Hainan Airlines Changes Cancellation Refund Policy & More

We never know when an important work might strike and we have to cancel our trip to the dreamland. We can’t stop that. But, we can definitely stop losing out on money in any such situation. So, you made a reservation at Hainan Airlines but now you need to cancel?

Here is all the information you need to know before making any decision about the cancellation of your booking of the Hainan Airlines Cancellation policy.

If The Cancellation Happened from Hainan Airlines Side

  • As one of the following conditions, Hainan Airlines can also cancel, terminate, modify, extend, or put off the flights without any previous notification.
  • To abide by the laws, regulations, and orders of the state
  • To guarantee the safety of flight
  • Arrangements for Irregular flights

Meanwhile, if you are looking for a reservation instead and fall into the wrong page click here.

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Arrangements for Irregular Flights

If Hainan Airlines cancellation or delays its flight or fails to offer an already reserved seat to the passenger(including your preferred class), or if it reasons out for passengers to fail to reach on the factor of stopover or destination, or it reasons out passengers protecting reserved seat flight to miss connections, it will consider the reasonable needs of travelers to take the following measures for passengers to select:

  • Rebook the passenger on its first next flights on which area is to be had or help the passenger in rebooking on some other carrier.
  • Provide money back in step with the relative guidelines approximately the involuntary refund and help the passenger in sure offerings inclusive of motels and floor transportation.

If Hainan Airlines is unable to provide any of these you can consult directly with Hainan Airlines management. They will handle the matter seriously and effectively.

Delay of exemption

Hainan Airlines will take all essential measures to keep away from put off of passengers and baggage. Hainan Airlines Cancellation does now no longer count on duty if it has taken all important measures or it’s far not possible to undertake the measures.

Hainan airlines cancellation now are allowing reservations to be canceled inside 24 hours.

This is the best part of any airline that passengers must remember and work accordingly. Passengers can also additionally cancel a reservation and get hold of a complete refund without penalty. If they are doing the Hainan Airline Cancellation within 24 hours after that there will be some fees you need to pay.

Also always remember the cons, i.e there will be a very high fee if such reservation is made extra than 7 days previous to the scheduled departure

Notifying clients of recognized delays, cancellations, and diversions

They are doing their best to get you to arrive very safely to your destination without any delay and as per the schedule. There can be instances whilst climate conditions, air visitors congestion, or carrier motives can also additionally cause flight delays, cancellations, or diversions. 

But whenever and If any of this occurs, they are responsible to notify you of any Hainan Airlines cancellation, they must put it off extra than thirty (30) minutes.

They are also responsible for any diversion primarily based totally at the latest, correct statistics approximately flight situations to be had to Within a half-hour of turning into privy to the condition, they must be able to offer you with facts approximately the delay, cancellation, or diversion thru the subsequent methods:

They need to display the latest schedule of their flight on their app. You can keep an eye on their app to get all the information regarding your latest flight schedules. You can contact the airline management following these two numbers: 1-888-688-8813 (English), 1-888-688-8876 (Chinese). Providing updates at the repute of delayed, canceled, or diverted flights via bulletins or via any other way of means of their airport authorities, sellers, and flight crews.

They should be contacting you for any approximate cancellations. While the occasion is understood as a minimum of two (2) hours earlier than the actual flight departure, furnished with you’ve provided them with correct contact information in your reservation.

Hainan Airlines Reservation Changes

If a passenger has not yet started its travel or If you are a passenger who definitely has started the flight but yet to reach your destination. I.e you are still in the middle of your flight. You need to change something about your flight. You can do that.

This may include:

  • Unused flight
  • Destination
  • Seat class
  • Flight
  • Validity length of the Ticket

Although it is far described as a voluntary itinerary. When the Carrier cancels the flight for which area is a reserve. 

You can even make Hainan airlines cancellation the touchdown even at the vacation spot or the stopovers of the passenger, does now no longer fly fairly consistent with the schedule, or cannot offer reserved space, and reasons the passengers to extrude their itinerary, it’s miles described as an involuntary itinerary change.

The managing of voluntary itinerary modifications of flight and date may be executed according to the following subsequent regulations by Hainan Airlines Cancellation:

  • After the Itinerary change, the distinction in fare and prices from the unique routing will be made up by paying the aid to the following using the passenger. 
  • After the itinerary change, the validity duration of the following air ticket reservation will be similar to the previous one booked by the passenger and it’s going to be counted from the middle of the night of the next day after the start of transportation particularly on the primary flight coupon of the unique ticket.
  • If any of the flight or date alternates are asked after the passenger purchases the ticket, Hainan Airlines cancellation, and its income agent enterprise will take care of the preparations supplied there may be a usable seat at the flight and time allotted by the airline.

Now I shall give you some personal guidelines about making changes in your previous flight. 

The airline guidelines for the passenger to have an involuntary itinerary, or the carrier shall, with due attention to the passenger’s affordable needs, either:

  • Rebook the passenger on the primary flight wherein the area is to be had or advocate the price tag to any other Carrier.
  • Change the passengers’ flight and set up the passenger’s flight or advise his or her price tag to every other Carrier to ship the passenger to the vacation spot or stopover.
  • Handle the problem according to the regulations 11.5 of Article 11 (involuntary refunds) of these conditions.
  • Assist the passenger in offerings consisting of lodging and floor transfers. The charges of the passenger from departure are the obligation of the passenger. 

When the Carrier reasons the passenger to alternate his flight involuntarily; the Carrier needs to deal with the trouble accordingly. Additionally, such offerings as a relaxation area, beverages, meals, accommodations, and a few different necessary offerings will be supplied to the passenger at no rate according to Hainan Airlines’  Regulations.

Hainan Airlines cancellation makes each attempt to abide by way of means of the posted timetable transporting passengers and their bags inside an affordable duration of time. Flight time and aircraft version is proven in agenda or different locations aren’t guaranteed, but just predetermined time and models and do not form part of the contract of carriage. Timetables or different guides of schedules or statements and representations made through employees, agents, or representatives of Hainan Airlines As to the dates or instances of departure and arrival or the operation of any flight are only for reference. 

Steps for Online Hainan Airlines Cancellation Process

For online Hainan Airlines cancellation, the passenger needs to follow instructions below:- 

  1. Go to the official website of Hainan Airlines https://www.hainanairlines.com/US/US/Home.
  2. Now all you need to do is put in your used passenger email ID and password so that you can complete the login process.
  3. Now go to the Plan and book tab. Click on it.
  4. Another tab will open. Now you need to select Manage my bookings.
  5. Click on the Online refund application.
  6. Now you need to fill the reservation details. First, start with entering Six-digit Hainan Airlines Confirmation Number that is provided to you with Hainan Airlines Ticket Number
  7. In the form, you need to fill the flight details by writing Date, Flight Number, Departure City, and Arrival City.
  8. Write the Reason for the Hainan airlines cancellation. Make it easy and compact.
  9. Fill the Contact details of the passenger by writing the name of the passenger (as written in the passport), E-mail address, and contact number (registered while making the booking).
  10. Click on the submit tab for submission.
  11. Pay the Hainan Airlines Cancellation Fee as per the policy (if required).
  12. Note the refund request number and match the refund value with your calculation.
  13. After submitting the refund request form, the passenger will get a confirmation mail on the registered credentials (mobile number and Email ID).

Online Refund Application

  • Hainan Airlines Cancellation can only process refund applications for bookings made on their Official Site.
  • You can without a doubt submit refund applications separately.
  • If you’re making a refund for a couple of passengers, you may clearly input the names of all passengers accordingly.
  • After you have already submitted your refund application, the website will process your application accordingly.
  • You can check your My Trip, your travel itinerary will be invalid.
  • Always remember before confirming that you must necessarily need the refund money for sure, else you can cancel the refund application.
  • Passengers are allowed to cancel a reservation after 24 hours of reserving and the reservation needs to be made at least 7 days earlier than your travel date.
  • If the cancellation can not be ignored by any means, please complete the refund application within 24 hours of your reservation booking and forward it by writing an e-mail to us at webetservice@hnair.com so that the processing can be fast and it can be off to apply for a refund, also within 24 hours.

Not only this if you are feeling any such query related to Hainan, flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.


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