When you are traveling to and from Chhatrapati Shivaji Maharaj International Airport, it is a good idea to know about the airport and the amenities it offers. Whether it’s your holiday or a business trip, having general information and tips, especially when traveling alone or with a companion, can actually save you from experiencing troubled moments.
Our airport guide gives you all the essential insights that you, as a traveler, can make use of while journeying across places in any part of the globe.
Brief Overview of Chhatrapati Shivaji Maharaj International Airport in Mumbai, India
Situated at a distance of about 8 km (5 miles) from downtown Mumbai (formerly Bombay) in the state of Maharashtra, India, lies the busiest airport called Chhatrapati Shivaji Maharaj International Airport. It is also called Mumbai International Airport by the locals.
The present name of the airport is in honor and memory of King Chhatrapati Shivaji of Maharashtra. Previously, the airport was called Sahar International Airport, then changed to Chhatrapati Shivaji International Airport.
IATA: BOM
Address:
Mumbai International Airport Ltd.
Chhatrapati Shivaji Maharaj International Airport,
Maharashtra, 400099
India
- Terminal 1
Santacruz East
Mumbai 400099
- Terminal 2
Sahar, Andheri East
Mumbai 400029
Airport Contact: +91 22 66851010
Website: https://www.csmia.aero
Operation Hours: Chhatrapati Shivaji Maharaj International Airport is open 24 hours. However, certain shops, food concessions, on-site accommodations, and public and private transport services may not offer services throughout the day and night. Also, services like airline check-in and baggage drop hours may vary with the flight schedule. Therefore, it is advised that you check with the airport.
About Airport’s Terminal
Chhatrapati Shivaji Maharaj International Airport has two passenger terminals, namely Terminal 1 and Terminal 2. Terminal 1 is the airport’s oldest terminal that handles all domestic flights and is located in Santacruz. Terminal 2, on the other hand, handles all international flights and a few domestic flights as well and is located in Sahar village. The two terminals share the same airside area.
Travelers can easily find various amenities, such as information desks, lounges, ATMs, conference rooms for business travelers, newsagents, courtesy telephones, restaurants, restrooms, facilities for handicapped passengers, retail shopping outlets, ticket counters, baggage claim, and locker facilities, gift shops, transportation, car park and more at the airport.
On-site and Off-site Parking Options
Chhatrapati Shivaji Maharaj International Airport offers convenient and affordable parking options to travelers. Parking options are available at Terminal 1 and Terminal 2 of the airport. One can choose from on-site parking options and off-site car parks that are located in the nearest proximity to the airport. These consist of short and long-term parking.
Free parking at the airport is only offered for a limited period.
Valet Parking:
A Valet Parking service may be available at the airport. You also receive complimentary services, such as window cleaning and interior vacuuming, and luggage assistance.
Airlines Operating From Chhatrapati Shivaji Maharaj International Airport
Chhatrapati Shivaji Maharaj International Airport serves many domestic, international, government, and cargo airlines. Airlines that operate short and long-distance flights to and from the airport’s Terminals include:
Aeroflot, Air Arabia, Air Canada, Air China, Air France, Air India, Air India Express, Air Mauritius, Air Seychelles, Air Tanzania, AirAsia India, Alliance Air, All Nippon Airways, Bangkok Airways, Bhutan Airlines, British Airways, Cathay Pacific, Delta Airlines, EgyptAir, El Al, Emirates, Ethiopian Airlines, Etihad Airways, flydubai, GoAir, Gulf Air, IndiGo,
Iran Air, Iraqi Airways, Jazeera Airways, Kenya Airways, KLM, Korean Air, Kuwait Airways, Lufthansa, Malaysia Airlines, Malindo Air, Nepal Airlines, Oman Air, Qatar Airways, RwandAir, Saudia, Singapore Airlines, SpiceJet, SriLankan Airlines, Star Air, Swiss International Air Lines, Thai Airways, Thai Lion Air, TruJet, Turkish Airlines, United Airlines, Uzbekistan Airways, Virgin Atlantic, Vistara and Yemenia.
Facilities and Services Available at Chhatrapati Shivaji Maharaj International Airport
Chhatrapati Shivaji Maharaj International Airport in Mumbai’s Sahar village offers various amenities to passengers to make their traveling experience worthwhile. The airport also offers a range of duty-free stores, food and beverage outlets, Wi-Fi and internet access, business services, and more.
Security Check-points
There are security checkpoints at the airport’s terminals. All passengers are required to pass through the security checkpoints.
Help Desk
When you are at the Chhatrapati Shivaji Maharaj International airport and need help, there are information desks to assist you. Here, you can inquire about your flight or find other facilities you may get easily at the airport. They are open 24 hours and can be found at the airside and landside of Terminals.
Wi-Fi and Mobile Charging Points
Wi-Fi internet access is available throughout the terminals at the airport, in case you want to connect your smartphone, tablet, or laptop to access the internet. Foreign tourists can obtain Wi-Fi vouchers that are available at information desks.
In addition to Wi-Fi internet access, mobile and laptop charging power outlets are also available at the airport, in case you need to charge your laptop and/or phone’s battery. Mobile charging power outlets can be found throughout the terminals.
Baggage Handling and Storage
Luggage Lockers:
Lockers and luggage storage facilities are available at the airport. Left Luggage provides paid locker facilities and luggage storage services at the airport for up to 90 days. Travelers can store their baggage in the Domestic Terminal and retrieve it from International Terminal or vice versa.
Fees may cost around Rs.180 ($2.39 USD) per bag under 7 kg and Rs. 250 ($3.32 USD) per bag over 7 kg for storing up to 6 hours with additional charges for oversized items (such as golf clubs, etc.). A delivery fee of Rs. 228 ($3.03 USD) for standard bags or Rs. 342 ($ USD4.55) for oversized bags applies to bags transferred between terminals. The facility is located in Terminal 1B, Arrival Hall exit ramp, and International Terminal, near the integrated exit of T2.
Luggage Wrapping:
TravelProtect offers luggage wrapping services at the airport for a fee of Rs. 450 ($5.98 USD) per item. Bags are wrapped in plastic to protect them from damage and theft. The facility is located on the landside of Terminal 2, Level 4, near Check-In counters B-Gate 2, F-Gate 4, J-Gate 5, and N-Gate 6.
Luggage Trolleys/Carts:
Trolleys are available at the airport for rent. These can be found in the airside and landside of both terminals.
Porter Services:
Porter’s services are not available at the airport.
There is a Baggage Claim facility available at the airport. Make sure to check with your respective airline as to what carry-on items (and their size) are allowed.
Lounge and Business Conference Rooms
At Chhatrapati Shivaji Maharaj International Airport, passengers can use public lounges, VIP lounges, and business conference rooms, which may be available for free or paid in order to access these facilities.
A few lounges and business conference rooms that are available at the airport are:
Oasis Lounge:
The lounge is located in the airside of Terminal 1, Domestic Departures, upper level. Access to the lounge is via membership programs only.
Travel Club:
The lounge is located on the airside of Terminal 1, Domestic Departures, 3rd Floor, opposite Gate 44. Access to the lounge is via membership programs.
Loyalty Lounge (Terminal 2, International):
The lounge is located on the airside of International Terminal 2B, Mezzanine Level, opposite Gate 14. It is open 24 hours. Access to the lounge is via membership programs.
Travel Club:
The lounge is located on the airside of Terminal 2, Level 3, opposite Gate 44. It is open 24 hours. Access to the lounge is permitted to passengers with Domestic transit and Domestic departure flights only and via pre-paid lounge passes or membership programs.
Aviserv Lounge:
The lounge is located landside, Level 2 (Arrivals Level), adjacent to Gate A. Facilities such as showers, sleeping pods (Rs. 750 or $9.97 USD per hour), and dry cleaning are also available. It is open 24 hours. Access to the lounge is via pre-paid lounge passes and membership programs.
Stores and Duty-Free Shopping
There are plenty of shops that can be easily found throughout the airport’s terminals and concourses. These shops sell a wide range of items, from children’s toys to fashion accessories for adults. You may also buy books, magazines, newspapers, etc., to help pass time during your stopover or flight delay.
Duty-Free stores are also available at the airport that sells all kinds of merchandise, including souvenirs. These are located in International Departures and Arrivals of Terminal 2.
Cafes, Bar, and Restaurants
Finding snack and beverage options should not be a problem as there are many local and popular nationwide food chains at Chhatrapati Shivaji Maharaj International Airport. These cafeterias and restaurants are located throughout the terminals and concourses, giving you the best options to eat and satisfy your pre-flight craving.
Food concessions are been operated throughout the airport with varying schedules. A wide variety of dining options are also available and can be found at both the landside and airside. These include The Beer Cafe (Terminal 2, landside, near Car Park).
Other Amenities Available at Chhatrapati Shivaji Maharaj International Airport
There are other amenities that are available to passengers at the airport. These include:
Prayer Rooms
There are inter-faith prayer rooms available at the airport. These are located in landside of Terminal 2, International Departures, Level 3 (connected via escalators at the far east and west ends of Level 4 Departures); airside of Terminal 2, International Departures, Level 4, near Gates 47 and 65; airside of Terminal 2, Domestic Departures, opposite Gates 43 and 86.
Children’s Play Area
The airport offers a play zone for children. The colorful jungle-themed indoor playground is suitable for children under 12 years. It is located in the airside of Terminal 2, Level 3, and Level 4. It is open 24 hours.
Baby Care Facilities
There are Child Care Rooms available at the airport. Parents and guardians traveling with infants and children can access these facilities that also provide changing tables. Additionally, strollers are also available for rent at the information desk. A photo ID proof is required, which is then returned upon the return of the stroller.
These are located on the landside of Terminal 1, before Security Check Area II; airside of Terminal 1, opposite Gate 28; landside of Terminal 2, check-in area behind Island P; airside of Terminal 2, just after security; airside of Terminal 2, Level-3 Retail area near Theobrama and airside of Terminal 2, near Gate 42.
Medical Services
There are Medical Inspection (MI) rooms available at the airport. Passengers in need of emergency medical care can avail of treatment. These rooms are located in Terminal 1, Ground Floor, opposite MI gate (staff gate); airside of Terminal 1, near Gate 25; airside of Terminal 2, near Gate 68; landside of Terminal 2, near Check-in island M, next to MIAL Facility Maintenance and airside of Terminal 2, near Gate 46.
Pharmacy
There are pharmacies available at the airport. The pharmacies are operated by Apollo Pharmacy located on the landside of the International Terminal, behind Check-In Island M, inside the medical room on Departure Level 4 and landside of Domestic Terminal 1B, Departures.
Spa Services
Heaven on Earth Express Spa and O2 Spa offers spa services at the airport. Heaven on Earth Express Spa is located on the airside of Terminal 1, Departures, in T1A, T1B, and T1C; airside of Terminal 2, International Departures. O2 Spa is located in the airside of Terminal 2, Domestic Departures.
Postal Services
There are postal services available at the airport. Passengers can drop off their last-minute postcards or letters for their family, relatives, and friends. The postal counters are located at Terminal 1, opposite Sahara Star Hotel and landside of Terminal 2, Arrivals exit (only letters and envelopes at this location).
ATM
ATMs are available at the airport. You can swipe your bank card and withdraw cash at the airport’s ATMs if you’re running low on cash or need to make cash payments at other services or stores. You can find ATMs located in Terminal 1, Departures and Arrivals areas and Terminal 2, International Departures, Level 4 and International Arrivals, Levels 1 and 2.
Currency Exchange
The currency used in Mumbai is the Indian Rupees (INR or Rs.). Currency exchange facilities are available at the airport. Their counters are located in the airside of Terminal 1, Arrivals; airside of Terminal 1, Gate 2; landside of Terminal 2, Level 2 (4 locations); landside of Terminal 2, Level 1, Level 2 (Domestic Transfers) and Departures, Level 4.
Banking Services
Banking facilities are not available at the airport.
Visitor’s Ticket
Persons that come to pick up their family, relatives, or friends from the exit gate of the International Terminal can wait comfortably inside the terminal’s Visitors area. However, a visitor’s ticket must be purchased. Visitor’s tickets can be purchased for Rs. 60 ($0.80 USD) at the counter located in Level 2 Arrivals, east side. Such tickets are valid for 4 hours from the moment of issuance.
Hotels On-site and Nearby Chhatrapati Shivaji Maharaj International Airport
Finding accommodations on-site or nearby Chhatrapati Shivaji Maharaj International Airport should not be a problem for travelers as there are several hotels and resorts out there. Whether you are traveling alone, with friends, family, or children, you will find convenient and affordable places for a comfortable stay during your visit to Mumbai city in the Indian state of Maharashtra.
A few hotels that are located on-site as well as near the airport are:
Niranta Airport Transit Hotel & Lounge:
The hotel is located inside Terminal 2, with entrances at both the airside and landside on Level 1 and airside on Level 2, International Departures. Guests are required to have a flight from Terminal 2. Facilities such as 24-hour dining, a full-service spa, and free Wi-Fi are also available. Rooms can be booked for 4, 7, and 24-hour blocks.
Sahara Star:
The hotel is located about 4 minutes from the airport, near the Domestic Terminal. Rooms are available for up to 6 hours from 9 am to 9 pm. There is a free round-trip airport shuttle service available.
The Orchid:
The hotel is located about 4 minutes from the airport, near the Domestic Terminal. There is a free round-trip airport shuttle service available.
Hotel Airport International:
The hotel is located about 4 minutes from the airport, near the Domestic Terminal. There is a round-trip airport shuttle service available to and from the Domestic Terminal. Two-way transfers may cost around Rs. 300 ($3.99 USD) to and from the International Terminal.
Ibis Mumbai Airport:
The hotel is located about 4 minutes from the airport. There is a free airport transfer service available upon request to and from the Domestic Terminal. Transfers may cost around Rs. 1,090 ($14.49 USD) to and from the International Terminal.
The Waterstones:
The hotel is located about 5 minutes from the airport, near the International Terminal. So on request, the hotel gives a transportation service from the airport.
Ground Transport Options To and From Chhatrapati Shivaji Maharaj International Airport
Getting to and from Chhatrapati Shivaji Maharaj International Airport should not be much of a hassle as you will find transport options. You can quickly find a convenient mode of transportation to meet your travel needs. There are several ground transportation options available to travelers that make visiting nearby places and other places of interest very convenient, quick, and affordable.
Many travelers often find shuttle services to be very favorable as it saves them plenty of time when getting to hotels and/or airports. Free shuttle buses provide travelers with easy connectivity. Also, there may be a few hotels in the city and adjoining areas that provide free or on-demand shuttle services to and from the airport.
Additionally, you may also book pre-arranged rides that offer services to and from the Chhatrapati Shivaji Maharaj International airport, which can also be scheduled as per your needs. You can usually find their kiosks or counters/stands located either at the terminal’s entrance or exit area. These may also contain information on the companies that are permitted to render such services at the airport.
Airport Shuttle Service
There is an inter-terminal shuttle transfer service available at the airport. Sedan vehicles may cost around Rs. 230 ($3.06 USD) to Rs. 245 ($3.26 USD). SUVs may cost around Rs. 750 ($9.97 USD). Bookings and inquiries can be made from Terminal 1, Inter-Terminal counter at Arrivals, next to Coffee & More, or to Terminal 2, Level 2 International Arrivals, beside the Prepaid Taxi counter, next to Makemytrip counter.
Hotel Shuttle Service
Few hotels in the city may offer free or paid shuttle services to their guests.
Bus Service
Public bus transportation services are available for the commute. It is both affordable and convenient and can get you to places in no time. BEST buses give service from the airport to other metropolitan areas of Mumbai, while MSRTC and private buses serve the outskirts of Mumbai and provide long-distance service.
Bus transport information is available at the Information Desks located in the Arrivals areas of each terminal. Bus 312 serves routes from the Domestic Terminal to Vile Parle (East) and Andheri (East) railway stations, Bus 321 serves routes from the International Terminal to Vile Parle (East) railway station and Bus 308 serves routes from the International Terminal to Andheri (East) railway station.
Train and Metro Services
Chhatrapati Shivaji Maharaj International Airport is connected by train and metro services. The Mumbai Suburban Railway Network consists of three different railway lines – the Western Line, Central Main Line, and Harbour Line that connects almost all parts of Mumbai city and the suburbs.
Vile Parle (East) is the closest train station to the Domestic Terminal and Andheri (East) is the nearest station to the International Terminal. These stations can be reached from the airport by bus, taxi, or auto-rickshaw.
Limousine Service
Limousines may not be available for hire at the airport.
Taxi Service
Prepaid and Metered Taxis both are available, if you need a ride to a hotel or want to go sightseeing. Prepaid Taxi counters are located in each terminal, exactly outside the Arrivals area. Metered Taxis are located outside the terminal.
Auto Rickshaw
Auto rickshaws are three-wheeled vehicles that run on fuel motors and are commonly used for hire in urban and suburban areas. Similar to taxis, most auto rickshaws are metered, however, fares can be negotiated.
Car Hire Service
You can hire a car at Chhatrapati Shivaji Maharaj International Airport if you are in the mood to cruise around places in the city. There are several companies that offer cars on hire/rent at the airport. The car hire/rental agencies or companies have their counters/stands located on-site.
The companies or agencies that offer car hire/rental services at the airport include Shree Sai Rent-A-Car and Akbar Travels.
App-Based Ride-Sharing Service
Aside from several transport options that are available to travelers from and to Chhatrapati Shivaji Maharaj International Airport, app-based ride-sharing services may be offered.
Conclusion
Mumbai is the capital city of Maharashtra. It is also popularly known as the financial or commercial capital of India.
Tourists from different parts of the country and across the globe visit the city and also explore its attractions, such as the Chhatrapati Shivaji Terminus (UNESCO World Heritage Site), Elephanta Cave Temples, Mount Mary’s Basilica, Kala Ghoda Fort, Jaya He Museum (inside the airport), Dr. Bhau Daji Lad Mumbai City Museum, Victorian and Art Deco Ensemble, Gateway to India, Bombay University, Haji Ali Dargah (shrine), Marine Drive, Juhu Beach, Colaba Causeway and more.
Traveling to and from Chhatrapati Shivaji Maharaj International Airport in the city of Mumbai in India will certainly give you a pleasant experience. And, if you plan on staying here for a while, you will find lots of attractions to enjoy your holidays.
