Hawaiian Airlines Cancellation and Refund Policy

Coronavirus had already made our lives hectic. Thus even airlines are changing their policies constantly. Hawaiian Airlines cancellation and refund policies were also changed consistently in the past few months.

Keep reading to know more about these regularly changing policies. But, before that let’s talk about why Hawaiian airlines?

Hawaiian Airlines permits passengers to cancel flight tickets with a complete refund within the purchase time period of 24 hours, as long as the purchase was made at least 7 days before departure.

You can directly call our toll-free +1-800-831-1547 to cancel your ticket within 24 hours of purchase. Get last-minute deals & discount for new booking & reservations. Also, get the best refund on airline cancellation. Dial our toll-free number +1-800-831-1547 to save your money, time & effort.

Hawaiian Airlines Cancellation and Refund Policy

COVID-19 Update of Hawaiian Airlines Cancellation Policy

Hawaiian Airlines abandoned all the change fees on their Main & Premium Cabin Fares (including Award flights) to give more flexibility to their customers. Their Main Cabin Basic reservations are not added to their refreshed policy, under COVID-19 updates regarding travel waivers, they offer to make a change in your reservation.

We, the Treknova provide you details on COVID-19 updates regarding travel waivers of the airlines. Read these details to know about the expiry of the reservation and your travel credits.

  • Main Cabin Basic Tickets:-
    • Booked between May 1 & August 16, 2021:- If your reservation is booked between these dates and travel scheduled is on or before October 31, 2021, you are eligible to make any change in your reservation without paying any extra charges. But you need to pay the difference in your fare if any.
    • Booked between August 17 & October 31, 2021:- If your reservation is booked between these given dates and travel scheduled is on or after August 17, 2021, you are eligible to make any change in your reservation without paying any extra charges. But you need to pay the difference in your fare if any.
  • Remaining Tickets including Award Flights:-
    • Booked between January 01 & April 30, 2021:- You do not need to pay any change fee for making changes in your reservations before the expiry of tickets. If you booked your reservation on or after January 01, 2021, that reservation is valid for up to one year from the date of the original booking. But you need to pay the difference in your fare if any.
    • Booked between March 01 & December 31, 2020:- You do not need to pay any change fee for making changes in your reservations before the expiry of tickets. If you booked your reservation between these given dates, that reservation is valid for up to two years from the date of the original booking. But you need to pay the difference in your fare if any.
    • Booked before March 01, 2020:- If your reservation travel dates were between March 01, 2020, & Feb 28, 2021, & your flight was canceled due to the COVID-19, you do not need to pay any charges for rebooking your new flight. New flight travel dates will begin on or before May 31, 2022. Any fare difference will be paid by the customers.

Hawaiian Airlines Cancellation Policy

Hawaiian Airlines cancellation consists of many canceling policies to the passengers. Please read the following carefully to understand their cancellation policy.

They may cancel your reservation, whether your flight reservations are confirmed or not, and also whether you completed a part of your travel. These are the following reasons under your reservation may cancel by the Airlines:

  • If the factor is uncontrollable such as travel restrictions by the government, emergency announced by the government related to transportation, or due to any Force Majeure Event.
  • When you fail to receive your advanced booking reservation number. As you know that, some of the flight reservations are for advance booking, and if you fail to receive your advance reservation number on time from the travel agents (third party), the airlines may cancel your reservation.
  • If you fail to comply with their Contract of Carriage, the airline may cancel your ticket.
  • The airline may cancel your purchased flight reservation if you fail to board your reserved flight operated by airlines.

If your flight is canceled, delayed, or any type of misconnection by the end of airlines, they will take one action given below:

  1. They will provide you transportation to your destination without any stopover point. If any stopover or transfer points are between your journey, then it will be shown on your flight reservation tickets. The provided reservation will be in the same class that you booked earlier, without paying any additional charges.
  2. If there are some unavoidable issues, then they will arrange travel services for you on another carrier.
  3. They will give you a refund in accordance with airlines refund policy.

There are many more factors causing the cancellation of the reservation. To know that Click Here.

Can I cancel a Hawaiian Airlines flight within 24 hours?

Hawaiian Airlines permits passengers to cancel the reservations with a complete refund within 24 hours of booking, as long as the booking should be made at least 7 days before the schedule of flight departure.

  1. You can easily cancel your ticket within 24 hours before the scheduled departure time.
  2. If you cancel a reservation, will never recommend that you pay for the cancellation of the reservation is made 7 days or more before the flight departure is scheduled and is canceled within 24 hours.
  3. The airlines will give you a full refund if cancellation is performed within 24 hours of the original booking. You can make flight cancellation request online or offline.
  4. If your flight is delayed by more than 3 hours by the end of the airline itself, you have an option to cancel your flight without paying any cancellation charges.
Hawaiian Airlines
Hawaiian Airlines Logo

Is there a change fee for Hawaiian Airlines?

If you have a personal emergency or sudden change of itinerary, then you can easily use the airline change policy to make a change in your flight. This airline change policy is very simple. Please read the following instructions carefully to use this policy:

  1. You can easily change your flight on the official website of the airline.
  2. You have to make a flight change request within 24 hours of the reservation purchased for your flight.
  3. The airlines will charge you $300 USD per ticket as a change fee. The customer needs to bear the difference in fare.

Steps for Hawaiian Airlines Cancellation or Change Reservation:

Hawaiian Airlines cancellation policy has required certain actions:

Step 1:- Firstly, visit the official webpage of “Hawaiian Airlines” or “https://www.hawaiianairlines.com/“.

Step 2:– Second, Just tap on the “Manage Flights“.

Step 3:- Now you will see four options there, such as “Check-in“, “Flight Status“, “My trips“, and “My Receipts“. Please choose “My Trips” and click on it.

Step 4:- There page will open with the title “Find My Trip“. On that page, you will see two blank columns. You have to fill that form with your “Last Name” and 6-digit “confirmation code or Ticket No.“.

Step 5:- After filling in your details there, you need to click on “View My Trip“.

Step 6:- Many options are presented there, you need to select your preferred option like “Change or Cancel your reservation” and continue.

Step 7:- After completing all these steps, you will receive a confirmation e-mail regarding cancellation or change in your reservation, based on whatever you have done. This e-mail contains a 13-digits e-ticket number.

Step 8:- Keep it safe. It will be used at the time of your future reservation with the airline.

If you want to cancel or change your reservation, then follow the above-given steps.

Hawaiian Airlines Refund Policy

Hawaiian Airline refund policy is also simple, reliable, and flexible to their customers. If you want to cancel your reservation and get your refund, the airline refund policy offers you the same. Here are some categories regarding refunds provided by the airline:

  • If you cancel your flight within 24 hours of purchase, you can get a full refund from the airlines at no additional cost. 
  • Refund is also applicable for some special fares but you have to make sure booking is made before 7 days or before the scheduled departure of the flight.
  • For any reason, if your flight is delayed or canceled, then also you will complete a refund for that specific flight.

Hawaiian Airlines refund policy has divided the refund types into two categories, one is Involuntary refunds and another is Voluntary refunds (refundable):

Involuntary Refunds:

  • The airline will refund to their customer as follows:- (i) When the passenger or the airline do not allow to travel for reasons such as refusal of transport, acceptance of children & infants, and Hawaiian Airlines cancellation, delays, changes, etc. (ii) If passenger returned the unused part of their reservation to the airlines. (iii) The reason you didn’t travel was not your fault.
    • Involuntary Refund Ticket (Fully Unused):- If your reservation is fully unused, you are eligible to get a full refund of the amount equal to your fare & charges of your original reservation.
    • Involuntary Refund Ticket (A Part Used):- If you used a part of your ticket, you are only eligible to get a refund of the amount equal to the difference between the fare & charges of the original reservation and the fare & charges of the used part of the reservation.

Voluntary Refunds (under Refundable Reservation):

The flight reservation that you canceled must be booked under Hawaiian Ticket Stock so that you will get a full refund of your canceled reservation whether you have used it partially or not used it. 

  1. The airlines reservation which is not used or canceled, that reservation will give you a full refund includes the full amount of fare with the charges applied at the time of booking.
  2. And the reservation that is partially used i.e in round trip booking one side trip has been used and other side trips you want to cancel, then you will get a refund in such way:-
    1. Difference between the fare of the original ticket and charges applied to it.
    2. Difference between the fare of the used portion of the ticket and the charges applied to it.

Keep in mind, if you cancel your ticket after 12 months of the ticked date when it’s been issued, then you will not get any refund for those reserved tickets. Whenever you apply for your refund you will get within 7 business days if you have paid your ticket fare on a credit card and if payment is made with cash it will take 20 business days to come to you.

If you still have any doubts or queries regarding the Hawaiian Airlines cancellation policy then directly call our executive [airlines]. They will assist you with instant help. Also, you can contact Treknova for any travel, booking related issues. We will assist you with the best help and try to clear your doubts as soon as possible.


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