United Airlines Cancellation & Refund Policy

Canceling or managing a pre-booked flight can be a hectic job even on a normal day. But now, amidst this unfortunate and coronic pandemic, knowing policies for canceling a flight has become imperative because who knows when you would want to cancel your booking for a particular airline, right?

United Airlines’ cancellation and refund policy are not only to guide you to cancel the tickets but also to refund your expensive fare tickets. Obviously, no one will like to just waste their money without using it. So the airline makes sure that you get back your ticket fare partially or fully which depends on the ticket type you booked.

Here, we will provide you with all the information regarding United Airlines’ Cancellation & Refund Policy. Learning these policies will help you get transparency, be updated, and get beneficiary discounts and credits.

In case you find it difficult to cancel or are not aware of all the “How To..s”, you can contact us directly on +1-800-831-1547 (available 24×7). Our executives are professionals who will be happy to help you.

United Airlines Cancellation

Covid-19 Update

It is the Airlines’ first priority and important to them that you get the help you need during these unfortunate rapidly changing and pandemic times. Multiple travel waivers are available with the Airlines. Changing, canceling, or rebooking your flight can be done on www.united.com or the United App.

Waivers Updates

This information is prone to change (without notice) because the rules and regulations implied by the government change almost every day, specifically because of the coronavirus.

  • For traveling to the U.S. from anywhere outside U.S
    • Read the entry requirements here
    • Visit the CDC State and Territorial Health website here (to know about the current restrictions on each U.S. state)
  • For travel within the U.S visit the CDC State and Territorial Health website here (to know about the current restrictions on each U.S. state)

Find helpful information regarding your trip in the Travel-Ready Center here. Get more region-wise update information for covid-19 in the below-given links:

United Airlines Cancellation Policy

United Airlines’ cancellation policy has the ability to cancel or change over any reservation you have with the refund. In some conditions, you will get a full refund and in some cases, United Airlines will look over the variables and return your refund accordingly.

If you cancel a non-refundable ticket, you’ll receive a travel credit for the value of the unused portions of your ticket. Travel credits are valid for 24 months and are a great option for future bookings.

United Airlines Cancellation of Award flight tickets

So making a United Airlines cancellation of air tickets for Award flight tickets has a separate set of rules. When you click on the Cancel Flight option, you will get to another option saying that you will cancel your award ticket and can resubmit your miles and can use it again in the future by booking new flight tickets.

If United Airline’s fees waiver is coming in between your United Airlines cancellation of award tickets, then try to get information from the Important Notice site of United Airlines for very up-to-date information.

For a while, COVID-19 has been the biggest disaster in the field of Air flyers. So customers who had already booked their tickets are coming, making heavy traffic over the United Airline’s official site, united.com. So if you face any error over changing or canceling a United Airlines reservation, please do not get offended and try again and again. Or you can check out United Airlines Company Contacts. They will guide you with everything possible.

The 24-Hour Flexible Booking Policy

United Airlines have permanently waved off the change fees. This has been approved for most of the Economy and premium cabin tickets and has been considered for travel: 

  • within the U.S
  • between the U.S. and Mexico
  • the Caribbean

Change fees for other international travel originating in the U.S have also been permanently waived off.

Change fees for all other standard Economy and premium cabin tickets have been waived from the 31st of July, 2021. Many Basic Economy tickets have been excluded from this.

United Airlines’ 24-hour flexible booking policy allows you to

  • Make changes to reservations
  • Make changes within 24 hours of booking
  • Do all of this without being charged a “change fees”
  • Cancel your reservation and can requesting a full refund of the ticket value

But these are applicable only if you made your purchase at least a week before (or more) the flight’s scheduled departure.

Basic Economy reservations will not be qualified for any change within 24 hours but are eligible for a full refund if canceled within 24 hours and you made your purchase at least one week before (or more) before the scheduled departure.

Terms and conditions

  • It only applies to the tickets booked from the below given sources 
  • www.united.com
  • United City Ticket Offices
  • Airport ticket counters
  • United Customer Contact Center
  • The window of 24-hour begins from the time you book your ticket
  • Refunds are always paid back in the original form of payment and to the provided bank account or source of finance.  If you make a purchase with the United gift certificate, your refund will be restored in the form of electronic travel certificates.
  • In case of group tickets they follow the terms and guidelines of group contract
  • Excluded from refunding:
  • Tickets which have been purchased using the e-certificates
  • Currently held Reservations, but have not yet been purchased
  • FareLock® fees paid to hold a reservation

If you are getting any issues and need to contact United Airlines team, you can simply make a complaint to their customer service team.

How to Cancel Booking for United Airlines? 

Below is the step by step process to be followed for United Airlines cancellation:

Step 1: Go to www.united.com 

  • From the homepage of the official site, www.united.com 
  • Go to the ‘My Trips’ section.

Step 2: Enter the requirement

  • A pop-up page will appear where you have to enter the requirements of “Confirmation number” and “Last Name”. 
  • Click the “Search” option to retrieve your ticket information.

Step 3: Confirm the cancellation

  • Select the “Cancel” icon and get your ticket to confirm the cancellation.

Note: The extra charge will be shown as waived, however any distinction in fare can also additionally apply.

How to Change your United Airlines Flight Tickets?

Here is a step by step procedure throwing light on how to change your United Airlines’ flight tickets

Step 1: Go to the website

  • Go to www.united.Com and select “My trips” and input your information

Step 2: Fill in the necessary information

  • Select “Change flight” and then “Edit” to make the subsequent changes:
  • Date of journey” section
  • Add a flight” section
  • Remove a flight” section
  • Click on “Continue” and select a new flight option

Step 3: Confirm you new flight

  • Finally, Confirm your new flight by clicking “ok

In case you run into an unexpected situation or are finding trouble, then you can make complaints to United Airlines. Here is how to complain to United Airlines customer service.

United Airlines Refund Policy

After you cancel or make a change in your reservation tickets for United Airlines flights, under United Airlines Refund policy, you will get a refund according to the instructions of the policy. Here below we will discuss in detail about United Airlines Refund policy.

Understanding the Refund Options and Procedure

United Airlines knows that your travel has been severely disrupted by COVID-19, and depending on the severity of it, your ticket may be eligible for a refund.

First, you need to request a refund, by going to My Trips to first cancel the reservation. Based on the type of ticket and the severity of the disruption, you may be offered a future flight credit or a refund.

If you’ve already canceled your reservation, you need to submit a properly filled refund form and the airlines will contact you to let you know if your ticket is eligible for a refund. If it’s eligible, your refund will be credited back in 7 business days. Refund policies are mentioned below in detail.

Refund Policy

  • With respect to our 24-hour flexible booking policy, if you purchased your ticket via United Airlines within the last 24 hours and you have completed your transaction one week (or more than that) prior to the scheduled departure of the  flight, it can be considered eligible for a waiver of change or cancellation fees.
  • Basic Economy tickets can get a full refund within 24 hours of booking (If you made your purchase at least one week before the original scheduled departure). Although they’re not eligible for a change.
  • If the ticket qualifies, go to “My Trips” to cancel your reservation and get the refund.
  • There is a list of fares that allows a refund. A refund may be requested only for those. For this a cancellation fee may apply. Most of the fares are nonrefundable or do not qualify for a voluntary refund. The value of your ticket is qualified to be applied towards the price of a new ticket. But this would cost a nominal fee. Tickets are valid for only 12 months limited time from the date of issue. This excludes tickets purchased between 1st of May, 2019, and 31st of March, 2021. These are extended from the original date of issue until 31st of March, 2022. Accordingly your travel should begin by March 31, 2022. And once it begins, it should be completed within 12 months from the date of outbound travel.
  • Your refund amount depends on several variables. 

For example, if the tickets that you want a refund for being partially traveled then the refund will be calculated at a prorated amount which will be based on the rules of the ticket purchased and segments flown. If it’s applicable then fees and surcharges collected in conjunction with the ticket will only be refunded.

  • Refunds to the payments done by credit cards will be credited back within 7 business days & other refunds will be credited back within 20 business days.

How to submit a Refund Request

Step 1: Open www.united.com website

  • Open the website and go to the “Refund Policy” page or just click on this link

Step 2: Open the refund request form

  • Here click on “Request a Refund” or just click on this link. This will direct you to the refund request form

Step 3: Fill the necessary details

  • If prompted, you need to sign in first if you haven’t
  • Now Click the “Request a Refund” section and fill in all the details

Step 4: Submit the form

  • Hit the “Submit” button
  • Your request will be submitted

How to check Refund status

Step 1: Open www.united.com website

  • Open the website and go to the “Refund Policy” page or just click on this link

Step 2: Open the refund request form

  • Here click on “Request a Refund” or just click on this link. This will direct you to the refund request form

Step 3: Fill the necessary details

  • If prompted, you need to sign in first if you haven’t
  • Now Click the “Check Status” section
  • Fill in your “Ticket Number” and “Last name

Step 4: Submit the form

  • Hit the “Check status” button
  • Your refund status will be shown

If you still encounter any issue or have queries and want to talk to us , you can contact us directly on +1-800-831-1547 (available 24×7). Our executives are professionals who will be happy to help you.