Airlines not just in the United States, but in other countries as well, strive to ensure their passengers are given the best experience during their trip and also when seeking assistance from their customer service.
This blog post will guide you through the best ways to reach customer service at the most popular airlines. The Best Way To Reach Customer Service.
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How to Reach Customer Service of Major Airlines through Different Ways/ The Best Way To Reach Customer Service
It is no doubt that you can easily reach through to your airline’s customer service in a number of ways:
- Phone
- SMS
- Social Media (Facebook, Twitter)
- Web Forms
When you call the customer service of the airline you have your reservation booked, there is a high probability that you will be guided through their IVR system, before you are finally connected to a real, live person at the customer service. The Best Way To Reach Customer Service. However, also keep in mind that there may be little to longer waiting time, if the representatives are having a busy day or night answering calls of customers. On the other hand, as far as communication over SMS is concerned, it is likely that not every passenger airliner has support for text messages from mobile phones.
Alternatively, when you contact your airline’s customer service online, i.e. via social media or their web forms, you usually don’t have to wait too long. The Best Way To Reach Customer Service. The communication happens immediately, unlike in the case of making direct phone calls, where you end up in a queue for several minutes.
Now, given below are popular airlines in the United States with their phone numbers and social media links that are the best ways you can reach their customer service for assistance.
Alaska Airlines
SMS Number: Text ALASKA to 82008
Customer Service Phone Number: +1 800 252 7522
Facebook Page: https://www.facebook.com/alaskaairlines
Twitter Handle: @AlaskaAir at https://twitter.com/alaskaair
When calling their customer service on the phone number given above, speak “existing reservation” to the automated system, if you query is with regard to reservation, else speak the options that are offered to you.
You can also send a text message ALASKA to 82008 from your mobile phone and an agent can help you over messaging.
Allegiant Air
Customer Service Phone Number: +1 702 505 8888
Facebook Page: https://www.facebook.com/Allegiant
Twitter Handle: @Allegiant at https://twitter.com/allegiant
When calling customer service at Allegiant Air on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. The Best Way To Reach Customer Service.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
American Airlines
Customer Service Phone Number: +1 800 433 7300
Facebook Page: https://www.facebook.com/AmericanAirlines
Twitter Handle: @AmericanAir at https://twitter.com/americanair
When calling their customer service on the phone number given above, speak your AAdvantage number slowly and clearly to start the call. After being greeted by name, say “reservation”, for instance, then “existing reservation” and again speak “travel changes.” Then, say “I don’t have it” when prompted for a confirmation number, if you don’t yet have a reservation.
You will then be asked if all flights are in the U.S. and then you are transferred to a support representative. American is great about giving you an idea of how long your hold time is when it asks if you would like to be called back. The Best Way To Reach Customer Service. However, if it is still going to be a long hold, enter your phone number and an agent will give you a callback, usually right in the estimated window.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need. The Best Way To Reach Customer Service.
Delta Airlines
Customer Service Phone Number: +1 800 455 2720
Facebook Page: https://www.facebook.com/delta
Twitter Handle: @Delta at https://twitter.com/delta
When calling their customer service on the phone number given above, speak “existing reservation”, for example, and then enter your SkyMiles number. If you do not have a reservation, say “I don’t have it” and you will be transferred to a live person. The Best Way To Reach Customer Service. Like with American, you will then be given the option to receive a call back instead of waiting on hold for quite long.
Alternatively, you can also download their Delta App on your smartphone. Then, scroll down to the page where you see their “Contact Us” option under the “More” option on the bottom right corner of the app, you have the ability to message Delta for a quick text message communication option.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Frontier Airlines
Customer Service Phone Number: +1 800 801 401 9000
Facebook Page: https://www.facebook.com/flyfrontier
Twitter Handle: @FlyFrontier at https://twitter.com/flyfrontier
When calling customer service at Frontier Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. The Best Way To Reach Customer Service.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Hawaiian Airlines
Customer Service Phone Number: +1 800 367 5320
Facebook Page: https://www.facebook.com/HawaiianAirlines
Twitter Handle: @HawaiianAir at https://twitter.com/hawaiianair
When calling customer service at Hawaiian Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
JetBlue Airways
Customer Service Phone Number: +1 800 538 2583
Facebook Page: https://www.facebook.com/JetBlue
Twitter Handle: @JetBlue at https://twitter.com/jetblue
When calling customer service at JetBlue Airways on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. For example, select option two for reservations and two again to signal an existing reservation. You will then be put in a queue and given an estimated wait time. If that wait time is too long, try again or have an agent call you back.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Southwest Airlines
Customer Service Phone Number: +1 800 535 1305
Facebook Page: https://www.facebook.com/SouthwestAir
Twitter Handle: @SouthwestAir at https://twitter.com/southwestair
When calling customer service at Southwest Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. For example, unlike other airlines, you do not necessarily have to call the Rapid Rewards customer service number. Instead, call the reservations number that is mentioned above, then select option three followed by option one or two for domestic or international travel. You will be transferred to a live person or you may be given an estimated hold time, if there is a long queue.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Spirit Airlines
Customer Service Phone Number: +1 855 728 3555
Facebook Page: https://www.facebook.com/SpiritAirlines
Twitter Handle: @SpiritAirlines at https://twitter.com/spiritairlines
When calling customer service at Spirit Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. For example, select option three for changes to an existing reservation. You will then be provided a unique option to start texting Spirit, in case you do not wish to wait on hold for long. You can select option one after selecting option three in the first step and you will get a text to start texting to resolve your issue. That said, in unusual situations such as hurricanes or other widespread events, Spirit has been known to tweet out additional numbers that are sometimes 1-800 numbers.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Sun Country Airlines
Customer Service Phone Number: +1 800 359 6786
Facebook Page: https://www.facebook.com/suncountryair
Twitter Handle: @SunCountryAir at https://twitter.com/suncountryair
When calling customer service at Sun Country Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
United Airlines
Customer Service Phone Number: +1 800 490 2021
Facebook Page: https://www.facebook.com/United
Twitter Handle: @United at https://twitter.com/united
When calling customer service at United Airlines on the phone number given above, choose the required option from the automated voice system, upon which you will be connected to a live representative. For example, speak “reservations” and then “existing” for help with an existing reservation, followed by speaking your MileagePlus number. If you do not have an existing reservation, then say “continue” to skip looking up a confirmation number.
However, if you have one, then simply speak your six-character PNR number. If you do not have a reservation, you will be prompted on how you would like to look up your reservation. You can say “agent” twice and then you will be asked whether your flight is within the U.S. You can answer Yes or No, depending on your itinerary and eventually, you will reach an agent shortly thereafter.
Links to their Facebook and Twitter pages are also provided above, which you can use to chat with their customer service representatives for any assistance you need.
Conclusion
The major airlines must react quickly to their customers’ queries, feedbacks and complaints. And since, there is more than one way to contact the representatives for assistance thus, reaching out online than via phone to your airline’s customer service can yield fast results.
