Asiana is one of the biggest airlines of South Korea that serve a wide range of domestic as well as international flights. If you want to know about the Asiana Airlines cancellation and refund policy, you are at the right place.
Most people don’t know how to cancel the Asiana Airlines ticket online, and after cancellation whether they will get the refund or not. In this article, you will get all the detailed information about the cancellation and your rights regarding getting your refund. Hope it will help you a lot more.
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COVID-19 Update Asiana Airlines Cancellation:
The airline has been changing its policies to provide more flexibility to its passengers. Let’s have a look at that:
1. Change fees are waived for international flights:- The airline offers you to reissue your flight tickets without paying any additional charges. Your ticket must be issued on or before Oct 31, 2021.
☛ Details on waiver
- Your date must be issued between March 10, 2020, & Oct 31, 2021.
- Your flight departure schedule should be after March 10, 2020.
- Some more conditions are:
- You will not have to bear the reissue fee for once, if your flight reservation is issued from April 01, 2021.
- You are allowed to make a change in your ticket two times without paying the reissue charges, if your ticket is issued between Mar 10, 2020, & Mar 31, 2021.
- You can change flight date or route within the validity of the original ticket.
- If the fare of a new flight ticket is higher than the original one, then you are responsible for the fare difference and tax.
☛ Applicable Routes
- If your flight will depart from South Korea or international gateways (except mileage tickets).
- The ticket is booked through the travel agency and codeshare flights are also included.
- Your unused or partially used tickets are also included.
2. Refund and reissue rules:- COVID-19 guidelines for making changes in the ticket or getting a refund. You are eligible to get a refund for the following cases:
☛ Category 1
- Your flight to/from the country where the travel is being restricted due to coronavirus.
- If you are quarantine or your entry is subjected to restriction.
- Your flight departure date should be between Mar 16, 2020, & Dec 31, 2021. There is no limit for ticket issue date.
- You may pay the applicable charges:
- You don’t have to pay any refund penalty.
- The airline offers the waiver of an extra seat refund penalty.
- You don’t have to pay any reissue penalty but only for one time.
- You have the option to extend your partially used ticket until Dec 31, 2021. You are only to do that only for one time and also have to pay the fare/tax difference if any.
☛ Category 2
- If you are isolated, under medical supervision, emergency restriction due to Military services, & your school is postponed as you are an international student.
- Your flight departure schedule should be between Jan 24, 2020, & Dec 31, 2021. You are allowed to get a refund or make a change in your ticket with the payment of charges after 1.20 and with departure dates before 12.31.
- You may pay the applicable charges:
- You don’t have to pay any refund penalty.
- The airline offers the waiver of an extra seat refund penalty.
- You don’t have to pay any reissue penalty but only for one time.
- You have the option to extend your partially used ticket until Dec 31, 2021. You are only to do that only for one time and also have to pay the fare/tax difference if any.
- If you want to change your flight schedule, you are allowed to do that only once within ticket validity. You may bear the extra fare and/or taxes.
☛ Category 3
- If your flight is departing to china with transit in Korea, you must have the negative reports of PCR & IGM tests as is required by the Chinese government.
- Your ticket should be purchased after Nov 10, 2020. Along with that, the departure date of your flight should be up to Dec 31, 2021.
- You may pay the applicable charges:
- You don’t have to pay any refund penalty.
- The airline offers the waiver of an extra seat refund penalty.
- You don’t have to pay any reissue penalty but only for one time.
- You are only allowed to change your reservation only with the valid period and you have to bear the fare difference and tax.
Asiana Airlines Cancellation or Change Policy:
You can make a change or cancel your reservation without paying any additional charges. You can cancel your reservation within 24 hours of booking the ticket. You don’t have to bear the cancellation charges for that.
If you want to make a change in your airline reservation, you have to consider the following points before changing your ticket:
1. For international flights
- You have to contact the point of purchase to make a change in your flight ticket, as rules and regulations may vary depending on the fare rules and point of purchase.
- The airline ticket of those flights that are departing from overseas need confirmation of purchasing body and fare calculations. It may need two or three days for processing.
- If your Asiana ticket is changed, then it can be possible that the fare & tax difference and fees will occur.
2. For domestic flights
- The validity of a domestic flight ticket is for one year from the date of flight booking. You must be used it before the date of expiry, as you can not extend the validity.
- Usually, airlines provide a one-year validity. But it is not for all cases. The validity period is depending on the type of flight ticket.
Seat Upgradation
- The airline will upgrade you to the subsequent class by deducting miles from your accrued Asiana Club mileage.
- However, it’s impossible to urge for an Upgrade Award of two class levels at just one occasion. Also, remember that Upgrade Awards to subsequent classes aren’t allowed under the subsequent circumstances.
Flight Tickets with no Upgrade Awards Allowed:- Flight tickets with a discount of more than 50% off the fare basis
- Flight tickets sold with the condition of no Upgrade Awards allowed
- Mileage Tickets in Asiana Airlines Cancellation
- Free or IT fare flight tickets
- Group fare flight tickets (reservation class G)
- Flight tickets sold by Star Alliance or other airlines (boarding classes U, Q, K, S, V, L, W, T, G)
How do I cancel my Asiana flight ticket?
Now we expect that you may grasp all the information about the Asiana Airlines cancellation policy. Let us discuss how to cancel the airline ticket step by step.
You just need to follow these simple steps given below to cancel your flight booking within a few minutes.
Steps for Asiana ticket cancellation:
- Step 1:- Firstly, you have to go to the official website of “Asiana Airlines” or “https://flyasiana.com/C/US/EN/index“.
- Step 2:- On the home page of the airline, you will see the option “Find My Trips“. Tap on it.
- Step 3:- A blank form will open in front of you, fill the form by providing your details such as Booking No., Departure Date, Arrival Date, Boarding Date, and Last Name.
- Step 4:- After filling in your details, tap on “Find My Trip“.
- Step 5:- Now, you have to proceed with the given command to cancel or change in your reservation.
- Step 6:- After the completion of all of these steps, you may receive an email regarding your flight ticket cancellation.
Asiana Airlines Refund Policy:
The airline offers you to get a refund back for your canceled Asiana ticket. If you have made the cash payment at the time of the airline ticket purchase, you are entitled to get a refund in your account. In case, the payment was made through a credit card, the airline will not refund you in cash. The refund-related information will be conveyed to the credit card company, the credit card company will refund you according to its rules and regulations.
The time taken for refund processing depends on the payment date and the processing cycle of the company, for those tickets that are booked through the credit card. You may contact the credit card company for detailed information on the refund process. You can do this after two to five working days when the refund is approved.
Here are some more points regarding the refund policy:
- For domestic flights, you can submit a refund request up to the expiry of the flight ticket.
- For international flights, you have 30 days to submit your request after the expiry of the flight ticket.
- You have to submit a request for a refund on your own. If in case, the request is submitted by the legal representative, then contact the purchasing body as may submit some additional documents.
- If you have an unused ticket for international flights that are departing from Korea, then you may bear the extra refund charges depending on the refund request date.
- Seat option refund will be only given up to 48 hours before the flight departure. You are not permitted to make changes or get a refund within 48 hours of the flight departure. But, you are entitled to get a refund, when the seat is not provided by the end of the airline.
- You may request a refund for the selected seat that you have purchased at the time of booking up to 48 hours before the flight departure.
Not only this if you are feeling any such query related to Hainan, flights, or ticket booking or cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.
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