Want to find out Air China Airlines Customer Service Contact Number? Do not worry we will provide you all the information using which you can easily get help from their official representative.
One of the famous air carriers in China was founded in 1988. Head Quateres held up in Beijing Tianzhu Airport Industrial Zone, Shunyi District, Beijing. Its main focus is on the states of China only, covering 200+ destinations of China with a size of 400 plus fleets.
Air Canada has been honored for 11 consecutive years as Most Popular Domestic Airline Among Chinese Families till last year too. In China, Air China has also been awarded the “Partner of the Year” award becoming a great partner of other airlines in China.
The services of Air China are absolutely great according to the citizens of China, you can have online access for reservations, and manage booking, cancellation, or change. This cost-friendly airline in China. Apart from off-flight service, airport services like check-in, baggage facility, boarding, and on-board services had made up to mark for their passengers.
Air China like some other airlines, has a program for frequent flyers named PhoenixMiles. It’s similar to others, you have to earn miles to redeem the facilities of the program. You can even purchase miles. To earn miles you can fly with Air China or with their partners which are Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, Inner Mongolia Airlines, and Beijing Airlines.
How to Contact Air China Airlines Customer Support Team
Customers who are facing issues while making changes to Air China Airlines flight tickets on the official website after login then they can contact directly to the customer’s department of the airline. By dialing the number +86-400-888-6998, passengers can speak directly to the expert executives. The airline’s executives categorize the query and send it to the appropriate department for specific concerns, so you’ll get the best solution. Airlines to offer a live chat option where customers can speak in real-time and receive a prompt response if they don’t want to wait in the phone queue, be put on hold, or have a long wait on the phone. The live chat option is available on the official website of Air China Airlines.
Air China Airlines Official Site
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
https://www.airchina.us/US/GB/Home
Americas Offices
| Office | Address | Telephone | Fax |
| Houston Sales Office | 3800 Buffalo Speedway Suite 405, Houston, TX 77098. USA | +1-832-831-8676 | +1-832-831-6377 |
| Houston Airport Office | Terminal D, George Bush Intercontinental AirportHouston, TX 77032, USA | +1-281-233-3695 | +1-281-233-3696 |
| Los AngelesSales Offices | 2131 E Maple Ave,El Segundo, CA 90245, U.S.A. | +1-800-882-8122+1-310-335-0088 | +1-310-322-3099 |
| Los Angeles airport Office | Airport Office: Tom Bradley International Terminal,380 World way TBIT, Room 3301A, Los Angeles CA 90045 | +1-310-215-1188 | +1-310-216-7792 |
| New York Sales Offices | 350 Fifth Ave. Suite 6905 New York, NY 10118, USA | +1-800-882-8122 | |
| New YorkAirport Office | Airport Office: Terminal One, JFK International Airport, Jamaica, NY 11430 | +1-718-751-2263+1-718-751-2269 | +1-718-751-2267 |
| Newark airport Office | Airport Office: T3 Brewster Rd Terminal B, Newark, NJ 07114 | +1-973-799-0130 | |
| San FranciscoSales Office | 400 Oyster Point Blvd, Suite 318, South San Francisco, CA 94080, USA | +1-800-882-8122+1-650-876-1000 | +1-650-876-1810 |
| San Francisco airport Office | Airport Office: International Terminal, San Francisco International Airport San Francisco, CA 94128, USA | +1-650-877-0750 | +1-650-877-0814 |
| Washington DCSales Office | 8405 Greensboro Dr, Suite510, McLean, VA 22102， USA | +1-800-882-8122+1-703-992-9499 | +1-703-992-9489 |
| Washington DCAirport Office | 1 saarinen Cir, Dulles, VA 20166 | +1-703-572-2040 | +1-703-572-2041 |
| Sao PauloSales Office | Alameda Santos, 745-4ºand.-Cj.42 CEP 01419-001- São Paulo- SP | +55-11-3186-8888 | +55-11-3262-4723 |
| Sao PauloAirport Office | Sala 12, 3º andar, Apoio Check-In, Área de Escritórios, Terminal 3, Aeroporto Internacional de Guarulhos, São Paulo | +55-11-2445-4989+55-11-2445-7404 | +55-11-2445-7362 |
| TorontoSales Office | N/A | +1-800-882-8122 | N/A |
| VancouverSales Office | Suite 1588 – 650 West Georgia Street, Vancouver, BC, Canada, V6B 4N7 | +1-800-882-8122 | +1-604-685-5892 |
| VancouverAirport Office | Airport Office: Room C4415, Level 4 International Terminal Building， PO Box 32363，3880 Grant McConachie Way, Richmond BC, Canada， V7B1W2 | +1-604-303-3555 | +1-604-303-3552 |
| MontrealSales Office | Suite 3740, 1250 Boulevard René-Lévesque O, Montréal, QC, H3B 4W8Email： csyul@airchina.ca | +1-800-882-8122 | +1-438-387-6669 |
| MontrealAirport Office | Airport Office: Suite 375, 975 Romeo- Vachon Blvd North, Dorval, QC, H4Y 1H1 | +1-514-636-2042 | +1-514-636-2044 |
| MexicoSales Office | Arquimedes 190 Col. Polanco 11500 Mexico, D.F.E-mail:chantal.faure@airchina.us | +55-41-67-1083 | / |
Phone Number To Reach Air China Airlines Customer Service Team
Main: +86 (10) 95583
Customer Service: (212) 371-9898
Toll-Free: (800) 882-8122
Air China Airlines Contact Phone Numbers
| Region | Contact | Service Hours |
| Americas | Tel: +1-800-882-8122Fax: +1-310-322-1133 | Business Hours (Pacific Time):06:00-21:00 Monday – Friday07:30-16:00 Saturday, Sunday, and public holidays |
| China | +86-10-95583+86-10-59281588 | |
| Europe(excluding Russia) | Tel:00800-86-100-999 (From landlines only)There may be a charge for calls from mobile phones. Email: ca_europe@airchina.com | Chinese and English services:06:00-22:00(GMT) Monday through Sunday; German, French, Italian, Spanish services: Workdays Monday through Friday. |
| Russia(Russia only) | Tel: 810-800-86-100-999 (From landlines only)There may be a charge for calls from mobile phones.Email: ca_europe@airchina.com | Chinese and English language service: Monday to Sunday: 06:00–22:00 (GMT)Russian language service: Monday to Friday: 06:00-16:00 (GMT) |
| Japan | Japan’s Regional Call CenterTEL:0570-0-95583FAX:03-3501-1801 | Service hours: 24hours (365 days a year)*For FFP Phoenix mile/corporation contracts09:30-17:30（Except Saturday, Sunday, and public holidays）*For travel agencies09:00-18:00（365 days a year） The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. |
| China’s Regional Call CenterTEL:95583 (reservations, ticketing, etc)If you are calling from China, please dial 95583 and select number key 5 for service in Japanese. If you are calling outside Japan or China, please dial +86-10-95583 and select option ※5 | Service hours: 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time). | |
| Korea | Telephone hotlines:1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free).2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). | Opening hours: Hotline 1: Open 9:00 am–6:00 pm (Korea Standard Time) 365 days a year online 2: Open 24/7Main services: Ticket reservations, bookings, rebookings, reissue |
| Australia | 1800-860-999 (within Australia) | 10:30 am-8 pm (Australia time) 7 days a week |
| Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong, China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| India | 0008000501566 |
Shortcut information links
- Booking Seats, Flights & Reservations
- Reservation Service
- pet policy
- Cancellation And Refund Policy
- Baggage Policy
Air China Airlines Official links & information
Flight Information
Travel Preparation
Baggage Services
- Carry-on Baggage
- Checked Baggage
- Special Baggage
- Dangerous Goods
- Baggage Through Check
- Delayed, Damaged, Lost Baggage
Self-service
- Online Check-in
- Self-Service Check-in
- Self-service Baggage Check-in
- Ticket validation
- Flight delay or cancellation certificates
- Online Baby Bassinet Request
Airport Services
- Airport Guide
- Airport Check-in Closing Time
- Through Check-in
- Fast Track
- Star Alliance Lounge Service
- Star Alliance Gold Track
Flight Experience
- In-flight Entertainment
- In-flight Meals
- In-flight Duty-free Goods
- Onboard Health Care Devices
- Exclusive VIP Services
Aircraft Information
Transit in China
U.S Flights Customer Service Plan
- Customer Service Plan
- Service for Overbooking
- Baggage Rules, Special Service Fees
- Special Services on U.S. Routes
- Services for Flight Disruptions
- Tarmac Contingency Plan for Delays
Air China Information
Email Contacts
customer_relations@airchina.com
airchina-us@airchina.com
Air China Airlines Social Media Contacts
Executive Contacts
Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
zchi@airchina-americas.com
Secondary Contact
Lillith Bishop
Senior Director, Marketing & Public Relations – North America
350 Fifth Ave., suite 6905
New York, NY 10118
(310) 744-8231
lillibeth@airchina.us
Zhang Yun
General Manager of Product & Service
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company, and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
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