How To Get A Refund From American Airlines

Airline carriers do offer refund to passengers in the event a passenger decides to cancel his/her reservation with the airliner. However, the tricky part is getting the refund, whether in part or full. Different airline carriers may include a simple or complex refund policy for their customers.

In this guide, we shall provide you with useful information on how to get a refund from American Airlines flight ticket. We also cover the necessary steps that will allow you to successfully complete the request and claim refund from American Airlines.

Know the Eligibility Criteria for Claiming Refund From American Airlines

When you purchase a flight ticket of any type from American Airlines, their refund policy is pretty straight-forward.

The criteria for claiming refunds toward products and services from American Airlines are listed as follows:

(i) You can request a refund from American Airlines no later than 24 hours from the time you purchased your flight ticket. This applies to all ticket types.

(ii) Non-refundable American Airlines tickets are an exception, only if you cancel your reservation within 24 hours of the purchase of your ticket.

(iii) Again, in the case of non-refundable tickets, if American Airlines schedules change of more than 4 hours of its flight’s departure, then you will be entitled to a refund.

(iv) In the event a passenger or passenger’s travelling companion is deceased before the flight’s scheduled departure, then refund will be processed.

(v) In the event the flight’s scheduled departure is delayed or there is a change in duty due to orders from the U.S. military, then refund will be processed.

(vi) Reservations that are booked as part of group block does not qualify for the 24-hour refund policy.

(vii) You must cancel your trip in order to get a refund.

(viii) Reservations that were booked online, directly from American Airlines website, usually takes 7 business days to process and credit the refund amount to your bank account. The credit details will also appear on your bank statement in 1-2 billing cycles.

(ix) Reservations that were booked by paying cash or through cheque usually takes about 20 days to process and credit the refund amount to your bank account. A complete refund request with all the necessary details is required to first be submitted in order to initiate the refund process.

(x) Refunds are issued in full amounts, minus:

  • Sale-imposed non-refundable taxes
  • Service charge for booking through Reservations

(xi) If you purchased your flight ticket online from a travel agency or other third-party service provider, then you are required to get in touch with them for cancellation and refund.

(xii) Refunds are made to the original form of payment only.

(xiii) American Airlines allows its passengers to request a refund for products and services that passengers were unable to use. These include:

  • Priority boarding
  • Preferred seats
  • Same-day flight change or standby
  • Main Cabin Extra seats
  • Baggage fees (refund does not apply if bags were purchased online)
  • Pet fees
  • The ticket of a deceased passenger

These are the few essential criteria that entitles passengers to a refund.

In the next section, we shall provide you with the steps to get a refund from American Airlines.

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Steps for Getting a Refund from American Airlines

The steps given below are, in particular, for claiming refund from American Airlines. If, however, you purchased your American Airlines flight ticket from another service provider, such as an airport or a travel agency, then you are required to visit their website, or contact them via phone, e-mail etc. to avail refund.

1. On your desktop, laptop, tablet or smartphone, open a web browser and visit the American Airlines website https://www.aa.com.

2. If you have an AAdvantage Award ticket, you can log in to the website with your AAdvantage account and carry out the necessary tasks. To do this, you will need to visit the AAdvantage section on the website. They also have a customer service number 1 800 882 8880, if you wish to contact them directly via phone.

3. For passengers with other American Airlines tickets, log in is not required. Simply visit the My Reservations section on their website and provide necessary information when required.

Note: Before requesting a refund, according to American Airlines’ refund policy, you must cancel your reservation or the passenger that you wish to request a refund for. To do this, go to the My Reservations section on the website.

4. You will be required to provide details, such as the ticket number and last name of the passenger. After entering these details, click the Submit button to proceed.

Note: The process could take a while as it will look up your ticket, check refund eligibility and may also offer other options. Also, note that if you are requesting refund for more than one ticket, then you will need to do it individually, i.e. one ticket at a time in the record locator.

5. If your request for refund has been verified and processed, a success message will be displayed on your screen. The refund amount will be automatically credited to your bank account i.e. your original form of payment.

Note: It can take up to 7 business days for the refund amount to be processed and credited to your bank account. It will also appear on your bank statement in 1-2 billing cycles.

Check Your American Airlines Refund Request Status

American Airlines website also allows you to check the status of your request for a refund with just a few simple steps.

1. On your desktop, laptop, tablet or smartphone, open a web browser and visit the American Airlines website https://www.aa.com.

2. Go to the Refunds section, then look for the Check Your Refund Status box on the page.

3. You will be asked to enter your American Airlines ticket number.

4. After entering your ticket number, click the Submit button.

5. Your refund request status will be displayed on the screen.

This will help you know the status as to whether your request for a refund has been accepted and processed, is pending or rejected.

Refund Request for American Airlines Paper Ticket

Aside from making a refund request for your American Airlines ticket, which you purchased online via their website, or from a travel agency’s website, there may be individuals who purchased paper tickets directly from the airport.

In this case, a refund can be requested for such paper tickets. Although you can submit the details of your American Airlines paper ticket on their website, additionally, you will also be required to mail your original coupons to American Airlines. This is done by mailing it to their physical address before your request for a refund can be processed.

Their regular mailing address is shared below:

American Airlines

Attention: Passenger Refunds

4000 E. Sky Harbor Blvd.

Phoenix, Arizona (AZ) 85034

United States

Details to Include

The details that are or may be required to be provided in the refund request mail are:

  • Reason for request
  • Ticket number
  • Name of passenger(s)
  • Date of travel
  • Departure and arrival cities
  • Receipt
  • E-mail or U.S. mail address

Once you have mailed your paper ticket and associated coupons to American Airlines, your details will be verified and upon successful verification, your refund request will be processed. This, however, may take some time, and you will also be informed via e-mail and phone, whether your refund request has been accepted or denied.

If your refund is accepted and processed, the amount will be credited to your bank account, which may take a couple of business days. If you have paid by cheque or cash, then it may take up to 20 days for the refund to be processed. You can also check your bank statement whether you have received the refund.

Note: It is important to note that if you purchased your American Airlines ticket through a travel agency or other source, then you must contact them in order to claim your refund. Also, please be aware that such third-party service providers may have a different refund policy as compared to American Airlines.