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Last Updated on May 5, 2021 by Editorial Team

Cathay Pacific Reservation, flights & Ticket Booking Tips

Its been many years passed since 1946 when Cathay Pacific airlines have been established and with every year, their service towards their passengers has improved. So Cathay Pacific has able to cover 60 different countries of the world over where they have flown to 190 destinations in total till now.

This is the reason which leads them to be so renowned airlines in Hong Kong. So Cathay Pacific Reservation service in flight or on the ground both are outstanding and remarkable.

Here we will give you all the information related to Cathay Pacific flight reservations, in case you are still unable to make the reservation you can call us on +1-800-831-1547 and our call center executives will be happy to help you out. You can also make direct bookings with us just go to our homepage and book a service of your own liking.

When you have a booking of flight with Cathay Pacific before or on the date of 31st March 2021, then they are applicable to rebook their tickets and can make changes in their reservation date and destination multiple times. But the travel date must be done within 30th September of 2021.

And if you have a ticket booking between 3 March 2021 to 31 August 2021, then you are applicable to reebok without any penalty and can change in the sate and destination to fly, but it should be done within the date your rebooking has been issued.

So passengers who have booked their ticket on or before 31st march 2021 and planed to travel within 17 march to 31st October 2020, then they can either rebook or manage their ticket in future or if you do not have a plan to travel then you can get  Cathay Credits.

So for more information about Cathay Pacific manage booking, click on the link.

Cathay Pacific Reservation in-flight services

Cathay Pacific Reservation

When you are flying with Cathay Pacific reservation flight, you will get many services and facilities especially in-flight to make your flight journey comfortable and rememberable. So below we are discussing them which may be quite useful to you.

Inflight meal

The onboard meal service of Cathay Pacific is quite flavourful and tasty. In short, you will get a wide variety of meal boxes when you will be flying over long haul flights. Apart from it, you can even get multiple ranges of snacks and drinks. 

So meal box type and amount vary from the class you will be traveling in. Though the charges for a meal in flight are included in the tickets in advance. Apart from normal drinks, you can even get beverages. This is available only if you have crossed 18 years old.

You can get a special famous hong kong noodle and soup and when you are flying in Asia you will get relatable Asian food on the flight.

Inflight entertainment

Cathay Pacific Airlines not only gives you the best and cozy flying experience but also provides you the best desirable inflight entertainment or world-class dining experience. Let’s explore with us Cathay Pacific Airlines’ inflight entertainment or dining experience.

1. Movies, Shows, and Music 

Cathay Pacific Airlines provides the best ever experience of music, movies, and shows with extreme quality of voice, and HD quality in videos and updates their list every month, give the latest content flying every time.

You can enjoy Hollywood’s brand-new releases, Asian cinema standards, and award-winning TV-set boxes, latest albums, podcasts, and also 3D games to play. You just sit back, relax, and be completely cherished during your journey

You can also relish the extended content library in Cathay Pacific’s long-time fleet: all Airbus A350-1000 aircraft and selected Boeing B777-300ERs and Airbus A350-900 aircraft.

2. Wi-Fi and connectivity

Nowadays internet is the basic need of everyone, Cathay Pacific Airlines provides you the best internet connectivity in flight with good uploading and downloading speed.

You are free to browse the internet, send messages, or surfing internet with Cathay Airlines Inflight Wi-Fi, This wi-fi service is now accessible in Airbus A350 aircraft and rolling out their  Boeing 777 and Airbus A330 aircraft. When boarding their A350 aircraft, you can allow data roaming to send and receive SMS on your mobile.

To connect with Cathay Airlines Wi-fi, you need to first verify Wi-Fi is accessible on your flight in case of flight. Just enter your flight number or route and see the Wi-Fi enabled ‘symbol and click on it. Now enjoy the wifi and your journey also.

3. Travel inspiration

Discover unlimited travel inspiration and destination intel at Discovery and the Silkroad, Inflight Magazine dedicated to Cathay Pacific and Cathay Dragon. Extra destination information is accessible on your personal TV with extra travel features, conferences, and snapshotting on Online Discovery.

4. Inflight shopping

Cathay Pacific Airlines also give you world-class shopping experience in-flight for luxury items of the world’s topmost brands in their flight retail catalogs i.e, Cathay Pacific’s Discover The Shop and Cathay Dragon’s Emporium. You can also find a complete item catalog on your personal TV, which lets you browse and order multiple products on selected aircraft.

5. Enjoy Studio on Cathay Dragon

If you are flying in Cathay Dragon’s A320 aircraft, you have a lot of entertainment choices on your personal device, Cathay pacific Airlines allows you to use Cathay Pacific mobile app to enjoy their wireless inflow entertainment system Studio. Business-class travelers can enjoy pre-loaded iPads with extra entertainment options with noise-reducing headsets.

Baggage Allowance

Baggage Allowance given by Cathay pacific for the passenger traveling in the flight are divided into two parts. One is the baggage allowance for taking in-cabin and one is to send in the baggage hold of the aircraft as checked baggage. So there are some limits on the number of counts, weight, and size of the baggage you will be carrying to another destination.

In-cabin baggage allowance

The cabin bags are also divided into two types one in the cabin bag and the other one is small item luggage. So both have fix weight and size limits which had to be fulfilled by the passengers to allows taking in-cabin.

So the cabin luggage which is permitted must be of 56 cm in length x 36 cm in width x 23 cm in height. And these dimensions are included with the wheels and handles or side pockets attach in the bag. For every passenger flying in any of the class of Cathay Pacific, they are permitted to take only one cabin bag along with you.

Whereas your small item bags like Small handbags, Laptop bags, Small backpacks, Camera bags, Briefcases, etc to carry along with you in the cabin. So its dimension must be of 15cm in length x 30cm in width x 40cm in height. So these small-item bags are permitted to carry but only one in a piece for per passengers. 

The standard weight allowance for the baggage to take in-cabin is up to the limit of 7 kgs including both together in Economy and Premium Economy class and the weight limit for business class is 10ks in total and for first-class, its is 15 kgs of limits in total. 

Your cabin bag had to place in overseas of the flight passenger seat and your small item luggage can be kept under the seat of the passenger seat in front of you.

Checked baggage:

So standard baggage allowance as a checked bag for any class apart from First class is permitted to carry up to 2 pieces of baggage and for first-class passengers can carry up to 3 pieces of baggage.

Weight measured of each bag must be within 30 kgs for most of the Cathay Pacific flight, but when you are in premium class, then 35 kgs of baggage in total is permitted, for business class, it changes up to 40 kgs and if you are in the First class of the flight then you are permitted to send checked baggage of 50 kgs in total.

When you are exceeding the weight or the number of baggage that has been limited, then you have to pay extra for getting exceed the limits for the baggage allowance given by Cathay Pacific. But remember you will get allowance even by paying up to the weight of 32 kgs and 203 cms in the dimension total of length, width, the height of your checked baggage.

Cathay Pacific Airlines Covid Policy

Due to this pandemic for coronavirus, Cathay Pacific airlines had to cancel all the scheduled flights from all over the world. So due to this passengers may get worried bout their reservation or booked tickets. So for their help, Cathay Pacific is giving benefits to them by rebooking their flight tickets without charging extra.

As airlines have to become flexible with their flight schedules, as due to COVID-19. So airline has decided to rebook your cancelled flight before or on the 31st of August 2020. And after that, you can do changes any time you want.

Check protection measures Cathay Pacific has introduced these measures at airports and in-flight flights during the COVID-19 period to maximize customer safety during the coronavirus pandemic. Read its guidance and policies to understand what it’s like to travel with Cathay Pacific during COVID-19.

Check-in

  • Cathay Pacific strives to reduce contact during boarding and boarding
  • Online check-in and self-service facilities
  • Physical distance and screen
  • Health statement upon check-in
  • Automatic doors and biometric doors at boarding (available in selected ports).
  • Electronic boarding is about to land in Hong Kong.

After Boarding The Flight

  • Perform temperature checks on all passengers.
  • Block seats as much as possible.
  • Passengers should remain seated and try to avoid walking around in the cabin.
  • Limit the number of passengers gathered in public places.
  • Improved hygiene and service procedures to ensure that you are protected in the air.

Although the risk of spreading COVID-19 on ships is still low, we have taken measures to protect the health of passengers and crew.

If you need to postpone your trip, please find more information about our free ticket change options in our COVID-19 Information Center.

Until December 31, 2021, unlimited ticket transfers, worry-free

If you want to plan ahead, you can book now. We provide you with unlimited freedom to change new tickets without paying regular change fees.

We know that flexibility is now more important than ever-that’s why we extend this offer to all new tickets purchased before June 30, 2021. In addition, you can now make unlimited changes until December 31, 2021.

In light of the evolving Coronavirus (COVID-19) situation, many governments have issued entry restrictions, visa suspensions and passenger isolation measures.

Since these restrictions may change in a short period of time, they should only be used as a guide. Passengers should refer to the latest information issued by the government of the destination country.

If you are going to hong kong

Check the latest Hong Kong travel restrictions to make sure you are eligible to travel.

If you transit through Hong Kong

Please refer to the latest Hong Kong transit requirements for transit passengers and entry restrictions for final destinations.

If you travel from Hong Kong

At the airport, our staff will conduct a document check to confirm that you are eligible for travel. The system will also ask you to declare your travel records for the past 14 days.

Know Before Flying

We have introduced additional passenger requirements-including the use of a face mask-for added protection. Please check the latest information before heading to the airport.

Since most destinations only accept medical certificates in English that test negative for COVID-19, please make sure you have the required documents before you can travel.

Cleaning of Their Aircraft

Between each flight, all surfaces must be thoroughly disinfected-from the in-flight screen to the air conditioning control.

Our HEPA filter and air circulation technology ensure the highest possible air quality.

Remove 99.999% of air pollutants

In case you are declared unfit for travel. Don’t worry if they have a safe and flexible cancellation and refund policy, you can benefit from it

Free Covid-19 Insurance

When you fly with us, you’ll be covered for medical expenses related to a COVID-19 diagnosis. This coverage is automatically applied to trips commenced between 7 December 2020 and 31 May 2021.

  • Medical treatment and hospitalization-If necessary, we will introduce specific COVID-19 PCR tests and hospitalizations.
  • Quarantine costs-You will receive an allowance to help you isolate.
  • Evacuation and repatriation-we will take you and your travel companions home. Traveling with kids? We will also take them home.
  • 24/7 emergency hotline-we will accompany you throughout: just call AXA’s 24/7 emergency assistance hotline +852 2863 5785 or send a WhatsApp message to +852 2863 5784.

Our free COVID-19 insurance is applied automatically – all you need to do is book your flight. Free COVID-19 insurance is automatically included for flights between December 7, 2020 and May 31, 2021 (both dates are inclusive). Coverage applies to anyone with airline tickets issued by Cathay Pacific – this could be on flights operated by Cathay Pacific, one of our code-share partners, or our cross-line partners. You are not required to fill out any application forms before traveling.

What is covered?

If you are diagnosed with COVID-19* when you leave the country, we will pay you overseas medical expenses and quarantine expenses in accordance with the applicable limits and exclusions.

We will also cover the cost of all overseas PCR tests, whether they are positive or negative, you must receive your COVID-19 drug treatment, or determine whether you have COVID-19 based on applicable restrictions and exclusions.

If you have already contacted someone diagnosed with COVID-19 and need a PCR test, we will also cover the cost of the test.

If you suspect that you have COVID-19 and need a PCR test to return to your home country*, we will cover up to 2 PCR tests.

What is not covered?

In your home country*, you will not bear any medical expenses, quarantine expenses or PCR testing expenses*. The benefits of insurance only apply overseas. COVID-19 will not bring you any medical or quarantine costs, and you will not be responsible for it. For a complete list of items not covered, please refer to the policy terms and conditions.

Pet policy

Cathay Pacific airlines do permit you to travel along with your pet in the flight, but not in the cabin of the flight, unless it’s your service dog, thus service or guide dogs are permitted to travel along with you sitting beside the in-cabin of the flight. Otherwise, your pet will be transit in the cargo hold or baggage department of the same flight.

So when you are flying with a pet from Hong Kong, then it’s mandatory to send your pet as checked baggage to fly in the cargo hold of the aircraft. Before you fly off, you must get in contact with the local reservations office with the regulations and restrictions instructions on the pet to travels.

And also go over the site of the IATA Travel Centre to know about the documents you have to get ready for your pet to get approval from the airlines to travel to another country you are flying to.

Breed of your pet who has snub nose are strictly not permitted to fly either a guide or service dog or not even ina cargo hold, as they have a  breathing problem and if travel over such heigh height can cause risk to their life which Cathay Pacific do not want. So traveling your pet in the cabin or in the cargo hold, you have to pay the cost for the same.

For more information, just click on the link, Cathay Pacific pet policy.

Travel with infant or child

When you are traveling in flight with an infant of at least  7 days born baby to the age of 24 months, then remember you do not have to book separate seats fro them and not even have to get the ticket booked. 

Beside not occupying any seat, but an infant will get a baggage allowance of 2 pieces of baggage in-cabin of a total of 10 kgs. Nut when flying to Australia or New Zealand, then only 1 piece of bag is permitted to carry in-cabin for infant travel.

So infant, in any case, are not permitted to fly alone, an adult or guardian of age at least 18 years old must accommodate the baby in the same cabin of the flight over the lap of an adult through the whole journey.

You have to take care of your infant’s health and hunger, in-flight of Cathay Pacific, you will get diaper change table, breastfeeding is permitted any time in the flight. Apart from this, you will get an infant meal in the food menu serving in-flight. So you can get baby food and feed them if your infant feels hungry.

Pregnancy policy

The flag carrier requires that women with pregnancies after 28 weeks carry a medical certificate given by the doctor, dated within 10 days of travel that states the following are given:- 

  • The single or multiple pregnancies
  • The estimated week of pregnancy
  • The expected due date 
  • The doctor certified document has and described good health and the pregnancy is progressing normally, without complications
  • The pregnant lady is fit to travel in flight

The medical checkup is required for the check-in time and also that is normal. That time the flight authority ready to fly with it.

The airline accepts the women who are pregnant with uncomplicated single pregnancies to travel up to 36 weeks and uncomplicated multiple pregnancies up to 32 weeks.

Pregnancy stagePregnancy detailsMedical certificate requiredMEDA form required
Uncomplicated single pregnancy
Before 28th weeksingleNoNo
28th – 36th weeksingleYes (the doctor Certificate must be dated within 10 days of the initial outbound travel date)No
After 36th week(i.e. 35 weeks + 7 days)singleNot accepted onboard
Uncomplicated multiple pregnancies
Before 28th weekmultipleNoNo
28th – 32nd weekmultipleYes(the doctor checkup Certificate must be dated within 10 days of the initial outbound travel date)No
After 32nd week(i.e. 31 weeks + 7 days)multipleNot accepted onboard

Contact

So for getting know anything of Cathay Pacific or get to solve any queries or problem, then do feel free to contact Cathay Pacific Customer care center or its support team, other than that you can even mail them, post them over their address or simply even fax them with your suggestions or complains.

Phone number:

Though there are many calling numbers that will make you connect with the customer care center directly. They are sitting for you to solve your questions, available from 9:30 at morning till 5:30 in the evening. And the number is:
+852 2747 2747

Email id:

If in any case fail to contact through phone, you can even mail them through their email id which  is:

cxcph@cathaypacific.dk

Address: 

They have a registered address, on which you can send any official letter regarding your complaint or suggestion, airlines will surely take action over it.

Cathay Pacific City,
8 Scenic Road,
Hong Kong International Airport,
Lantau, Hong Kong

Apart from all these, Cathay Pacific has a separate page over where you can register your complaints or suggestions regarding anything you want to know. Click here to get this page directly.

Social Media

Cathay Pacific airlines also have a social media account on which they are quite active. If you get them in touch through social media you will get back response accordingly. So social media handle they have their account on are:

You can also dial our toll-free number +1-800-831-1547 to get the best-discounted rate, last minutes unpublished call only deals, and discount on your flight booking with us.

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