Coronavirus has done a major impact on the traveling industry, especially in the aviation sector. All the airline companies were closed for some time, but thankfully now the airlines are working back in new normal. AirAsia has also restarted its flying services with some changed policies. Most airlines are changing their policies such as reservation, check-in, cancellation & refund policy, etc.
Normally, people are not properly aware of the cancellation and refund policies, when they cancel flight tickets. They don’t know whether they will get a refund or not after the booking cancellation. Treknova, strongly suggests that you must have all the information about your booking, cancellation, and refund before canceling your airline ticket to get all your benefits.
In this article, we try to provide all the details about AirAsia Airlines’ cancellation and refund policy. Hope it will help you to solve your queries. If you still have any questions in your mind, you may contact us on +1-800-831-1547.
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Covid-19 Update AirAsia Airlines Cancellation:
The airline knows all the fluctuating situations that occur due to the Covid-19 outbreak. It has done a major impact on your travel, that’s why the airline offers various flexible options to the passengers, in case if your AirAsia flight is canceled by the airline:
- You have the option to convert your cancelled flight amount into a credit account. You can use that amount for booking the new reservation of another flight with the next 730 days, OR
- You are eligible to make a change in flight date to any date before November 30, 2021. For the flight reschedule, you don’t have to pay any additional charges.
According to the sections given here, you have the option to submit your request with AVA:
1. Your flight is canceled by the end of the airline.
2. You want to change your flight voluntarily.
Note:- If your flight ticket is booked by the travel agent (online travel agents also), you have to contact them directly. In case your ticket booking was made with Expedia, you can submit your request with AVA by following these steps:
- Flight is cancelled by the airline
- Tap on AVA Menu, and choose the “Covid flight changes” option.
- Then Choose “AirAsia cancelled my flight” option.
- Now select one, either “Move flight” or “Credit account“.
- Then, please proceed with the given command, you will be able to do as per your comfort.
- You want to change your flight
- Tap on AVA Menu, and choose the “Covid flight changes” option.
- Then Choose “I want to move my flight” option.
- Now select one, either “Move flight” or “Credit account“.
- Then, please proceed with the given command, you will be able to do as per your comfort.
Please remember:- You will get an e-mail and SMS at your registered e-mail address and contact details respectively. Please provide a valid e-mail address for more information, as options may differ from time to time.
AirAsia Airlines Cancellation Policy:
If the AirAsia flight cancellation is done by the end of the airline, then they offer you that
You may book a new flight ticket without bearing any extra charges. But you have to pay the fare difference if any. You are only able to book a new flight up to November 30, 2021. Please do check the dates are available or not that you want to book your new flight.
The airline allows you to make changes an unlimited number of times, without paying any extra charges subject to seat availability. Also, you don’t have to pay any flight cancellation charges.
The passenger will receive an email or SMS with detailed information of available options after a flight cancellation.
On the other side, if you do not want to travel and won’t book a new flight ticket. The airline provides you the option of a refund. You may request a refund by using the AVA menu.
How do I change my name on AirAsia ticket?
The airline does not allow you to change your name to another person, once ticket booking has been done. That’s why the airline recommends you verify all your details before booking your airline reservation. But you can make a correction in your name. To correct in name, you would have to chat with AVA.
Name Correction
Sometimes it happens, that you may write the wrong spelling or write your name in the wrong manner. For such cases, the airline allows you to correct your name for the following cases:
- You can correct your name spelling, if there is an error.
- You can add or remove an English name for Chinese passengers.
- You are allow to change the gender.
- You can swap your name and surname too.
How to change flight date?
You are eligible to make a change the flight date to any date before November 30, 2021. For this, you don’t have to pay any additional charges.
In order to change the flight date, you have to chat with AVA. Please ensure the following tips to submit your request with AVA:
- Your provided email address must be match with the email that you used at the time of booking.
- Your first and last name would be in correct manner as per the airline guidlines.
- The flight date should be available on the date you want to change your flight.
- You have reply AVA with single answer at a time and exactly follow the AVA instruction.
How to cancel AirAsia flight ticket and get refund?
Now we think that you have got all the detailed information about the AirAsia Airlines cancellation policy. Let us describe the steps regarding online ticket cancellation. For that, you don’t need to pay any cancellation fee.
Please follow the steps given below to cancel your airline ticket manually without any complications.
Steps for AirAsia flight ticket cancellation:-
- Step 1:- First, you need to visit the official website of the “AirAsia Airlines“.
- Step 2:- You will land on the home page of the website and see the option naming “Manage“, please tap on it.
- Step 3:- After click on manage, you will be on the form page. Please fill that form by providing “Booking reference number” and “Last name“.
- Step 4:- After filling in the form, please tap on “Get itinerary“.
- Step 5:- Now on the next page, you may choose your preferable option like “Cancel” or “Change“.
- Step 6:- Now you have to proceed with the given command and cancel or change your flight ticket.
- Step 7:- After all of that, you will receive an e-mail on your registered e-mail address.
AirAsia Refund Policy:
Your airline reservation will be confirmed after making the full payment and after the airline issued you a booking number. After the seat confirmation, you will eligible to get a refund for your canceled flight.
The airline offers you to get a refund of airport tax. But, it is only possible when you did not board the flight. You are eligible to submit a refund request for the amount you paid on airport tax. The request must be submitted within 6 months after the flight departure date. You can get your refund either to your credit voucher or to the original form of payment.
If you choose to get your ticket refund in a credit voucher, the airline will refund you a full paid amount as airport tax. On the other side, if you choose to get your refund in your original form of payment, you will get your refund amount after deducting the refund fees (per passenger per segment). The airline does not allow any flight refundable ticket policy.
If you have purchased any other service with the reservation, the airline will not refund you for that.
You may get these considerations too:
- You will get the refund in your credit voucher only, for the domestic flight within Indonesia, Japan, and Malaysia.
- The airline will not offer any refund for the flights departing from Myanmar.
- You must follow the criteria for the refund ticket:
- Your request must be submitted within 6 months after the date of flight departed.
- You did not board the flight.
- Your refund will be exempted for:
- All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights.
- All flights departing from Thailand.
- All flights departing from Hong Kong, China.
Important Note:- You are eligible to request for International Passenger Service Charge Refund if your flight did not board from Manila, Philippines. Your request must be submitted within 1 year from the ticket booking date. You will not have to bear any refund charges.
Not only this if you are feeling any such query related to AirAsia Airlines, flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547
Disclaimer: We are not associated with any of the official airlines & not pretend any rights to it. All the logos, trademarks & copyright material belongs to their respective owners. All we have ensured the greatest possible care regarding the reliability & completeness of the information provided. However, Treknova.com doesn’t claim or guarantee their 100% accuracy. If you detect any omissions, errors, or changes that need to be done, please contact us.
