Air China is one of the top three airlines in the Republic of China. The headquarter of the airline is in the Shunyi district, Beijing. Although the airline provides the best for its customer and makes its policies according to the passenger’s comforts. Sometimes you may need changes in flight but sometimes you may need to cancel your airline reservation. So, Air China makes its cancellation policies very flexible and understandable. You can cancel your flight very easily on the official website but if you booked your ticket from the travel agents then you have to contact them directly.
As per the report, most people are not properly aware of the cancellation, change or refund policies of the airline. Even they don’t know whether they will receive a refund or not after a flight cancellation. So, it is very important to know how to cancel your Air China flight ticket. Or How do get a refund from Air China?
In this article, we are trying to provide the full information about the Air China cancellation and refund policy so that you will be aware of the cancellation and refunds policy easily and get your refunds easily if eligible.
In this article, you will get important information regarding Air China cancellation, flight changes, and refund policy for all your booked or reserved air tickets. You can also dial our toll-free number +1-800-831-1547 to know about current offers, promo codes & discounts.
Air China Cancellation Policy:
The airline allows its passengers to cancel their flight tickets within 24 hours of booking. If you cancel your ticket within 24 hours then you do not need to pay any cancellation charges. You will also get a refund for your canceled flight if you will eligible for that. After the completion of 24 hours, if you want to cancel your airline reservation then you may have to bear the cancellation charges as per the airline’s fare. Usually, the cancellation fee of Air China is 200 USD.
If you booked your reservation through Air China then you are eligible to cancel your flight ticket manually by visiting the official website of the airline. In case your ticket is booked by a third party like a travel agent, you have to contact them directly to do so.
How to cancel your Air China flight ticket online?
Now we think that you got all the information about the cancellation and change policy. It’s time to describe the process of cancellation or change in the flight ticket.
Please follow these simple steps to cancel or make a change in your reservation. By following these steps, you may be able to cancel your ticket in just a few minutes.
Steps for Air China ticket cancellation:
- Firstly you have to visit the official website of “Air China”.
- Now you have to log in with your I’d and password. It is recommended to register yourself with your credentials for two-way communication.
- After login in, you are on the home page of Air China. Here you can see the “Booking Management” tab in the top row. Please tap on that.
- Under booking, you will see “Manage My Trip”, click on that. After that, you have to click on check my bookings.
- Now you have to enter the details in the empty fields where you have to enter the airline confirmation number and the passenger’s last name.
- This step helps to retrieve the ticket details and gives you the option to cancel or make a change in your reservation. Please select the option, whatever you want to do either “Cancel” or “Change in your ticket”.
- Now, please proceed with the following command and cancel your flight as well.
- After the cancellation has been done, You will get a confirmation mail regarding your cancellation.
Note* Please raise a refund request after requesting the cancellation.
Flight Delay & Cancellation Certificate
If your flight got delayed or canceled by the end of the airline, then the airline will compensate you by giving a flight delay and cancellation certificate:
- If the airline has canceled or delayed your flight less than three days before the departure of the flight, you are eligible to download a flight cancel or delay certificate by using the airline’s app or official website. You can download it up to 180 days after landing.
- You have to download and print the certificate in color, otherwise, the electronic seal may not be considered valid.
- The certificate would be in two languages, Chinese and English.
- The certificate is only for evidence purposes. You can not use it to claim any type of monetary compensation or services from the airline.
- The airline suggests you download your certificate at least two hours after landing, because after that it may show the word “pending”.
Air China Refund Policy:
The airline provides many flexible policies for the benefit of its customer, its refund policy is one of them. According to the Air china refund policy, the passengers will get their refund as per their fare category. You will have to bear some charges to get a refund. Before that, you should know about some terms and conditions regarding the refund policy:
- Refund charges may apply according to the ticket fare for a similar flight segment. Round-off figures will be taken.
- The refund fee will be charged according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.
- If your ticket is partially used and you want to get a refund for an unused part of your ticket, you are eligible to do so, but you may have to bear the charges according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.
- You can get a refund for a special product and a special package rate according to the related regulations.
- According to the rules and regulations of the airline, you are only eligible to get a refund when your ticket is valid.
- The airline will refund you the unused airport construction charges and fuel surcharges if you apply for the refund when your ticket is valid.
Voluntary refunds fee | |||||
Cabin Class | Cabin code | 30 days before the flight departure | 30 days to 14 days before the flight departure | 14 days to 4 hours before the flight departure | From 4 hours before departure to after departure |
First-class | F | Free | 5% | 5% | 10% |
A | 5% | 5% | 10% | 20% | |
Business-class | J | Free | 5% | 5% | 10% |
C/D/Z/R | 5% | 5% | 10% | 20% | |
Premium economy class | G | Free | 5% | 10% | 20% |
E | 10% | 15% | 20% | 30% | |
Economy class | Y | Free | 5% | 10% | 20% |
B/M/U | 10% | 15% | 20% | 30% | |
H/Q/V | 10% | 25% | 30% | 40% | |
W/S | 20% | 45% | 50% | 100% | |
T/L/P/N/K | 30% | 60% | 90% | 100% |
How to Get Refunds Online For your E-Ticket
After a request for cancellation, you have to make a refund request for getting refunds against cancellation. Here we’ll discuss how to get your refunds online and how to check your refund progress.
- Just open the official website in the browser and click on the Booking Management section then open the online refund.
- Now you are on the refund page where you can see the E-ticket refund column, just select it and enter the details in the empty fields.
- Here you have to enter the last name, reference type, and reference number. A reference type is of two types that are booking reference number which is also known as the PNR number and the e-ticket number. After entering it just click on the search buttons.
- This step helps to retrieve your itinerary. Here you can request a refund for a canceled ticket.
Check Refund Progress
After requesting a refund you can check your refund progress if your refund is not credited to your account. You can check your refund information for 30 days after your successful submission of cancellation and refund. You just have to open the online refund page on the Air China official website. Then open the Refund progress column and enter the last name, and EMD number after selecting the reference type. This will help you to get information about the progress of the refunds.
Note* Currently, it is not possible to request a refund online from any of the international sites of Air China. So if you want refunds then you have to call on the helpline number or contact the Air China nearest office or the representative.
Air China Change Policy:
The airline provides the changed policy to the passengers who need to make changes to their flight tickets. These are some following points that help to better understand the Air China change policy:
- The customer can change in flight ticket, travel date, cabin, carrier, and one-way or round trip.
- Service charges may apply according to the ticket fare for a similar flight segment. Round-off figures will be taken.
- In case of voluntary change, the customer will have to bear the fare difference if any. The fare difference occurs when the new ticket is higher than the original one after the changes are done. It will be calculated on the basic ticket price for a similar flight segment. You must pay that different amount within the allotted time period.
- You are eligible to get a refund and make changes in special products and special package rates according to specific product regulations.
- When you have done the changes (canceled your seat and changed your flight ticket into an open ticket) in your ticket and the seat is also rebooked, then you must pay the fare difference and change fee if any.
- The refund fee will be charged according to the term between the time when you have submitted your refund application and the departure time of your unused reservation segment.
Voluntary Changes Fee | |||||
Cabin Class | Cabin code | 30 days before the flight departure | 30 to 14 days before the flight departure | 14 days to 4 hours before the flight departure | From 4 hours before the departure to after departure |
First-class | F | Free | Free | Free | 10% |
A | Free | Free | 5% | 10% | |
Business-class | J | Free | Free | Free | 10% |
C/D/Z/R | Free | Free | 5% | 10% | |
Premium economy class | G | Free | No fee for the first three times, 5% fee each time thereafter | 10% | |
E | Free | 5% | 10% | 20% | |
Economy class | Y | Free | No fee for the first three times, 5% fee each time thereafter | 10% | |
B/M/U | Free | 5% | 10% | 20% | |
H/Q/V | Free | 15% | 20% | 30% | |
W/S | 10% | 25% | 30% | 40% | |
T/L/ P /N/K | 20% | 35% | 40% | 50% |
Not only this if you are feeling any such query related to Air china cancellation tips you must feel free to contact Treknova. We are always available to answer your problems and questions 24*7 at our toll-free number +1-800-831-1547.
