To know more about Alitalia Airlines’ manage booking, we started with a briefing about the airline itself.
Alitalia is a late 19s Italian airline, set up in 1999. It is one of the largest airlines in Europe holding the 12th position. It has paired with SkyTeam and SkyTeam Cargo Alliance of Air carriers. They have 93 flights covering 100 destinations by February 2020. This Italic airline has built its headquarters in Fiumicino, Rome, Italy.
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Alitalia Airlines Manage Booking
You can book your flight online, go through the homepage of the airline www.alitalia.com, and search for the flight with your desired destinations, and the date and get all details while comparing the fares to select the best deal and decide to fly according to your comfort.
Alitalia Airlines designed an app for passengers, which is available on the App store as well as Google Play to keep track of your flights, check-in, and itinerary. The app is helping you to book your flight and store your traveling history. Also, it gives you real-time information. Apart from booking and checking, it is easy to book a seat and get your boarding pass easily and quickly only by having an app on your phone. In manage booking, you have these options to make changes as well as cancellations.
- Check-in and boarding pass online
- Select your seat during check-in
- Change or cancel your flight
- Pay your reservation while updating
- Add extra baggage
- Select your food
- Get the itinerary detail
- Add more services to your trips
Manage booking Online: Alitalia Airlines
In Alitalia Airlines manage booking, you need to go to the homepage and click on Manage My Booking to manage your booking online. Here we discuss step-by-step how to manage to book online.
- Firstly you have to open the official website of Alitalia Airlines and log in to your account.
- The next step is to search with your booking code. Enter your details which are asked in columns like First name, Last name, and the booking reference number. This step will retrieve your ticket details which you need to change.
- After clicking next you can see here all the alternatives related to your change(ticket date, time, or destination, cancel your booking, pay for extra baggage, correct your name on the ticket).
- If you are eligible for the changes which are permitted by your ticket you can change it according to your wish and then pay for it online with your cards.
- Lastly, after successful payments for your changes, you’ll get a confirmation mail on your email id
Alitalia Airlines’ baggage policy
The airline has a different section related to baggage allowance and policy. However, here we are covering all you need to know about the main section which is a handbag and checked baggage.
Passengers are allowed one handbag with a weight of 8 kg and a linear size of 115 cm. The given size is included the handle, wheels, and side pockets. Alitalia Airlines also lets you carry any personal items such as a laptop bag, briefcase, or handbag.
Passengers can have a bag with a linear size of 158 cm and the weight should not be more than 23 or 32 kg, which depends on the destination and class of the reservation. However, Light fares are not allowed for carrying checked baggage, but the handbag is allowed with some limitations.
The baggage has to have a tag containing the contact information of the passenger for the safety of the passenger’s belonging. The airline is accepting cardboard boxes however, it has to be labeled with the passenger’s name. The boxes will be considered checked baggage.
Passengers who need assistance with their mobility can apply for checked baggage by contacting the flight departure for the needful action to be taken. The checked baggage should not be more than 32kg and if it exceeds the passengers has to pay extra fees. To avoid the expensive charges for additional baggage, we recommend you apply online and purchase the extra baggage through the website which costs you less than the airport.
In the table down, the charges for the bag with a size of more than 158 cm and up to 203 cm are mentioned.
For the excess weight of more than 23 kg and which should not be more than 32 kg, for all destinations the amount of 100USD/120CAD/ 85EUR has to be paid. And for the extra luggage as in second luggage, the fee is 100USD, 85Eur or 120CAD And for the 3rd to 6th luggage is 285 USD, 240 EUR or 330 CAD. for all destinations oversized baggage fee is 300USD, 25 EUR or 360 CAD.
Alitalia Airlines seat selection
Having the comfort seats are coming as an additional service so the seat assignment of the airline for the customers is a big task to make the flight a very pleasant experience for its passengers. These comfortable seats are available for Economy class. For domestic flights, these seats are located in the front row, and passengers who are allocated these seats can get off the plane sooner than others. However, for international flights, the spaces are much more for the passengers to relax.
To buy the economy class comfort seat on domestic and international flights, the airline provided a map of the aircraft which will show up while the online check-in or even choosing the seat at the airport itself. The different costs for the different destinations have been shown in the table below:
To purchase seat comfort, you can proceed with online check-in, you can go through Manage my Booking on the home page, can purchase at the airport, or even book at the ticket counter of the airline at the airport or Authorised travel agencies and Customer Center.
For domestic flights, the comfort seats are located in the first 7th row of the aircraft. For international flights, seats are near the emergency exits and the extra legroom is expanded from 12.7 cm to 91.44 cm which is 5 to 36 inches. As far as intercontinental flights, the comfortable seats are near the Economy class partition and the emergency exits. While the extra legroom available is from 25.4 to 121.92 cm which is 10 to 48 inches.
Cancelation and Refunds Policy
Customers who are in the USA, don’t need to pay for the service charge of buying tickets on the airline’s website, call center, or at the USA airport ticket counter. The payment for the online reservation can be made by credit card ( American Express, MasterCard, Discover, and Visa).
If the reservation is made a week or more before the scheduled flight, the airline lets you hold a reservation for 24 hours before you do the payment. However, the ticket should be bought via the call center (800 223 5730) or the ticket counter.
After you purchase your ticket, if you need to cancel your reservation for any reason, you can proceed without the extra charges and full money will be refunded back to your original booking mode only if you decide to cancel 24 hours after your reservation and there is a week or more left for the flight departure. Passengers can call the call center number at 800 223 5730 to request a refund and cancellation.
If the flight is canceled after the provided time the fees of $20 have to be paid per cancellation if the cancellation is made by the passengers, not the airline.
If the cancellation happens due to any problem from the airline, the passenger receives assistance like hotel accommodation at the airport or even transport from the airport. If the airline has a delay of more than 3 hours or cancellation, passengers can request the compensation amount. but if the cancellation or delay happens due to some extraordinary situation beyond the control of the airline, passengers cant request compensation.
To change the date of your reservation or destination, you are required to go to the website of the company and then click on Manage my Booking. While providing the last name and booking references, proceed with the required changes that you have to make. Also, this procedure to change the date is chargeable and if the new ticket that you apply to book is more expensive than the current one, you have to pay the difference.
If the fare of the new ticket is less, first the airline will reduce the changing fee from it and the difference amount will be sent to your original account of your payment. Those passengers who booked their tickets from third parties, agencies, or airline agencies, regardless of any changes or refunds they want to make, are required to contact them. Because changes can happen online or through the website, if only you purchased your ticket online or via the mobile app.
Alitalia Airlines Important numbers (Customer Care)
To get in touch with Alitalia Airlines reservation and get more accurate answers during your requirement go through the following details:
Customer Service Number: (212) 903 3494
Alitalia Airlines email: customer.relationsNYC@alitalia.it
Alitalia Airlines Website: www.alitalia.com
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