to any other Carrier.
  • Change the passengers’ flight and set up the passenger’s flight or advise his or her price tag to every other Carrier to ship the passenger to the vacation spot or stopover.
  • Handle the problem according to the regulations 11.5 of Article 11 (involuntary refunds) of these conditions.
  • Assist the passenger in offerings consisting of lodging and floor transfers. The charges of the passenger from departure are the obligation of the passenger. 

When the Carrier reasons the passenger to alternate his flight involuntarily; the Carrier needs to deal with the trouble accordingly. Additionally, such offerings as a relaxation area, beverages, meals, accommodations, and a few different necessary offerings will be supplied to the passenger at no rate according to Hainan Airlines’  Regulations.

Hainan Airlines cancellation makes each attempt to abide by way of means of the posted timetable transporting passengers and their bags inside an affordable duration of time. Flight time and aircraft version is proven in agenda or different locations are not guaranteed, but just predetermined time and models and do not form part of the contract of carriage. Timetables or different guides of schedules or statements and representations made through employees, agents, or representatives of Hainan Airlines As to the dates or instances of departure and arrival or the operation of any flight are only for reference. 

Steps for Online Hainan Airlines Cancellation Process

For online Hainan Airlines cancellation, the passenger needs to follow the instructions below:- 

  1. Go to the official website of Hainan Airlines
  2. Now all you need to do is put in your used passenger email ID and password so that you can complete the login process.
  3. Now go to the Plan and book tab. Click on it.
  4. Another tab will open. Now you need to select Manage my bookings.
  5. Click on the Online refund application.
  6. Now you need to fill the reservation details. First, start with entering Six-digit Hainan Airlines Confirmation Number that is provided to you with Hainan Airlines Ticket Number
  7. In the form, you need to fill the flight details by writing Date, Flight Number, Departure City, and Arrival City.
  8. Write the Reason for the Hainan airlines cancellation. Make it easy and compact.
  9. Fill the Contact details of the passenger by writing the name of the passenger (as written in the passport), E-mail address, and contact number (registered while making the booking).
  10. Click on the submit tab for submission.
  11. Pay the Hainan Airlines Cancellation Fee as per the policy (if required).
  12. Note the refund request number and match the refund value with your calculation.
  13. After submitting the refund request form, the passenger will get a confirmation mail on the registered credentials (mobile number and Email ID).

Online Refund Application

  • Hainan Airlines only gives refund to those who booked thier flight with Hainan Airlines offical sites.
  • You can without a doubt submit refund applications separately.
  • If you’re making a refund for a couple of passengers, you may clearly input the names of all passengers accordingly.
  • After you have already submitted your refund application, the website will process your application accordingly.
  • You can check your My Trip, your travel itinerary will be invalid.
  • Always remember before confirming that you must necessarily need the refund money for sure, else you can cancel the refund application.
  • Passengers are allowed to cancel a reservation after 24 hours of booking, and the reservation cancel 7 days earlier than your travel date.
  • If the cancellation can not be ignored by any means, please complete the refund application within 24 hours of your reservation booking and forward it by writing an e-mail to us at so that the processing can be fast and it can be off to apply for a refund, also within 24 hours.

Hainan Airlines Right to refuse refunds.

  • Hainan Airlines may be refused a refund on the ticket if the ticket is not applicable to get a refund or against Hainan airlines regulation.
  • Hainan airlines may be refused a refund on a ticket that has been presented to Hainan airlines for presented to the official government of a country to become evidence, and etc. unless the passenger can not satisfy Hainan airlines to he has permission to travel with Hainan airlines.

Refund on expires tickets

If the “mileage deduction” period is passed out on your ticket, you lose the validity to get a refund, because mileage refund procedures can not be handled.

Not only this if you are feeling any such query related to Hainan, flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.

Disclaimer: We are not associated with any of the official airlines & not pretend any rights to it. All the logos, trademarks & copyright material belongs to their respective owners. All we have ensured the greatest possible care regarding the reliability & completeness of the information provided. However, doesn’t claim or guarantee their 100% accuracy. If you detect any omissions, errors, or changes that need to be done, please contact us.

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