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Complete Guide to Changing or Cancelling American Airlines Flights

American Airlines is one of America’s oldest airline carriers and also a favorite for many travelers. Complete Guide to Changing or Cancelling American Airlines Flights. Also, with this new year, the airline carrier has made some important decisions to ease on your pockets, especially if need to change or completely cancel your flight. If you have previously changed or cancelled your flight with American Airlines, then you probably are familiar with the process. But, those who have not done it before, this guide will be useful to you.

In this travel guide prepared by Treknova, we will provide you a complete guide on how to change or cancel American Airlines flights with ease.

American Airlines Trip Change and Cancellation Update

If you booked your trip with American Airlines a couple of months back or recently, then here’s a good news for you. The airline carrier has decided to waive change and cancellation for all of its customers, regardless of ticket type purchased and origin/destination cities. However, keep in mind that this waiver will be applicable to Basic Economy tickets.

For any new tickets booked between March 1, 2020 and January 31, 2021, American Airlines have decided to expand their offer to waive change fees for all dates, regardless of fare type or itinerary. This offer includes Basic Economy fares and AAdvantage® award tickets as well.

However, a few conditions included are:

  • You may owe any difference in ticket price when you rebook your trip.
  • You are allowed to change your origin and destination cities as part of this offer.

American Airlines has clearly stated this on their official website’s updates page at

Trip change fees eliminated

The airline carrier has now eliminated change fees for First, Business, Premium Economy and Main Cabin (except Basic Economy fares) tickets for all domestic and short-haul international flights. This is applicable to tickets that were issued on or after August 31, 2020.

The change fees that are eliminated include customers flying to the following destinations:

  • Any of the 50 U.S. states
  • Canada
  • Caribbean
  • Central America
  • Mexico
  • Puerto Rico
  • U.S. Virgin Islands

The decision is also with regard to eliminating change fees for First, Business, Premium Economy and Main Cabin (except Basic Economy fares) for all long-haul international flights originating in North and South America. This is applicable to tickets that were issued on or after November 19, 2020.

This is applicable for trips that originate in North or South America and you are flying any of the following international destinations:

  • Asia
  • Australia
  • Europe
  • New Zealand
  • South America
  • United Kingdom

If your travel plans change, you can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you will get the fare difference in the form of travel credit to use on a future trip.

For instance, if you paid $500 for your flight and later decide to change to a new flight that costs $300, you will receive $200 in travel credit for a future trip. The new change fee policy applies to AAdvantage® award tickets as well.

Changing or Cancelling your American Airlines Flight – Ultimate How-to Guide

Before you go about changing or cancelling your trip with American Airlines, be sure to have read the airline’s travel policy carefully. Among those, there is, however, one important update that we would like to share with you here.

As per American Airlines, “You are allowed to make a change to your trip once, and the change fee will be waived. You can cancel your ticket online and rebook later when you’re ready, including Basic Economy fares. Keep in mind, you may owe any difference in ticket price when you rebook your trip.”

You can also visit their travel alerts page on their website for more information about rebooking, as waivers are based on destination and dates of purchase.

Moving on, here is a detailed guide on how to change or cancel your trip.

Change or Cancel Trip Online

You can easily change or cancel your American Airlines trip online, which is also very convenient and can save you plenty of time.

Below are a few easy steps to do just that:


1. Visit American Airlines website at

2. You will be required to log in to your account using your username or AAdvantage credentials.

3. After having successfully logged in, click the ‘Your trips / Check in’ tab. You will be asked to enter the passenger’s first and last names and the 6-character confirmation.

Note:Make sure you have your 6-character confirmation (also called ‘Record Locator’) handy. If you don’t know your Record Locator, you can find it in the confirmation e-mail you received when you booked your trip.

4. Once the information you provided are confirmed, it will show you a list of all currently booked trips.

5. Now, click the ‘View/Change’ link displayed next to the flight reservation that you wish to change or cancel. You will be taken to your selected trip page.

6. Click the ‘Change trip’ button and simply the on-screen instructions to complete the required action(s).

Note: The process may take a couple of minutes.

7. When it is done, you will receive a confirmation e-mail along with your ticket number and acknowledging you about the changes done by you.

Don’t forget to check your e-mail after making changes to your trip. Also, keep the e-mail sent to you handy, so you can refer to it when you need to rebook your flight. You can also contact their Reservations desk should you need assistance.

Change or Cancel Trip by Contacting Customer Service Centre

Another equally convenient way to change or cancel your American Airlines trip is to contact their Reservations office at 1 800 433 7300.

They are open 24 hours and can assist you changing or cancelling your trip within minutes. Also, make sure that you have all the necessary trip details (including the flight ticket in paper or electronic form) handy with you before making the call to the airline’s reservations desk.

When the representative assisting you acknowledges you about the process having completed successfully, an e-mail will also be sent to you. So, make sure that you have access to your computer, while being on the phone with the airline’s customer service centre.

Change or Cancel Trip via Travel Waiver

You can also change or cancel your American flight ticket using a travel waiver, so long as it is covered by the program. This method can also be quite simple and cheap. Usually, such type of travel waivers are issued to customers, particularly during bad weather, natural disasters or other conditions where American Airlines expects to have one or more severe delays or flight cancellations. Although this type of travel waivers willallow you to change or cancel your flight for free, however, the specifics may vary based on the travel waiver that’s issued, and are limited to select airports and specific dates.

American Airlines has recentlyissued a travel waiver thataffects across its entire route network due to the COVID-19 pandemic. There are several aspects of this waiver, and has been updated a number of times since the ongoing pandemic. For instance, if you booked an American Airlines ticket between March 1, 2020 and March 31, 2020, and are set to travel on or before February 28, 2021, you will also be eligible to rebook once without having to pay change fees.

It is crucial to go through the terms of this travel waiver, since it also applies to trip cancellation. Thus, if you cancel an eligible, paid ticket, you may not get a refund to your credit card. Instead, you will be issued an American Airlines credit that you can use toward a future American Airlines flight. However, the airline carrier has further confirmed that an award ticket can be cancelled and the AAdvantage miles refunded under the terms of this travel waiver.

On the other hand, if you booked your American Airlines ticketfrom an Online Travel Agency (OTA) like Expedia, Orbitz or Hotwire, you will not be able to cancel your ticket on the American Airlines website. However, if the ticket is covered by an American travel waiver, you can still rebook the ticket for free. To do this, you mustcontact your OTA and they should be able to carry out the change or cancellation taskon your behalf.

This is also applicableif you bookedAmerican Airlines ticket(s) directly using your credit card points, like the Chase Ultimate Rewards Travel Portal and Amex Travel.

The process on how to cancel tickets booked with Chase Ultimate Rewards points and American Express Membership Rewards points may vary from the other methods.

Change or Cancel Trip with Credit Card Points

If you booked your American Airlines ticket from another source, such as Amex Travel or the Chase Ultimate Rewards Travel Portal, you may be subject to the same cancellation fees. While flight tickets that are covered by a travel waiver will still have their fees waived, however, you cannot change or cancel your ticket(s) on American Airlines’ website. Instead, you need to contact the bank directly.

Thus, having said that, Chase bank has recently started allowing travellers to cancel their tickets booked through the Ultimate Rewards Travel Portal using an online form. Bear in mind, this online form could take a couple of days to process, and it’s currently limited to flights departing in the next eight to 14 days. So, if your flight is departing outside of this window, it is, therefore, advised that you call the Chase bank to process the cancellation quickly.

On the other hand, Amex Travel site does not currently offer online flight cancellation form.Thus, you would need to contactthemvia phone in order to process the cancellation.

Conclusion – Changing or Cancelling American Airlines Flights

From the above-mentioned ways that you can change or cancel your American Airlines trip, you will notice that these are not complicated at all. Although this can quite rare, however, this guide may come handy to you, should you need to make the decision after booking reservation(s), for yourself or any of your family members.

Because of the ongoing COVID-19 pandemic, American Airlines has temporarily eliminated change and cancellation fees for all ticket types (but not including Basic Economy) and destination routes currently served. In addition, American award tickets can generally be changed without having to pay any change fee, however,this is also subject to certain restrictions that are laid down in the airliner’s travel policy.

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