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How Do I E-mail United Airlines Customer Service?

United Airlines’ customer service provides 24-hour help to its customers (passengers) for its products and services. Their assistance is rendered through several means, such as phone, e-mail, web forms and of course, social media platforms, like Twitter and Facebook.

Thus, due to the availability of numerous contact options at your disposal, getting help any time of the day is now within your reach. Here You will Learn to E-mail United Airlines Customer Service.

In this guide, we are going to take a look at how to send your queries or feedback via e-mail to United Airlines customer service.

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Scope of Assistance over E-mail

Similar to making a phone call to United Airlines’ customer service for whatever queries you may have, whether it is about your flight reservation, flight status, baggage, Mileage Plus reward, ground transportation, accommodation etc., you can also do the same via e-mail.

Usually, e-mails come very handy, for example, when you need to reset your password or you are updating your details on United’s website. In short, the scope of rendering assistance through the use of e-mail is quite seamless.

For instance, we have listed a few such categories of services for which you can easily seek assistance from United Airlines’ customer service via e-mail.

(i) View or Change Reservations: This includes getting information about seats, receipts, cars, hotels, etc.

(ii) Flight Check-in: This includes getting information with regard to flight check-in.

(iii) MileagePlus: This includes getting help with United’s MileagePlus award program as well as resetting your MileagePlus password or PIN.

(iv) United Account: This includes getting help with your United account issues, such as updating your information with regard to your billing address, e-mail settings and even resetting forgotten password,

(v) E-mail Settings: This includes getting help with updating your e-mail address, subscriptions and more.

As you can see from the examples mentioned above, their support via e-mail is almost endless. No matter what products or services you have purchased from United, there is always help around the corner, especially when you need one.

However, there are even more in addition to the ones cited above, for which you can contact United’s customer service representatives by sending then e-mails and stating your issues or may be, you just want to share your feedback with them.

In the following section, we will provide you the e-mail address of United Airlines’ customer service and also include a few steps that contains simple instructions on how to send an e-mail to United’s customer service.

How to E-mail United Airlines Customer Service

To contact United Airlines customer service via e-mail, you will need their support e-mail address. In the steps given below, we have provided a simple way to write an e-mail to the airline’s customer service department, along with their e-mail address.


1. Using your desktop computer, laptop, tablet or even a smartphone device that is connected to the internet (LAN/Ethernet, Wi-Fi, Hotspot etc.), open a web browser or an e-mail client software application.

2. If you are using a web browser, you will need to first, sign in to your e-mail account. On the other hand, if you are using an e-mail client, such as Thunderbird, Outlook, Apple Mail mobile app, Gmail mobile app etc., open the application. If you are asked to enter your log in credentials, please do so.

3. After having successfully signed in to your e-mail account, you can now start composing your message that you want to send to United Airlines customer service. Also, mention the reason of your e-mail in brief in the Subject field.

Note: You can write about your concerns with the airline service, or you may also send your feedback or grievance, if you are not happy with their products or services. It is advised to write your message in a concise manner, which can be easily understood by the recipient.

4. When you have finished composing your e-mail message, in the To field of the message box, enter the e-mail address of United Airlines customer service, which is

5. If you want to review your e-mail message, you can do so. If you are ready to send the mail, click the Send button on the message box. Your e-mail will be delivered to United Airlines customer service immediately.

Note: The customer service at United Airlines may take from a few hours to even a few days to respond to your e-mail. So, you will need to check your e-mail regularly.

The steps given above are very simple to help you contact customer service at United Airlines through e-mail.


E-mail is, perhaps, a very convenient method of communication. All you need is an electronic device that connects to the internet and supports web browsers and e-mail software applications. So, no matter where you are, you can quickly send an e-mail to United Airlines customer service and have your concerns taken care of within minutes.

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