To know more about Etihad Airways manage booking, we started with a briefing about the airline itself.
Etihad Airways with Arabic pronunciation of (شَرِكَة ٱلْاِتِّحَاد لِلطَّيْرَان) is the UAE flag carrier and after Emirates airlines are coming as a second-largest airline in the country. The Head office is located in Khalifa City, which started in Nov 2033. The airline has per week has 1000 flights with 120 cargo and passengers to Africa, Europe, Middle East, North America, Asia, and Australia. In Feb 2020 they announced having 120 Airbus and Boeing aircraft.
The airline also operated Etihad Cargo and Etihad Holiday. Etihad Airways in Oct 2015 is a founder of the airline alliance of Etihad Airways Partners.
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Etihad Airways Manage Booking
Etihad Airways manage booking is the platform to help you cancel your ticket, get the refund, or receive the Etihad credit to rebook your ticket, check your flight status by entering the date of travel, or entering your flight number for where you want to fly. You can also get your flight time table. In case of special assistance like pregnancy, medical assistance, and so on, you can request through Etihad Airways manage booking.
The manage booking also helps you if you want to have a seat on aisle, window, or extra legroom in economy class. Booking seats can be free which depends on the fly Tier.
The airline also provided an app for the passengers which is designed to download on Apple and Android products. It helps you to book a flight, do the check-in, watch movies while flying, or get the latest boxset.
The airline for ease and comfort of the customers provided the baggage calculator to check the baggage and cabin bag allowance. According to the airline policy, you can carry as much as a bag you want but it should not exceed the total allowance weight. There is a different baggage allowance if your traveling is from/of the Us or while traveling by any of the airline’s partner airlines.
You can buy for the extra baggage four hours prior to your flight. You can also enjoy a 30% discount while booking online. There are different ways to buy extra luggage like:
- During booking
- After booking
- By getting in touch with the airline
- Using Etihad Guest Miles
You need to pay USD $40 for each way to travel the middle east, between the middle east, between Beijing and Nagoya, and the Indian Subcontinent, if your items are larger than the maximum size requested by the airline. But for the rest of the flights, the extra-sized payment for each way flight is USD $60.
There are items that are exempt from oversized baggage fees like Scuba Diving equipment, Poles, Bikes, Skis, Ski boots, Golf bags, and Surfboards. The restriction size and weight for the baggage is the weight of 32 kg and a size of 300 cm.
Those who are Etihad Guest members can get the benefit of the well-earned Etihad Guest Miles for purchasing extra baggage. The extra bags free that you can take depends on the membership tier. 10 kg for Etihad Guest Silver members, 15 kg for Gold members, and 20kg for Platinium members.
Etihad Airways seat selection
In economy space, you can choose a seat among, window, aisle, or extra legroom seats. Also, you can bid and reserve up to 3 neighboring seats with the economy neighbor-free seats. There are different types of available seats which are specifying below:
Economy Standard. This is for passengers who travel on an Economy deal, classic fare, or saver. They get the benefit of seat selection from the time of their flight booking. The online check-in is also open for them to reserve their seat for free and an hour prior to the flight departure. Those who are the Etihad Guest member can save 20% on selected seats. They can reserve their seats by going through manage booking, also via check0in online or even at the airport.
Economy space. Those with the requirement of more space while flying like extra legroom or more space for relaxing. The airline provided such seats that are only available on Etihad airways and not by their partner airlines. The reservation time is up to an hour prior to the flight departure. Those who choose to sit near the emergency exit, have to meet the safety requirement, and you can only book if only you meet those certain requirements. Etihad Guest Platinum members can reserve the seat for free or can save %50 as an Etihad Guest Gold member.
Economy neighbor-free. On the roof of this option, the airline is letting the passengers get the triple space and comfort by asking up to 3 neighboring seats while flying. There is a time limit of six hours prior to departure that you can change or cancel the bid up.
Ways to reserve your seat
- While booking your ticket.
- Through manage my booking. After booking, you can reserve your seat quickly online.
- While check-in, you are able to do it online and reserve your seat.
- Contact the airline to book your seat.
Etihad Airways cancel/return policy
You can cancel the flight within 24 hours of your booking. And the refund will be credited to the same account that you have done your booking initially. You can continue to cancel or change your flight online. To do so, you are required to go to the homepage and open Manage My Booking tab. You can make changes up to 2 hours prior to your flight. Changes can be done in the form of booking the excess baggage, reserve or change seat, request special assistance, and many more changes.
Before proceeding with the cancellation of your ticket you need to know:
- The ticket should not be used and in refundable form
- A single credit has to be used for booking and tickets should be issued more than 5 days.
- Refunds and cancellation can’t be changed.
- According to the fare rules of the original ticket, refunds will be subjected.
- You may get charged with the extra fees.
- Refund will be processed automatically to the same car
- To receive the refunds to the card or bank statement you need to wait for between 14 to 30 working days.
Fees for cancellation/changing
The fees are different depending on the route and the fare of your booking. In case of having multiple fares the most restrictive fare rule will apply for you. In case of cancellation, the refund will be applied to the fare rules of the original ticket. You will get % additional fee if change and cancellation are within 96 hours to your departure. In the matter of the unfortunate event (death), you won’t be charged for change or refund the fee.
In case of difficulties to change or cancel your ticket, you can get in touch with the Etihad Contact Centre or the agent office near you. By getting in touch with the airline they will proceed to help you in difficulties related to the refund and cancellation, changing the multiple destinations and stopover bookings. Receive help to edit or correct the name on the ticket. Also, you get the help for a book with Etihad Chauffeur service, extra services, and special requests.
Those passengers who booked their tickets through the travel agents are required to change, cancel a booking by contacting those agencies or the third party web directly. For passengers with partially used tickets, it is recommended to call the contact center to request for a change of flight or even the services that they paid for.
Etihad Airways Important numbers (Customer Care)
To get in touch with Etihad Airways reservation and get more accurate answers during your requirement go through the following details:
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