Volaris Airlines Cancellation and Refund Policy

Volaris Airline is the second-largest airline after Aeromexico Airline. It is a Mexican-based ultra-low-cost airline that provides its services domestically as well as internationally throughout America. They provide the best services to their customers at a very cheap price. Their policies are easy to understand such as reservation information, baggage policy guide, check-in tips, manage booking guide, etc.

As we all know that canceling or managing your pre-reserved flight ticket could be a hectic job in normal life. But now, in the COVID-19 situation knowing the cancellation and refund policy has become important for those who want to change or cancel their flight tickets. The Airline provides a very easy cancellation and refund policy to travelers. As you don’t know when you would want to cancel your booking, that’s why Treknova is here to help you with the Volaris Airlines cancellation and refund policy.

In case you still find some issues you can directly contact us at +1-800-831-1547, our call center executives will be happy to help you or you can directly grab our services from treknova.com

You can directly call our toll-free +1-800-831-1547 to cancel your ticket within 24 hours of purchase. Get last-minute deals & discount for new booking & reservations. Also, get the best refund on airline cancellation. Dial our toll-free number +1-800-831-1547 to save your money, time & effort.

Volaris Airlines Cancellation
Volaris Flight Cancellation POlicy

Volaris cancel the flight due to covid-19:

Volaris Airline is grateful to provide its services at the time of Coronavirus (COVID-19) also. Due to that outbreak, most of the airlines got delayed and canceled their important flight operations and made a few required changes, so that you will cope up with this pandemic. But due to that COVID-19 situation, many of the passengers will not able to complete their itinerary and they may want to cancel or change their flight reservation.

  • The airline offer a Flexibilty Combo, that you can purchase it with your reservation. Flexibility Combo benefits you to make unlimited time and date changes. Along with that, if you want to change your travel plan, you don’t have to bear any additional cost. You don’t even have to pay the difference in fare.
  • Volaris provide 24-Hours cancellation policy for their customers. Acc to that policy, customer can make any change or cancer;l their flight without paying any extra charges. But make a point that, you flight departure schedule must be after 7 or more days.
  • If your reservation is a round trip reservation:
    • You have a round trip reservation and your one side flight has already departed. In such case you, you are eligible only to make a change in the time and date of your return flight.
    • If you want to make a change in origin or destination of one side flight, just remember that, you will have to make a corresponding chnges to the other.

Volaris Airlines Cancellation Policy:

You can cancel your reservation online without any hassle. The customers can also make requests for their refund as well. You just need to fill the refund request form on the official webpage of the Airlines. The airline allows its customer to cancel only within 24-Hours of booking the flight without paying any extra charges. Also, the cancellation process is done 7 days before the schedule of flight departure. The Airline doesn’t allow its customer a refund after the expiry of the allotted time.

If the flights are canceled due to any unpreventable reasons, they give facility to get reservation of next flight. It is a form of compensation that is given by the airlines. But it is given only when a flight is canceled from their end.

Before getting any deeper you all must remember that in a normal situation. Sadly, volaris only allows cancellation if your flight is to and from the U.S.

  1. Cancellation due to extraordinary circumstances:
    If the flights are canceled and delayed due to some unavoidable circumstances, you will be offered an electronic voucher of amount of the base fare and also those additional services you purchased earlier. The customer can use this benefit to book a new flight in within 180 days. You must complete your travel within 12 months.
  2. Cancellation because of regulatory authorities:
    If flight is canceled by the regular authorities, the airlines will offer you an electronic voucher of amount of the base fare and you will also get the additional services that you have purchased earlier. You can use that to book a new flight in the next 180 days but you have to complete your travel within 12 months.
  3. If voluntary, volaris airlines cancellation are done by customers.
    Volaris Airlines cancellation policy does not allow at all, if your itinerary is affected and disturbed by Airlines’s policy, do not worry, they will absolutely contact you immediately at your registered email address. If you are going to travel within the next 24 hours, you should constantly check the status of your flight on the airline’s official website.
Volaris Flight Cancellation Policy

Volaris Airlines Cancellation with no penalty:

Volaris Airlines allows its customers to cancel their reservations without bearing any penalty or cancellation fees. This is especially for flights flying to or from the United States. The condition under which you are eligible to apply for cancellation without charges:

  1. If you cancel your reservation within 24-hours of the booking the flight.
  2. If you ticket is canceled 7 days or more days before the scheduled of flight departure.
  3. You have to cancel your reservation by calling the Volaris customer support team and requesting for cancellation only.

Volaris Airlines Change Policy:

If you want to change your travel, name, or anything, you just need to pay some charges after the expiry of a given period of time. Here is a list of charges, which occurs at the time of making changes:

1:- For National Routes:

  • If you want to make any change in your flight reservation of Domestic Flights, you can do that after charging penalty.
    • If you make a itinerary change in your reservation 15 days or more before the departure schedule of Volaris domestic flight, you have to pay 750$ MXN.
    • If you make a itinerary change in your reservation less than 15 days before the departure schedule of Volaris domestic flight, you will have to pay 1000$ MXN.
    • If you want to change the Name in your reservation, you will have to pay 999$ MXN.

2:- For International Routes:

  • If you want to make any change in your reservation of International Flights, you can do that after charging penalty.
    • If you make a itinerary change in your reservation 15 days or more before the departure schedule of Volaris international flight, you have to pay 75$ USD.
    • If you make a itinerary change in your reservation less than 15 days before the departure schedule of Volaris international flight, you will have to pay 100$ USD.
    • If you want to change the Name in your flight reservation, you will have to pay 99.99$ USD.

3:- For International Routes Between Central America:

  • If you want to make any change in your reservation of International Flights, those routes only between the Central America. You can do that after charging penalty.
    • If you make a itinerary change in your reservation 15 days or more before the departure schedule of Volaris international flight that routes only between the Central America, you have to pay 75$ USD.
    • If you make a itinerary change in your reservation less than 15 days before the departure schedule of Volaris international flight that routes only between the Central America, you will have to pay 100$ USD.
    • If you want to change the Name in your reservation, you will have to pay 99.99$ USD.
Volaris Airlines logo

How do I cancel a Volaris reservation?

Canceling your flight ticket is not a difficult task as they provide a very simple process. You just need to follow these steps and you will cancel or change your flight reservation in just a few minutes. Do follow the steps:

Steps of Volaris Airlines Cancellation:

Step 1:- Firstly, Go to the official website of “Volaris Airlines” or “https://www.volaris.com/“.

Step 2:- Second, tap on “MyTrips” and the “Manage your trip” page will open.

Step 3:- Put your personal details in a given blank space such as “Reservation Code” & “Last Name“.

Step 4:- After filling in all your details, tap on “Go To My Trips“.

Step 5:- You will see many options over there like “select your seat”, “add extra baggage”, “change or cancel your flight”, etc. Please select “Change or Cancel Your Flight” and proceed with the commands.

Step 6:- Choose your refund option as you want to receive it in what form like “Travel Credit” or Original payment form.

Step 7:- After all steps are done, you will receive a confirmation email regarding your flight cancellation.

Volaris Refund Policy:

Volaris Refund Policy is very flexible but the customers just need to remember some things to get a refund by Volaris flight cancellation. If you want to cancel your Volaris flight reservation and get a refund, you can get it. You have to notify Volaris airline within 24-Hours of purchased of Volaris flight reservation. You are eligible to get a refund only when you cancel your Volaris flight within 24-Hours and also not checked-in for the flight either at the airport or by electronic means. If you have done such things then you are not eligible to apply for a refund according to the Volaris refund policy.

For Volaris flight cancellation and get a refund, the customer should contact their call center with the 24-Hours of Volaris flight reservation. Here are some numbers provided to make a Volaris refund according to the Volaris refund policy:

CountriesCall Center Number
Mexico01(55)1102-8000
The United States of America1 855 Volaris (8652747)
Guatemala502-2301-3939
Costa Rica506-4002-7462
El Salvador503-2504-5540
Honduras505-2251-2198
Volaris Flight Cancellation policy

When you contact them, you must have certain information or documents to provide, such as:

  • Your Reservation Code, it is a alpha numeric code which are also known as PNR.
  • Your Full and Correct Name that written in your pre-reserved ticket.
  • Your registered E-mail address, which you used at the time of booking.
  • Additionally, you should have your official ID copy and bank account details to make a refund.

If the customer’s request regarding a refund is acceptable, then your refund will be made as your original form of payment. If you want to change your refund form, please provide the additional information to make a refund at the time of Volaris flight cancellation. You will get your refund in 7-10 working days.

In any case, you have to check-in for the flight online or at the airport, and afterward, you want to cancel your ticket, over such a situation, you can cancel the ticket but do not expect a refund of your ticket value.

If your Volaris flight reservation is booked by the Travel agent, then you should contact them to Volaris flight cancellation and get a refund.

For more information please Click Here.

If you still have any doubts or queries regarding the Volaris flight cancellation policy then directly call our executive +1-800-831-1547. They will assist you with instant help. Also, you can contact Treknova for any travel, booking related issues. We will assist you with the best help and try to clear your doubts as soon as possible.


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