If you are in any trouble and want to contact the official customer support team of AeroMexico Airlines, then you are in right place. We will try to provide you with important toll-free numbers, contacts forms links, and other useful links using which you can get in touch with their customer service team. Also, you can contact our travel experts at +1-800-831-1547.
As the name only says that this particular airline was founded in the state of Mexico in 1934 and is known as the largest airline in Mexico. Around 600 scheduled flights have been flying every day. Covering more than 40 destinations of Mexico, Aeromexico has fulfilled the target of reaching every corner of Mexico and its49 neighboring states and international countries too.
From the most possible availabilities that airlines can give to their customers, they have arranged almost everything online. From booking to check-in to checking live flight status, you will also get baggage and seat allotment information. Not only this their customers also get meals and luxurious seats on-board the flight.
Aeromexico’s Club Premier is a program for a frequent flyer of Aeromexico. By applying for Aeromexico’s Club Premier you will avail yourself of many interesting and appealing deals and offers just for you by the airlines. By earning more and more miles, you will face up with different facilities which will be provided by the airlines.
Apart from these, all their customer helpline number is always there for your help and even if you report them by mail you will get a response with the best advice and solution to your questions or queries.
Phone Number To Reach AeroMexico Airlines Customer Service Team
Official Site
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
https://aeromexico.com/en-us
Customer Service: +52-55-91324000
Toll-Free: (800) 237-6639
Fax: +52-55-91324979
Email Contacts
AeroMexico Airlines Social Media Contacts
- YouTube
- Facebook Messenger Chatbot
Important Links
- Live Chat
- Airlines Reservations
- Customer Service Form
- Special Accommodation Request Form
- Baggage Policy
- Best Deals & Discount
- Cancellation & Fees
- Special services
- Refund
AeroMexico Airlines Contact Number with countries
| COUNTRY | CONTACT NUMBER |
|---|---|
| US and Canada | 1-800-237-6639 |
| Mexico | (55) 5133 4000 |
| Other cities in Mexico | 0155 5133 4000 |
| Argentina | 0800 888 2276 |
| Belize | 00 1800 0162143 |
| Brazil | 0800 891 7512 |
| Chile | 800 392 674 |
| China | 86 21 6466 8099 |
| Colombia | 01 800 952 0533 |
| Costa Rica | 0 800 052 1447 |
| Ecuador | 1 800 000 227 |
| El Salvador | 800 61 05 |
| France | 0800 916 754 |
| Guatemala | 1 800 835 0269 |
| Honduras | 800 2791 9025 |
| Japan | (81) 3 5293 5945 |
| Nicaragua | 001 800 2260294 |
| Netherlands | 0800 0224008 |
| Panama | 800 052 1373 |
| Peru | 0 800 767 50 |
| Rep. Dominicana | 1 888 7600 141 |
| Rep. of Ireland | 1800 855 474 |
| Spain | 900 995 282 |
| South Korea | 82 2 754 6336 |
| United Kingdom | 0800 9775 533 |
| Venezuela | 800 162 7351 |
Executive Contacts
Secondary Contact
Edouard Piquet
Senior Vice President, Customer Experience
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
epiquet@aeromexico.com
Andrés Castañeda Ochoa
Chief Digital and Customer Experience Officer
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
ACOchoa@aeromexico.com
Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
aclabastida@aeromexico.com
Flight Schedule Changes in COVID 19
AeroMexico Airlines are running to take you to your destination.
Due to the contemporary COVID-19 outbreak, AeroMexico Airlines have got had many changes in AeroMexico Airlines flight schedules. AeroMexico Airlines continue operating to bring you greater options so that you could make quality choice for yourself and your cherished ones.
Please make certain to check AeroMexico Airlines’ new schedule, maintain up to date with the routes that AeroMexico Airlines are restarting, and AeroMexico Airlines’ frequency increases.
Changes in Domestic Operations till June 30 due to COVID-19
June 25, 2020 Update.
Departing from Mexico City
- Aguascalientes, Leon, Queretaro, and San Luis Potosi – Operating 7 frequencies per week.
- Durango, Los Mochis, and Minatitlan – Operating 5 frequencies according to week.
- Campeche – Operating four frequencies per week.
- Ciudad Obregon, Tampico, and Veracruz – Operating 4 frequencies in line with week. Increase to 5 frequencies consistent with the week from June 22.
- Cancun – Operating 23 frequencies in keeping with the week. Increases to 31 frequencies in keeping with the week from June 22.
- Chihuahua – Operating eleven frequencies in line with week. Increases to twelve frequencies in keeping with the week from June 22.
- Ciudad del Carmen and Culiacan – Operating 7 frequencies per week. Increases to 14 frequencies in line with the week from June 22.
- Ciudad Juarez – Operating 10 frequencies per week.
- Guadalajara – Operating 23 frequencies according to week.
- Hermosillo – Operating 12 frequencies consistent with week.
- La Paz – Operating 3 frequencies in step with week. Increases to 4 frequencies in keeping with the week from June 22.
- Los Cabos – Operating 5 frequencies in step with week. Increases to 7 frequencies in keeping with the week from June 22.
- Matamoros and Nuevo Laredo – Operating three frequencies in line with week.
- Mazatlan – Operating 7 frequencies per week.
- Merida – Operating 16 frequencies according to week. Increases to 18 frequencies in step with week from June 22.
- Mexicali – Operating 6 frequencies per week. Increases to 14 frequencies in keeping with the week from June 22.
- Monterrey – Operating 22 frequencies consistent with week. Increases to 24 frequencies according to a week from June 22.
- Puerto Vallarta- Operating 4 frequencies in line with week. Increases to 12 frequencies in line with the week from June 22.
- Reynosa and Oaxaca – Operating 6 frequencies per week. Increases to 7 frequencies per week from June 22.
- Tapachula – Operating 10 frequencies per week. Increases to eleven frequencies in step with week from June 22.
- Tijuana – Operating 23 frequencies in keeping with the week. Increases to 33 frequencies per week from June 22.
- Torreon – Operating 7 weekly frequencies according to week.
- Tuxtla Gutierrez – Operating 11 frequencies in keeping with week.
- Villahermosa – Operating 12 weekly frequencies in line with the week.
- Acapulco, Chetumal, Ixtapa, Morelia, Huatulco, Manzanillo, and Zacatecas – Suspended.
Departing from Monterrey
- Guadalajara – Operating 6 weekly frequencies per week.
- Mexico City – Operating 22 frequencies in keeping with the week. Increases to 24 frequencies in line with the week from June 22.
- Cancun, Chihuahua, Hermosillo, Leon, Puebla, Queretaro, and San Luis Potosi – Suspended.
Departing from Guadalajara
- Mexico City – Operating 23 frequencies per week.
- Monterrey* – Operating 6 weekly frequencies according to week.
- Tijuana – Operating 13 frequencies in line with week. Increase to sixteen frequencies in keeping with the week from June 22.
Changes in International Operations because of COVID-19
June 25, 2020 Update.
ASIA
- Seoul (ICN) – Operating 1 frequency consistent with the week during June. Increases to two frequencies according to week on July 1.
- Tokyo (NRT) – Suspended until June 30. Operations will resume on July 1 with 2 frequencies in line with the week.
CANADA
- Vancouver (YVR) – Operating 3 frequencies according to week.
- Montreal (YUL) – Operating 1 frequency per week. Increases to two frequencies in step within a week on June 22.
- Toronto (YYZ) – Operating 1 frequency in keeping with week. Increases to two frequencies in step within a week on June 22.
CARIBBEAN
- Havana (HAV) – Suspended until July 31. Operations will resume on August 1.
- AeroMexico Airlines is Suspended until July 31. Operations will resume on August 1.
CENTRAL AMERICA
- Guatemala (GUA) – Suspended till August 15. Operations will resume on August 16.
- Managua (MGA), San Salvador (SAL), and San Pedro Sula (SAP) – Suspended till July 31. Operations will resume on August 1.
- San Jose (SJO) – Suspended till June 30. Operations will resume on July 1 with 3 frequencies consistent with the week.
- AeroMexico Airlines Cancelled. No resumption.
EUROPE
- Amsterdam (AMS) and Paris (CDG) – Operating 1 frequency in step with week. Increases to three frequencies in keeping with a week on July 1.
- Barcelona (BCN) – Suspended until June 30. Operations will resume on July 1 with 3 frequencies according to week.
- Madrid (MAD) – Operating 3 frequencies per week. Increases to 7 frequencies according to week on July 1.
- London (LHR) – Suspended till July 31. Operations will resume on August 1.
SOUTH AMERICA
- Lima (LIM), Quito (UIO), and Santiago de Chile (SCL) – Suspended until July 31. Operations will resume on August 1.
- Sao Paulo (GRU) – Suspended till July 5. Operations will resume on July 6 with 2 frequencies in keeping with the week.
- Bogota (BOG), Buenos Aires (EZE), and Medellin (MDE) – Suspended till August 31. Operations will resume on September 1.
UNITED STATES
Departing to/from Mexico City
- Austin (AUS) – Suspended till June 30. Operations will resume on July 1 with three frequencies in keeping with the week.
- Houston (IAH) – Operating 4 frequencies per week. Increases to five frequencies according to week on June 22. Increases to 6 frequencies in keeping with a week on July 1.
- New York (JFK) – Operating 4 frequencies according to week. Increases to 6 frequencies in line with a week on June 22. Increases to 14 frequencies in step within a week on July 1.
- Los Angeles (LAX) – Operating five frequencies according to week. Increases to 7 frequencies per week on June 22. Increases to fourteen frequencies in line with a week on July 1
- Chicago (ORD) – Operating 4 frequencies in keeping with week. Increases to five frequencies per week on July 1.
- Miami (MIA) – Operating 3 frequencies per week. Increases to four frequencies consistent with a week on July 1.
- San Antonio (SAT) – Operating three frequencies according to week. Increases to four frequencies in keeping with a week on July 1. Increases to 6 frequencies in line with a week on July 6.
- Orlando (MCO) – Operating 2 frequencies according to week. Increases to four frequencies in step within a week on July 1.
- Dallas/Ft Worth (DFW), Denver (DEN), Las Vegas (LAS), and San Francisco (SFO) – Suspended till July 31. Operations will resume on August 1.
- Seattle (SEA) – Suspended until September 30. Operations will resume on October 1.
Departing to/from Monterrey
- Detroit (DTW), New York (JFK), Las Vegas (LAS), and Los Angeles (LAX) – Suspended until July 31. Operations will resume on August 1.
Departing to/from Guadalajara
- Los Angeles (LAX) – Operating 2 frequencies in step with week. Increases to 6 frequencies in keeping with a week on June 22. Increases to 7 frequencies consistent with a week on July 1
- San Francisco (SFO) – Suspended till July 31. Operations will resume on August 1.
- Chicago (ORD), Fresno (FAT), and Sacramento (SMF) – Operations will resume on July 1 with 7 frequencies according to week
- Salt Lake City (SLC) – Suspended until July 31. Operations will resume on August 1.
Departing to/from Leon
- Detroit (DTW) – Suspended until July 31. Operations will resume on August 1.
Departing to/from Queretaro
- Detroit (DTW) – Suspended until July 31. Operations will resume on August 1.
Still, not able to contact the officials or fix your problems? Dial our toll-free number +1-800-831-1547, our support team is always there to help you.
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