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Malaysia Airlines Cancellation & Refund Policy (FAQs, Rules, & Terms)

If you want to cancel your flight due to some reason or emergency but you are stuck in their long process or a little confused about the latest cancellation policy. Also, you are seeking some more information regarding the Malaysia Airlines cancellation policy so, you are on the correct page.

Malaysia Airlines allows the passengers to do modification on their booked flight and also give the pliability to cancel the flight with a full or partial refund of the ticket fare (depending on the terms and conditions)

So, you made a reservation with Malaysia Airlines? But due to some circumstances, you would like to cancel your flight? Now do not take any kind of pressure, because you have a choice of changing your flight ticket. Malaysia Airlines gives a flight converting facility. But, always remember to see all of the information about the cancellation and refund policy.

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How to cancel Malaysia Airlines Ticket Online

  1. Open your browser and go to the official Malaysia Airlines Website
  2. Go to the Login section. The page will ask for a username and password.
  3. Enter your username and password in this section. You can do it without login but it is recommended to register yourself on the official website.
  4. After login, you are on the homepage of Malaysia Airlines where you can see the ‘Manage’ section on the screen beside the check-in tab. Just click on ‘manage’.
  5. Now the next step is to enter the booking reference number and the last name of the passenger and click on the manage button just beside the last name in the blue box.
  6. Now you are able to retrieve your ticket details, just check your ticket and continue.
  7. Now you have to choose the options to make a cancellation or to change. Select your action.
  8. If your ticket permits you then your cancellation procedure will be approved otherwise Malaysia Airlines have the authority to dismiss it.
  9. If your ticket falls in the partial refund or is not in the full refund category then the cancellation charge will be deducted from the fare of your booking and the remaining will refund to your original source of account.
  10. After doing the aforementioned steps you will be notified through the mail and get a confirmation mail on your mail.

Malaysian Flight Rescheduling through Manage Booking

Airlines inform you if they reschedule, delay, or cancel your flight. Airlines provide a prior notice when they delay, cancel, or reschedule your flight thru email or SMS in the form of text for more clarification you can read the following point:

  • If the Airline cessation a flight on any particular route, the Airline shall provide information about cessation before 30 days to flight cessation.
  • If Airlines want to reschedule your flight due to some reasons or emergency, Airline will inform you within twelve to forty-eight hours before the scheduled time of departure.

If your flight is delayed due to the airline and you fail to reach your destination due to an Airline stopover or struggle to achieve your pre-hold reservation seat due to Airlines’s miss connection. The airline may offer you one or more of the following options with reasonable interests and applicable circumstances: 

  • The airline manage you on another flight to drop you at your destination.
  • Airline within a time period, re-route your flight to the destination where you want to go or airline gives you offers and extra service for exchange of your unused tickets. But if you want to take more service you should pay additional charge for it.
  • Request a refund in accordance with the provisions.
  • You can also request for reasonable assistance and care/compensation such as meals, refreshments, limited telephone calls, internet access, hotel accommodation, and/or airport transfer.

Refund Policy In Malaysia Airlines

General Bookings

If Airlines fail to provide services according to the contract of carriage, or if you want to cancel your Ticket, Airline will give you a refund for the unused Ticket or any unused portion in accordance with the fare rules and with conditions which is applicable for your ticket.

Refund for canceled flight

If you don’t want to rebook your canceled flight, opposite of that you want to do request to get a refund, below are some important points that can help you to get a refund.

  • You can contact the Airlines thru contact number 1-300-88-3000(Malaysia) or outside Malaysia at +603 7843 3000 you can contact these numbers to find out whether you are eligible or not to get a refund.
  • You can also contact Airlines online by  the Assistance Request  Form.
  • If you booked your flight from other third-party sites or from Travel agents. You should contact to your travel agents request to a refund.
  • The amount of refund depends on a few factors like the flight is local or international, class of flight, etc.


If an airline cancels a flight and fails to provide your flight at the scheduled time, or is unable to give your pre-reserved confirm space due to any reason, Airlines provide you with a rebooking and refund option in against these situations. But according to the fare rules and conditions which are applicable on your Ticket could also be paid within the sort of credit voucher or within the currency paid as we talked about earlier, and shall be:

  • If no portion of the Ticket has been used, an amount adequate to the ticket price;
  • If some of the Ticket portions have been used, so the refund is credited to your account according to your unused ticket.


If you would like to get a refund of your Cancel Ticket for reasons aside from those we talked about previously, the quantity of the refund shall be:

  • If no portion of the Ticket has been used, an amount adequate to the fare paid, less any reasonable service charges or Malaysia Airlines cancellation fees;
  • If some of the tickets have been used, the refund is going to be an amount adequate to the difference between the fare paid and therefore the applicable fare for travel between the points that the Ticket has been used, less any reasonable service charges or Malaysia Airlines cancellation fees.

For the avoidance of doubt, any portion of the ticket price concerning taxes or fees imposed by the govt or prescribed under any written law won’t be refunded.

Refund on lost Ticket

If a Ticket (or any a part of it) is lost, a refund is going to be made as soon as practicable after the expiry of the validity period of the Ticket, on proof of loss satisfactory to us and upon payment of an inexpensive administration charge on condition:

  • That the lost Ticket (or any part of it) has not been used, previously refunded or replaced (except where the utilization, refund or replacement by or to a 3rd party resulted from our own negligence)
  • That the person to whom the refund is formed undertakes, in such form as could also be prescribed by us, to repay to us the quantity refunded within the event and to the extent that the lost Ticket (or any part of it) is employed by a 3rd party (except where any fraud or use by a 3rd party resulted from our own negligence)

Travel Flexibility and Booking

In this pandemic govt of different countries put many restrictions on traveling in their country, due to many passengers canceling their flights. Malaysia Airlines’ ticket change policy gives offers to these passengers to rebook their flight tickets. These offers are valid till December 2022.

Rebook / Cancel your tickets

  • Rebook by 30 June 2022 for travel to be completed by 31 December 2022.
  • There wil be no changes to the previous booking destination.
  • A fare difference may apply for subsequent changes if your new travel date’s fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.
  • After cancel your pervious tickets you will get a travel voucher/open ticket. And this voucher will be issued for your next flight to be booked by 30 June 2022 for travel to be completed by 31 December 2022.
  • If you used few part of your ticket then the cancellation fee for partially used and unused tickets will be waived.

FAQ about Cancellation and Refund.

  1. After checking in for the flight, can i cancel my ticket online?
    • Firstly, you need to cancel your Check in then you can cancel your flight booking thru online mode with offical site of Malysia Airline.
  2. Can I cancel only one of the flights from my ticket if it’s not fully utilized?
    • Sorry for that but till now, Malysia Airline not provide any of these type of option. You need to cancel whole to get refund.
  3. In which payment option i will get my refund?
    • Till now Malysia Airlne only provide Credit Card payment option for online refund.

For more FAQs, you can click on this link. FAQ

Not only this if you are feeling any such query related to Malaysia Airlines Cancellation flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.


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