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Last Updated on February 27, 2021 by Editorial Team

How to Contact Virgin Australia Airlines Customer Support Team

Virgin Australia is one such Australia’s largest airline which was well set on 29 August 2000 in  Bowen Hills, Brisbane of Queensland, Australia as a headquarters. They have managed to fly over 98 different destinations with 56 different fleets till now.

Their high-quality service has always let their customers satisfy and happy with every flight journey. Their policies or rules for flight info or baggage or pet allowance or anything else is clear enough to understand. 

Velocity is a frequent flyer program for Virgin Australia. Being a member of it, you have to earn miles, but according to your points, you will get silver and gold cards. You will get great deals and offers at the time of booking or reservation.

The customer care center of Virgin Australia is quick. They will respond to your complaint and improve on them. They will even solve your queries and questions as quickly as possible. Below we have collected all sources of connection by which you can contact them.

Virgin Australia Airlines Official Site

56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006

Phone Number To Reach Virgin Australia Airlines Customer Service Team

Main: +61 7 3295 3000
Customer Service: (855) 253 8021
Toll-Free: (866) 810-7162
International: +61 7 3295 2296

Email Contacts


Virgin Australia Airlines Social Media Contacts


Executive Contacts

Primary Contact
Dianne Kirby
Executive Assistant to Chief Customer Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006

Secondary Contact
Mark Davey Virgin Australia Regional Airlines
Executive General Manager
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006

Rob Sharp
Group Executive Virgin Australia Airlines
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006

Sharp is responsible for Virgin Australia Airlines including Inflight Experience, Ground Experience, Network Operations and Operations Services, Flight Operations, Engineering & Maintenance, Safety, Pricing, Network, Scheduling & Yield, Sales & Distribution, Alliances & Product and Business Transformation.

Chief Executive
John Borghetti AO
Managing Director and Chief Executive Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006

Read More: Virgin Australia Pet Policy

Still, not able to contact the officials or fix your problems? Dial our toll-free number +1-800-831-1547, our support team is always there to help you.

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