Porter Airlines Cancellation & Refund Policy

Porter Airlines is a Canadian bases airline, which comes into the mainstream of air flyers in 2006, and giving is mind-blowing service in-board or over lands to its customers.

In COVID-19 most countries and nations canceled their airline operations, due to that passengers are worried about their canceled reservations, refund, and cancellation policy as well.

Or it can also happen that the passengers have to cancel their reservation themselves, for that cause they want to about recent airline policies. Even we know that cancellation of reservation is not so very easy, especially in this pandemic. We the Treknova, try to provide all the relevant as well as the latest information about Porter Airlines cancellation and refund policy. But also, we strongly suggest that you should have to be aware of your purchased reservation at the time of booking the flight, that your reservation is refundable or not. It will help you a lot at the time of canceling your reservation.

Get last-minute deals & discount for new booking & reservations. Also, get the best refund on airline cancellation. Dial our toll-free number +1-800-831-1547 to save your money, time & effort.

Porter Airlines Cancellation and Refund Policy

COVID-19 Updates regarding Porter Airlines Cancellation:

Porter Airlines Temporarily canceled all flights that departure scheduled between Mar 21, 2020, and Sep 7, 2021. They will restart their flying services from September 8, 2021. Before restarting their services, the COVID-19 policies are applicable on the temporarily canceled flights, as detailed given below:

Regarding Restart Flying Services:

The airline is restarting its flying services from September 8, 2021, onward. Those passengers who reserved their flight from August 3 to September 7, 2021, will be contacted within 5 days and advice related to their travel. Their travel policies are very flexible that are available for flights and Porter Escapes packages as well, booked through August 3, 2021. Also, it will give you peace of mind.

Regarding Fees of Change & Cancellation:

If your travel plan is changed due to unavoidable reasons such as COVID-19, Government restriction on travel, etc. You can cancel or change your reservation without paying any extra charges. The airline waived its change or cancellation fee:

  • If your flight reservation is booked before August 31, 2021.
  • Your reservation must be canceled before 24 hours of flight departure schedule. You will get a full refund of your canceled reservation.

Regarding Credit Bonus or Refunds:

  • If your reservation is directly booked through Porter: If you booked your flight reservation through the official website of Porter Airline or the Porter Call Center. You have the following option given below:
    • You will receive a 25% bonus of travel credits. You can use that travel credit for your future travel plans with the airline, but you can not use it for booking Porter Escapes vacation packages and groups.
    • You can receive your refund amount for the original amount of the credit.
    • Travel Credits: If you want to keep your credit for future use, you don’t have to do anything for that. The validity of your credit up to December 31, 2022. It is fully transferable and also you can use it in installments until the full credit balance is used. If you want to receive a refund in the original form of payment, you can submit a refund request by September 3, 2021, only.
    • Refund Eligibility:
      • If originally departure schedule of your flight on or after Feb 01, 2020.
      • If you made your booking before July 5, 2021.
      • If your flight is canceled by Porter’s end due to the COVID-19.
      • If you presently have a credit with Porter or your travel service for that flight.
      • Neither of your credit did transfer nor received from someone else.
      • Your request for a refund must be submitted by September 3, 2021.
  • If your reservation is booked through the travel agency: If you booked your flight reservation via a travel agency (third-party), you can obtain your travel credit details from that travel agency directly. They can raise and submit a refund request on your behalf if you want the same.

Porter Airlines Cancellation Policy:

The airline offers various options regarding Porter Airlines Cancellation Policy. The policy offers rebooking options to the passengers. If the given option is not fulfilling the passenger’s needs or if rebooking the flight is not available, then the passenger will be entitled to the following options:

  1. If your flight is canceled due to uncontrollable reasons by Porter’s end, then you will get a full flight credit with the validity of one year from the booking date.
  2. If your flight is canceled due to controllable reasons by Porter’s end, you will get a full refund of your canceled reservation to the original form of payment.
Fare FeatureBasicStandardFlexibleFreedom
* Flight changes or cancellations
within 45 days of departure,
plus any fare difference.
100$50$
* Flight changes or cancellations
outside of 45 days of departure,
plus any fare difference.
25$
  • You can make a change or cancel all your reservation up to one hour before the schedule of flight departure except the Basic Fare.
  • You will have to bear the charges per passenger per direction. The customer will be responsible for the fare difference if any.
Fare FeatureBasicStandardFlexibleFreedom
* Flight changes or cancellations
for VIPorter points redemptions,
plus any fare difference.
50$25$
  • The passenger can only make a change or cancel the flight reservation up to one hour before the flight departure schedule.
  • The change or cancellation fee is charged on the basis of per direction per passenger, also the customer will be responsible for the payment of the difference in fare if any.
  • No-show is not allowed for that fare feature. If it happens, the full amount of the fare will be forfeited by the airline at the time of departure.
Fare FeatureBasicStandardFlexibleFreedom
* Changes are done on the day of
departure.
150$75$
* Same-day changes for direct flights
between Toronto and Newark – New
York (EWR); or between Toronto (YTZ)
and Montréal (YUL) or Ottawa (YOW).
100$75$
* Same-day change to an earlier flight
between Toronto (YTZ) and Newark-
New York (EWR).
  • The passengers have the option to cancel their flight on the same day of departure by paying the charges as per passenger per direction, & limited seats are available on the
  • You can only change your reservation up to one hour before the flight departure. You can not make any change to your Basic Fare flight.
  • The request should be done on the same day of departure, & travel must be for the same origin and destination.
  • Your new flight departure schedule should be on the same day as the original flight.
  • You can not make any change in your flight if your bags have already been checked and when a partner flight is also part of your travel.
Fare FeatureBasicStandardFlexibleFreedom
* Same-day changes to an earlier flight
at the airport between Toronto (YTZ)
and Montréal (YUL) or Ottawa (YOW).
  • You can make changes in your flight up to one hour before the departure of the flight, but you can make any in the Basic Fare.
  • You are requested for a same-day change must be at the airport on the day of travel, you can change only for same origin and destination.
  • If you change your reservation on the travel day at the airport, limited seat options are available for you.
  • Your new flight must be departed on the same day as the original flight.
  • You can not make any change in your flight if your bags have already been checked and when a partner flight is also part of your travel.
Porter Airlines logo

Steps of Porter Airlines Cancellation:

The airline provides the option of cancel or makes a change in the flight reservation to their passenger. You can do it yourself online or through the travel agent if you booked your reservation through them. If you want to do it yourself, you just need to follow these simple steps given below:

  • Step 1:- Firstly, visit the official website of “Porter Airline“.
  • Step 2:- Second, tap on “Manage Flights” on its homepage.
  • Step 3:- You will see three options under that option, you have to click on “My Bookings“.
  • Step 4:- Now you will be on the page containing a type of form, please fill that form by put your details over there such as “Confirmation Number” and “Last Name“.
  • Step 5:- After filling in these details, just click on “View Itinerary“.
  • Step 6:- Now proceed with the given command, and choose the option “Canel or Change your Flight“.
  • Step 7:- After completion of all these steps, you will receive a “Confirmation e-mail” on your registered mail address regarding your canceled flight.

Porter Airlines Refund Policy:

You can cancel your fully unused flight reservation within 24 hours of purchase and get a full refund in the original form of payment.

  1. If your flight reservation is booked by Porter Airline, through its official website or its call center, you can cancel your reservation yourself by following the above-given steps. You will get your refund amount automatically.
  2. If you booked your flight reservation via a travel agency (third-party), you can obtain your travel credit details from that travel agency directly. They can raise and submit a refund request on your behalf if you want the same.
Fare FeatureBasicStandardFlexibleFreedom
* Refundable within 24 hours of
cancellation
  • If you cancel your reservation within 24 hours of booking, you will get a full refund of your canceled reservation.
  • Your refund will be a credit to the original form of payment.
  • If you booked your reservation by using flight credit, gift certificate, debit, or an expired credit card, you are not eligible for a refund. In such a case, you may contact the customer support of the airline.
  • If you booked your reservation through the travel agent, you should contact them to raise a request for a refund.
Fare FeatureBasicStandardFlexibleFreedom
* Refundable up to one hour before
the flight departure schedule
No refund or
credit
No refundNo refundRefundable
  • If your reservation is booked in Freedom, you are eligible to get a full refund for the cancellation of the reservation up to one hour before the flight departure. But if your reservation is upgraded from non-refundable to refundable fare, you will not get a refund as the rules applied to the original one.
  • The customer can not make any change or cancel the Basic Fare flights.
  • For Standard & Flexible fare, you will get flight credit after charging the cancellation or change fee:
    • Credit may be applied to the base fare, airline surcharges, and government taxes and fees.
    • You can use that credit amount only for one time if there is any remaining amount left in your flight credit it will be forfeited by the airline.
    • Your travel must be complete within 12 months of the original booking by using the credit.
    • You can transfer your credit to any other traveler one time only.
  • No-show is not allowed for that fare feature. If it happens, the full amount of the fare will be forfeited by the airline at the time of departure.
Porter Airlines Cancellation

For additional support and information regarding the Porter Airlines reservation, flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.


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