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Air China Airlines Phone Number, Official Contacts & Emails

Want to find out Air China Airlines Customer Service Contact Number? Do not worry we will provide you all the information using which you can easily get help from their official representative.

One of the famous air carriers in China was founded in 1988. Head Quateres held up in Beijing Tianzhu Airport Industrial Zone, Shunyi District, Beijing. Its main focus is on the states of China only, covering 200+ destinations of China with a size of 400 plus fleets.

Air Canada has been honored for 11 consecutive years as Most Popular Domestic Airline Among Chinese Families till last year too. In China, Air China has also been awarded the “Partner of the Year” award becoming a great partner of other airlines in China.

The services of Air China are absolutely great according to the citizens of China, you can have online access for reservations, and manage booking, cancellation, or change. This cost-friendly airline in China. Apart from off-flight service, airport services like check-in, baggage facility, boarding, and on-board services had made up to mark for their passengers.

Air China like some other airlines, has a program for frequent flyers named PhoenixMiles. It’s similar to others, you have to earn miles to redeem the facilities of the program. You can even purchase miles. To earn miles you can fly with Air China or with their partners which are Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, Inner Mongolia Airlines, and Beijing Airlines.

How to Contact Air China Airlines Customer Support Team

Customers who are facing issues while making changes to Air China Airlines flight tickets on the official website after login then they can contact directly to the customer’s department of the airline. By dialing the number +86-400-888-6998, passengers can speak directly to the expert executives. The airline’s executives categorize the query and send it to the appropriate department for specific concerns, so you’ll get the best solution. Airlines to offer a live chat option where customers can speak in real-time and receive a prompt response if they don’t want to wait in the phone queue, be put on hold, or have a long wait on the phone. The live chat option is available on the official website of Air China Airlines.

Air China Airlines Official Site

Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031

Americas Offices

Houston Sales Office3800 Buffalo Speedway Suite 405, Houston, TX 77098. USA+1-832-831-8676+1-832-831-6377
Houston Airport OfficeTerminal D, George Bush Intercontinental AirportHouston, TX 77032, USA+1-281-233-3695+1-281-233-3696
Los AngelesSales Offices2131 E Maple Ave,El Segundo, CA 90245, U.S.A.+1-800-882-8122+1-310-335-0088+1-310-322-3099
Los Angeles airport OfficeAirport Office: Tom Bradley International Terminal,380 World way TBIT, Room 3301A, Los Angeles CA 90045+1-310-215-1188+1-310-216-7792
New York Sales Offices350 Fifth Ave. Suite 6905 New York, NY 10118, USA+1-800-882-8122
New YorkAirport Office Airport Office: Terminal One, JFK International Airport, Jamaica, NY 11430+1-718-751-2263+1-718-751-2269+1-718-751-2267
Newark airport Office Airport Office: T3 Brewster Rd Terminal B, Newark, NJ 07114+1-973-799-0130
San FranciscoSales Office400 Oyster Point Blvd, Suite 318, South San Francisco, CA 94080, USA+1-800-882-8122+1-650-876-1000+1-650-876-1810
San Francisco airport OfficeAirport Office: International Terminal,  San Francisco International Airport San Francisco, CA 94128, USA+1-650-877-0750+1-650-877-0814
Washington DCSales Office8405 Greensboro Dr, Suite510, McLean, VA 22102, USA+1-800-882-8122+1-703-992-9499+1-703-992-9489
Washington DCAirport Office1 saarinen Cir, Dulles, VA 20166+1-703-572-2040+1-703-572-2041
Sao PauloSales OfficeAlameda Santos, 745-4ºand.-Cj.42 CEP 01419-001- São Paulo- SP+55-11-3186-8888+55-11-3262-4723
Sao PauloAirport OfficeSala 12, 3º andar, Apoio Check-In, Área de Escritórios, Terminal 3, Aeroporto Internacional de Guarulhos, São Paulo+55-11-2445-4989+55-11-2445-7404+55-11-2445-7362
TorontoSales OfficeN/A+1-800-882-8122N/A
VancouverSales OfficeSuite 1588 – 650 West Georgia Street, Vancouver, BC, Canada, V6B 4N7+1-800-882-8122+1-604-685-5892
VancouverAirport OfficeAirport Office: Room C4415, Level 4 International Terminal Building, PO Box 32363,3880 Grant McConachie Way, Richmond BC, Canada, V7B1W2+1-604-303-3555+1-604-303-3552
MontrealSales Office Suite 3740, 1250 Boulevard René-Lévesque O, Montréal, QC, H3B 4W8Email:
MontrealAirport Office Airport Office: Suite 375, 975 Romeo- Vachon Blvd North, Dorval, QC, H4Y 1H1+1-514-636-2042+1-514-636-2044
MexicoSales OfficeArquimedes 190 Col. Polanco 11500 Mexico,

Phone Number To Reach Air China Airlines Customer Service Team

Main: +86 (10) 95583
Customer Service: (212) 371-9898
Toll-Free: (800) 882-8122

Air China Airlines Contact Phone Numbers

RegionContactService Hours
AmericasTel: +1-800-882-8122Fax: +1-310-322-1133Business Hours (Pacific Time):06:00-21:00 Monday – Friday07:30-16:00 Saturday, Sunday, and public holidays
Europe(excluding Russia)Tel:00800-86-100-999 (From landlines only)There may be a charge for calls from mobile phones. Email: ca_europe@airchina.comChinese and English services:06:00-22:00(GMT) Monday through Sunday; German, French, Italian, Spanish services: Workdays Monday through Friday.
Russia(Russia only)Tel: 810-800-86-100-999 (From landlines only)There may be a charge for calls from mobile phones.Email: ca_europe@airchina.comChinese and English language service: Monday to Sunday: 06:00–22:00 (GMT)Russian language service: Monday to Friday: 06:00-16:00 (GMT)
JapanJapan’s Regional Call CenterTEL:0570-0-95583FAX:03-3501-1801
Service hours: 24hours (365 days a year)*For FFP Phoenix mile/corporation contracts09:30-17:30(Except Saturday, Sunday, and public holidays)*For travel agencies09:00-18:00(365 days a year)
The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
China’s Regional Call CenterTEL:95583 (reservations, ticketing, etc)If you are calling from China, please dial 95583 and select number key 5 for service in Japanese. If you are calling outside Japan or China, please dial +86-10-95583  and select option ※5  Service hours: 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time).
KoreaTelephone hotlines:1) If you are calling from South Korea, dial 001(2)-80086-100-999 and press 1 for Korean (toll-free).2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). Opening hours: Hotline 1: Open 9:00 am–6:00 pm (Korea Standard Time) 365 days a year online 2: Open 24/7Main services: Ticket reservations, bookings, rebookings, reissue
Australia1800-860-999 (within Australia)10:30 am-8 pm (Australia time) 7 days a week
Singapore+1-80086-100-999Business Hours: 08:30-18:00 Monday to Sunday
The Philippines+80086-100-999Business Hours: 08:30-18:00 Monday to Sunday
Hong Kong, China+1/6-80086-100-999Business Hours: 08:30-18:00 Monday to Sunday

Flight Information

Travel Preparation

Baggage Services


Airport Services

Flight Experience

Aircraft Information

Transit in China

U.S Flights Customer Service Plan

Air China Information

Email Contacts

Air China Airlines Social Media Contacts

Executive Contacts

Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA

Secondary Contact
Lillith Bishop
Senior Director, Marketing & Public Relations – North America
350 Fifth Ave., suite 6905
New York, NY 10118
(310) 744-8231

Zhang Yun
General Manager of Product & Service
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031

Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company, and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031

Still, not able to contact the officials or fix your problems? For additional support and information regarding the Air China Airlines reservation, flights or ticket booking, or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.

Disclaimer: The names, phone numbers, contact form, links, and email addresses on this page are provided for informational purposes and we have ensured the greatest possible care regarding the reliability & completeness of the information provided. However, doesn’t claim or guarantee their 100% accuracy. If you detect any omissions, errors, or changes that need to be done, please contact us.

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