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EVA Air Customer Support

EVA Air Contacts Support Phone Number & Details

EVA Air stands for Evergreen Airways. Before getting deep into the customer support and company contacts of EVA Air. let’s take a look at the airline itself.

EVA Air is an airline that is based in TAIWAN. The base of this airline is at Taoyuan International Airport. This airline is so wide, it operates the flight in so many destinations all over the world. Eva Air covers a wide range of over 40 destinations all over Asia and one of the best Airlines to travel to and from the USA. It is currently the second-largest airline in Taiwan.

The basic story of EVA Air is that in the year 1989 it was originally named Evergreen airline thus is the name EVA Air coin up. The very first take-off of this airline happened in the year 1991, It used to service in countries like Kulala Lumpur, Singapore, Jakarta, Seoul, and Bangkok. But right now it is one of the top International Airlines.

Founded in 1989 and based in Taipei, EVA Air is the flag carrier of Taiwan. The airline operates passenger and cargo services to over 60 destinations in Asia, Europe, Australia, and North America. EVA Air is a member of the Star Alliance. Eva Air check-in can be done by phone or online as well.

Its fleet consists of nearly 80 Airbus A321s and A330s, and Boeing 747s, 777s, and 787s.

The carrier of AVA Air is considered to be the second-largest airline in Taiwan and it the most loved airline by US travelers to Asia. They are a part of the Star Alliance group, the Star Group allows passengers to enjoy a vast network of different airline services including lounge services and flight services. So traveling with Eva guarantees you a high profile management system and a good quality of support system. They have a network of more than 1000 areas where you can consider them being at the top position.

This airline i.e AVA Air has already won several awards for its really great service and has already secured itself in the list of top 10 international airways in Travel+Leisure. Travel +Leisure is a trusted brand name in the market and getting the World’s Best Awards from a brand name is a big deal. It has also got 5-star ratings from the critics.

Eva Air

Customer Care Contact Number for USA – 1 (800) 695-1188

This is the overall number for the entire USA. But if you are traveling from a particular place in the USA. For example: from North America or South America.

For USA

Chicago

Office or Ticketing Counter

 Address 5600 N. River Road Suite 180 Rosemont, IL 60018

  • Office Telephone Number 1-847-261-9900
  • Office/Ticketing Counter’s Fax Number 847-305-5899
  • Reservation/Ticketing Hotline +1-800-6951188
  • Hotline Open Hours Monday~Friday: 08:30 – 17:30 Saturday/Sunday & Holiday: 07:00 -15:30
  • Ticketing counter Open Hours Monday~Friday: 08:30 – 17:30 

Dallas

Office or Ticketing Counter Address 

1639 W 23rd Street, Suite 110, Dallas, TX 75261 

  • Reservation/Ticketing Hotline +1-800-6951188
  • Reservation/Ticketing Fax No. +1-310-3626610
  • Hotline Open Hours Monday~Friday: 08:30 – 17:30 Saturday/Sunday & Holiday: 07:00 -15:30
  • Ticketing Counter Fax No +1-972-5741638
  • Ticketing counter Open Hours Monday~Friday: 08:30 – 17:30

Honolulu

Office Address 

2222 Kalakaua Ave., Suite 908, Honolulu, HI 96815, U.S.A.

  • Office Telephone Number +1-808-923-8299
  • Office Fax Number +1-808-922-0519
  • Reservation/Ticketing Hotline +1-800-695-1188

Los Angeles

Office or Ticketing Counter

Address 2199 Campus Drive, El Segundo, CA 90245

  • Office Telephone/Fax Number (including Hotline Number) +1-310-362-6600
  • Hotline Open Hours Monday~Friday: 06:00 – 17:30 Saturday/Sunday & Holiday: 07:00 -15:30
  • Ticketing Counter Fax No +1-310-3626610
  • Ticketing counter Open Hours Monday~Friday: 08:30 – 17:30 

New York

Office or Ticketing Counter Address 

1450 Broadway, 31st Floor, New York, NY 10018, U.S.A.

  • Office Telephone Number +1-646-278-6060
  • Reservation/Ticketing Hotline +1-800-6951188/+1-646-2786060
  • Reservation Fax No. +1-646-2786050
  • Hotline Open Hours Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30 (Pacific standard time)
  • Ticketing counter Open Hours Monday~Friday: 08:30-17:30 

San Francisco

Office or Ticketing Counter Address 

1350 Bayshore Highway, Suite 650 Burlingame, CA 94010

  • Reservation/Ticketing Hotline +1-800-6951188/+1-650-5791818
  • Reservation or Ticketing Fax No. +1-650-579-5535
  • Hotline Open Hours Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30
  • Ticketing counter Open Hours Monday~Friday: 08:30-17:30 

Seattle

Office or ticketing counter Address 

18000 International Blvd STE 108,SEATAC WA 98188-4258,U.S.A.

  • Office Telephone Number +1-206-242-8888
  • Reservation/Ticketing Hotline +1-800-695-1188 / 206-242-8888
  • Reservation Fax No. +1-206-242-6635
  • Ticketing Fax No. +1-206-775-8969
  • Hotline Open Hours Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30
  • Ticketing counter Open Hours Monday~Friday: 08:30-17:30 

South America

Buenos Aires

Ticketing counter Address : Av. Cordoba 950, 1054 C.A.B.A., Argentina

  • Reservation/Ticketing Hotline : +54 11 4327-2595
  • Reservation Fax No.: +54 11 4327-2596
  • Hotline Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)
  • Ticketing counter Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)

La Paz

Ticketing counter Address : Av. Cordoba 950, 1054 C.A.B.A., Argentina

  • Reservation/Ticketing Hotline : +54 11 4327-2595
  • Reservation Fax No.: +54 11 4327-2596
  • Hotline and Ticketing counter Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)

Santiago

Ticketing counter Address : Av. Cordoba 950, 1054 C.A.B.A., Argentina

  • Reservation/Ticketing Hotline : +54 11 4327-2595
  • Reservation Fax No.: +54 11 4327-2596
  • Hotline Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)
  • Ticketing counter Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)

Quito

Ticketing counter Address : Av. Cordoba 950, 1054 C.A.B.A., Argentina

  • Reservation/Ticketing Hotline : +54 11 4327-2595
  • Reservation Fax No.: +54 11 4327-2596
  • Hotline Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)

Managua

Ticketing counter Address : Calle 26 Nro 59 – 51 Torre 3 Oficina 312 Centro Empresarial Sarmiento Angúlo Edificio Argos Bogotá, Colombia

  • Reservation/Ticketing Hotline : (+571) 745 88 82
  • Hotline Open Hours :
    Monday to Friday 8 am -6 pm local time in Colombia 

Panama

Ticketing counter Address : Calle 26 Nro 59 – 51 Torre 3 Oficina 312 Centro Empresarial Sarmiento Angúlo Edificio Argos Bogotá, Colombia

  • Reservation/Ticketing Hotline : (+571) 745 88 82
  • Hotline Open Hours :
    Monday to Friday 8 am -6 pm local time in Colombia 
  • Ticketing counter Open Hours :
    Monday to Friday 8 am -6 pm local time in Colombia

Asunción

Ticketing counter Address: Av. Cordoba 950, 1054 C.A.B.A., Argentina

  • Reservation/Ticketing Hotline : +54 11 4327-2595
  • Reservation Fax No.: +54 11 4327-2596
  • Hotline Open Hours :
    Monday – Friday 09:30 – 1300 / 14:00 – 17:30 (GMT-3)

San Jose

Ticketing counter Address : Calle 26 Nro 59 – 51 Torre 3 Oficina 312 Centro Empresarial Sarmiento Angúlo Edificio Argos Bogotá, Colombia

  • Reservation/Ticketing Hotline : (+571) 745 88 82
  • Hotline Open Hours :
    Monday to Friday 8 am -6 pm local time in Colombia 
  • Ticketing counter Open Hours :
    Monday to Friday 8 am -6 pm local time in Colombia

Know About Your Rights With EVA Air

EVA Air cares a lot about all its passengers, thus they have a few good policies for the passengers so that the passengers must never suffer due to any bad reasons. Let’s walk through all these policies one after another and learn about the rights of an average flyer with EVA Air.

1. If There is Any Kind of Delay Or Cancellation, They Will notify You

The U.S Department of Transportation rules and regulations, they have to pre-schedule all their flights on time within 7 days, and due to any sudden causes like bad weather or any other circumstances. EVA Air is abided to provide the travelers with the related info within 30 minutes of having the knowledge about the same. The information will be provided to you in any of the following ways:

  1. At Eva Air boarding gate area ( It will happen on the day of flight)
  2. Through Eva Air website (keep a good look on the official website of Eva Air o get the regular insight of your flight)
  3. SMS (for this you need to put the right number in the form while making the booking)

2. Baggage Delivery Issues

They usually put your baggage on the same flight as you are, or try to provide you with your baggage within the first 24 hours of your travel. If in any case, they are unable to provide your baggage within 24 hours then you can talk t their baggage controller and lodge a complaint. But, always keep in mind that there are several other factors that can cause an issue with baggage delivery. You may also view the status of your bags on Online Baggage Tracing

3. Cancelling Reservations Without Penalty

Always remember that yes you can make Eva air cancellation to your reservation without being penalized or paying any extra charges. How you may ask? So the way is to make a cancellation within the first 24 hours of making the reservation. Within 24 hours if you changed your plan you can make the cancellation request and you are liable to get a 100% refund.

4. Passengers With Disabilities And Special Needs

If you are as special needs person or you are traveling with someone who has disabilities or need any kind of special attention then you must know your rights with EVA Air:

  1. A wheelchair is available at the entry gate, for transportation within the airport.
  2. You will get an assistant to get into the plane and also at the deboarding of the flight.
  3. You will even get an assistance for visual impairments, cognitive issues or mobility impairments as well.
  4. The EVA Air has implemented CRO’s at every airport to ensure that their passengers are getting the best facilities and services that they are providing.

Direct Complaint To EVA Air

If you are looking for a direct complaint to EVA Air from the USA. Below are the way and contact info you will need to have to do that. Remember your rights – 1) They will have to acknowledge your complaint within 30 days of you posting your complaint online. 2) they are bound to give you a written response within 60 days of getting your complaint. 

  • EVA Air (Evergreen Airways)

Mail Address for Eva International: EVA Airways Customer Service Division, Customer Relations Department, 376, Sec. 1, Hsin-Nan Rd., Luohu Dist., Taoyuan City, 33801, Taiwan

Email Address: feedback@evaair.com

  • Aviation Consumer Protection Division, U.S. Department of Transportation contacts

Website: http://www.dot.gov/airconsumer

Mailing Address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave, S.E., Washington, D.C. 20590, United States


Still, not able to contact the officials or fix your problems? Dial our toll-free number +1-800-831-1547, our support team is always there to help you.

Disclaimer: The names, phone numbers, contact form, links and email addresses on this page are provided for informational purposes and we have ensured the greatest possible care regarding the reliability & completeness of the information provided. However, Treknova.com doesn’t claim or guarantee for their 100% accuracy. If you detect any omissions, errors, or changes that need to be done, please contact us.

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