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What You Need To Know About the Terms and Conditions of Frontier Airlines

In this guide, we are going to take a look at a few important terms and conditions that are laid down by Frontier Airlines.

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What are Terms and Conditions?

Generally speaking, a company or organisation, whether small, medium or even a large-scale entity, must prepare and publish terms and conditions for its business. This so-called “terms and conditions” is, in fact, a sort of legal obligation that binds both the business entity and its clients or customers.

Frontier Airlines too, has its own share of terms and conditions, also referred to as rules and restrictions that illustrate the working of the company and also the legalities that are laid upon its customers. We shall learn more about this in the following section.

Know All About Frontier Airlines’ Terms and Conditions

Given below are excerpts of important terms and conditions of Frontier Airlines that you should take note of.

Check-in Requirements

Passengers and their baggage must be checked in at least 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights. Government-issued photo identification is required for all passengers. Passengers travelling across any international boundary are responsible for obtaining all necessary travel documents and for complying with all government immigration and custom requirements. Passengers may be denied boarding if travel documents are not in order. Passengers must be at the gate 20 minutes prior to departure for boarding or reservations are subject to cancellation.

Baggage Information Requirements and Restrictions

Carry-on bags can be no larger than 24″H, 16″W, 10″D (including handles, wheels and straps) and no heavier than 35 pounds. Carry-on bags must fit in the overhead bin. Carry-on bag prices vary based on when you purchase and are non-refundable.

Checked bags must be within 62 linear inches (that’s length + width + depth) and no heavier than 50 pounds. Baggage that goes over these limits will be charged an additional $75 for exceeding weight and an additional $75 for exceeding linear inch limits. Bags are not accepted if they are over 100 lbs and/or over 110 linear inches. FRONTIER Miles Award Redemption Tickets have the same baggage allowance.

Passengers who purchased THE WORKS always receive a free checked bag. Checked bag charges vary based on when you purchase and fees are non-refundable.

FRONTIER Miles Elite members and passengers who purchased THE WORKS always receive a free carry-on bag in addition to their personal item. If you arrive at the gate with a carry-on bag that exceeds the allowable dimensions, you will have an additional charge to gate check the bag.

Coats, diaper bags when travelling with an infant, canes, crutches, Portable Oxygen Concentrators, respiratory devices or any other assistive devices, and foot rugs for use during prayer are all free to carry on in addition to your one personal item.

Frontier welcomes U.S. military passengers onboard and extends the following baggage waivers when presenting a Common Access Card (CAC) with a uniformed services affiliation at check-in:

  • One free personal item
  • One free carry-on bag
  • Two free checked bags

These baggage waivers apply to the individual with active duty status and does not extend to family members or travelling companions. All baggage accepted from U.S. military passengers must comply with baggage acceptance policies regarding size and weight limits. Oversize and overweight baggage fees are waived for the first two free checked bags.

U.S. military passengers are defined as active duty armed forces, reserves and national guard.

Prohibited items include weapons (or anything that could be used as a weapon or to inflict bodily harm), explosives or incendiaries. Review a list provided by the TSA of permitted and prohibited items which may be included in carry-on baggage including the 3-1-1 Liquids Rule.

Flight and Ticket Cancellation

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. You can request a refund on your Manage My Booking page through logging into My Trip or through Frontier Reservations at +1 (801) 401-9000.

Tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show will result in a credit of the fare, fees, and taxes attributable to the no-show portion of the itinerary, and the application of a service charge in an amount equal to the credited amount.

Overbooking Flights

When a seat cannot be provided due to an inadequate number of seats for the number of passengers holding confirmed reservations (overbooking), no one will be denied a seat until airport personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing.

If there are not enough volunteers, passengers will be denied boarding in accordance with a particular boarding priority. With few exceptions, including failure to comply with the carrier’s check-in deadline, which is available upon request from the air carrier, persons denied boarding involuntarily are entitled to compensation governed by Federal Regulation 14 CFR 250.5. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.

Form of Payment

Frontier only accepts credit or debit cards as a form of payment for tickets and fees. Cash, personal checks, cashier’s checks, traveler’s checks, and money orders are not accepted.

Membership/Program Registration

(a) Customers are offered a loyalty program called FRONTIER Miles. Membership in this loyalty program is open to any individual person paying an adult fare, in any country that has not prohibited participation in frequent flyer programs. Other entities or parties, including but not limited to, corporations, animals, travel agencies, etc. are not eligible to enroll as members or earn miles or receive any benefits in connection with the Program. Also, as per the Children’s Online Privacy Protection Rule (COPPA), children aged 13 years or younger will require parental consent to participate in the FRONTIER Miles program. Additionally, parental permission may be revoked at any time requiring no new information be collected on that child without further parental consent.

(b) Members are allowed only one FRONTIER Miles account per individual. However, if a single member holds two accounts, then one account will be closed and eligible Miles will be transferred to the remaining active account. Some bonus Miles are not eligible to transfer, including but not limited to enrolment bonuses (if such a bonus exists) or duplicate transactions.

(c) FRONTIER Miles accounts are non-transferable.

(d) In order to register and enrol in FRONTIER Miles program, each member must provide his or her first name, last name, gender, date of birth, address, telephone number and a valid and individual e-mail address. Members, including minors, are required to provide unique e-mail address for login purposes, which should also not be shared. Requests for name changes may require supporting legal documentation (marriage, divorce decree or legal name change documentation). Each member is responsible for reporting any changes to address, phone number, e-mail address or legal name.

(e) Frontier may issue electronic statements for FRONTIER Miles accounts monthly. Each member is responsible for their account information, including, but not limited to, accumulated Miles, redeemed Miles, scheduled expirations and the Program Rules. Account information can be found on the Profile Page, by signing in to FRONTIER Miles.

(f) When you enrol in FRONTIER Miles program, you expressly authorise Frontier the use of any stored contact information for marketing and communication purposes.

Redemption of FRONTIER Miles for Frontier Airlines Award Travel

(a) You may redeem FRONTIER Miles for the base fare of a Frontier operated and marketed flight (“Award Flight”). Frontier may also offer opportunities to redeem Miles for other products or services, which will be in its sole discretion. Miles may not be redeemed for any product or service except as expressly permitted by Frontier.

(i) Reservations for Award tickets on Frontier Airlines may only be made directly with Frontier, either on their official website https://www.flyfrontier.com or by contacting their Reservation Center on the toll free phone number +1 (801) 401-9000. However, there is no booking charge if done online, but a Reservation Service charge will apply to all Award tickets that are booked through their Reservations Center.

(ii) Award tickets must be booked approximately eight (8) months in advance or as the flight schedule permits.

(iii) Award Flights are subject to taxes and fees starting at $5.60.

(iv) Upon confirming an Award travel booking, the appropriate Miles will automatically be deducted from the member’s account and/or Family Pool.

(v) Any changes to Award tickets must be made by Frontier by contacting their customer service centre on the toll free number +1 (801) 401-9000.

(vi) Award tickets may only be issued by Frontier. Program Partners and/or travel agents are not authorised to issue Award tickets.

(vii) Award tickets are only issued for published routings and destinations offered by Frontier. However, not all routes may be available for Award tickets.

(viii) All Award tickets must have confirmed reservations on all legs/segments. No open tickets are issued.

(ix) All Award tickets are subject to availability. Seats may not be available for Award tickets on all flights on all days. Seat availability depends on the flight, the date of travel, the expected demand, season, destination and other factors.

(x) Where applicable and permitted by law, any taxes, fees and governmental or airline surcharges (such as fuel) remain the responsibility of the member and must be paid with a credit card at the time of reservation.

(xi) Award tickets will be issued in the form of an electronic ticket (e-ticket).

(xii) Stopovers (overnight stays at connecting cities) are not permitted for Award travel.

(xiii) Award tickets do not include advance seat assignments, carry-on baggage, checked baggage or other ancillary products unless otherwise stated.

(xiv) Award redemption fees paid at the time of reservation are non-refundable.

(b) Flights purchased with a monetary payment may not be exchanged or refunded for payment with Miles, in whole or in part.

(c) Frontier reserves the right to revise, amend, modify or discontinue the products or services for which Members may use Miles (in whole or in part) and/or the number of Miles required to redeem any product or service (including but not limited to Award tickets) in connection with the Program.

(d) Frontier’s Flight Terms and Conditions (including but not limited to change/cancellation policies and fees) apply to Award Flights, respectively. In the event a member cancels Award travel, miles will be re-deposited to the original member’s account (redeposit fees may apply). Miles used to purchase the Award Flight will be automatically forfeited if a member does not cancel prior to scheduled departure.

(e) Air travel on Frontier (including Award Flights) is governed by Frontier’s Contract of Carriage, a copy of which is available at https://www.flyfrontier.com, at all Frontier Airlines locations.

(f) For domestic and international travel, customers must present government-issued photo identification. For international travel, You will be required to contact the relevant embassy or consulate for details on travel documentation requirements. It is your responsibility to verify your flight information and follow Frontier’s recommended check-in times listed on the airport information page. Failure to do so may result in the loss of your seat to another customer and/or denied boarding.

Changes to Program Rules, Frontier Miles, Frontier Elite Status Levels, and Award Travel Levels

Frontier may, among other things, in its sole discretion, for any reason, and without notice or liability to the FRONTIER Miles Member (except where otherwise stated):

(i) Withdraw, limit, modify, or cancel miles or Award Travel;

(ii) Suspend or cancel any Member’s FRONTIER Miles account (and/or seize any miles associated with such account and/or suspend or cancel any FRONTIER Miles Elite status) and/or Discount Den Membership if that Member has violated these Program Rules, in Frontier’s sole discretion;

(iii) Change, modify, delete (in whole or in part), supplement and/or cancel any Program Rules, regulations, benefits, or policies in connection with the Program, including but not limited to, FRONTIER Miles balances, redemption requirements, qualifications for FRONTIER Miles Elite Status, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting Miles, rules for the use of miles, awards or benefits in connection with the Program, Miles expiration rules, etc.;

(iv) Introduce, add, change, modify, delete (in whole or in part), or supplement Award Travel restrictions, including but not limited to black-out dates, capacity controls and limitations on the number of seats available for Award Travel, and/or otherwise restrict the continued availability of miles or Award Travel or special offers; or

(v) Terminate the Program with six months’ notice; any such notice would appear on https://www.flyfrontier.com. Frontier may make any one or more of these changes even though such changes may affect the Member’s ability to use Miles that the Member has already accumulated.

Conclusion – Terms and Conditions of Frontier Airlines

Knowing the various rules and regulations, that’s equivalent to the terms and conditions, your travel plans with Frontier Airlines can give you a whole new experience.

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