To know more about Virgin Australia Airlines’ manage booking, we started with a briefing about the airline itself.
Virgin Australia is the largest operating in Australia by fleet size. It started on 31 August 2000 with the name of Virgin Blue. and became the largest domestic airline in Australia after Ansett Australia’s failure in 2001. The airline from that time served 42 cities in the country. The airline hub is in Brisbane of Melbourne.the airline based in Bowen Hills.
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Virgin Australia Airlines Manage Booking
You can book your flight online, going through the homepage of the airline www.virginaustralia.com, and search for the flight with your desired destinations, and the date and get all details while comparing the fares to select the best deal and decide to fly according to your comfort.
But sometimes you need to some changes because of sudden changes in plan, as we all know some uncertainties come to all of your life without knocking the doors. So, Virgin Australia understands these inevitable conditions and gives flexibility to our customers to make changes without stress. In which you have options including:
- Check-in and boarding pass online
- Select your seat during check-in
- Change or cancel your flight
- Pay your reservation while updation
- Add extra baggage
- Add more services to your trips
- “Manage Your Booking” helps you to know more about the airline features and enables you to correct your name on the ticket, select your food, get the itinerary detail and receive the email to yourself or someone else, you can view your itinerary and booking details and even request special service, and many more to discover.
How to Manage Booking: Steps And Procedures
For the convenience of the passengers, Virgin Australia makes a user-friendly app and website so that customers manage their booking without rushing to the airports or the booking centers. Virgin Australia Airlines designed an app for the passengers, which is available on the App store as well as Google Play to keep track of your flights, check-in online, and itinerary. The app is helping you to book your flight and store your traveling history.
Also, it gives you real-time information. Apart from booking and checking, it is easy to book a seat and get your boarding pass easily and quickly only by having an app as well Official website.
For Virgin Australia Airlines to manage to book, you need to go to the homepage and click on the Manage your Booking to manage your booking online. You need to go through these steps:
- Firstly you have to open the official website of Virgin Australia and log in to your account.
- The next step is to enter your details which are asking in column-like Last name, and the booking reference number. This step will retrieve your ticket details which you need to change.
- After clicking next you can see here all the alternatives related to your change(ticket date, time, or destination, cancel your booking, pay for extra baggage, correct your name on the ticket).
- If you are eligible for the changes which are permitted by your ticket you can change it according to your wish and then pay for it online with your cards.
- Lastly, after successful payments for your changes, you’ll get a confirmation mail on your email id
Virgin Australia Airlines baggage allowance
There are different baggage allowances and policies for the different destinations, flight fares, and classes, that are described as under;
Checked baggage
For domestic and international flights with a short distance, the checked baggage allowance is 23kg for the Economy class, and for the Business class, passengers can take 2 pieces each 23 kg with a linear dimension of 140cm/55in.
However, for the international flight which covers long-distance, the baggage allowance is 23 kg for the Light Economy class, and for the Getaway, Elevate, Freedom and Economy Reward are 2 pieces of each 23 kg allowance. For Premium class is again 2 pieces of each 23 kg baggage allowance but for Business class with the type of fares is 2 pieces of baggage each 32 kg. The linear dimension that has to be followed is 158cm/62in.
For purchasing the additional baggage, passengers are required to go to the website of the airline and do their purchase via Manage your Booking. Also, there is a Guest Contact Center number (13 67 89) which works within Australia only. for those who don’t want to purchase the additional baggage for any reason online. But customers outside of Australia can go through the link here.
Even customers can purchase extra luggage at the airport, using the self-service kiosks, or getting the help of the staff members of the airline at the counter. But the purchase of the extra luggage at the airport will be more expensive.
Carry-on baggage
Cabin carry-on is different for the different fare and cabin classes.
For the Economy one item with 7 kg weight and a linear dimension of 115 cm. For Economy X 2 personal bags with a total weight of 7 kg with a linear dimension of each 105 cm. And for the Premium Economy 2 personal items one suit pack and one standard piece with a total weight of 7 kg and a linear dimension for the standard piece should not be more than a linear size of 115 cm and for the suit pack linear size of 185 cm.
For the business class one baggage of 7 kg with a linear dimension of 115 cm. For the Gold members 2 pieces each 7 kg with a linear dimension of 105 cm and for the Platinium members, one standard piece with the weight of 7 kg and a linear dimension of 115 cm and one suit pack of 7 kg with the linear dimension of 185 cm. However, Business class, Gold, and Platinium members can carry one personal item as well like a small purse, laptop back, or a backpack.
Virgin Australia Airlines seat selection
For the advance seat selection, passengers can apply at the time of booking or 24 before departure at the airport. The airline allocated the passengers who are traveling together at their best remaining seats which are available 48 hours prior to the departure and seat selection at the airport in the check-in counter darts 48 hours before the flight departure.
For infant passengers, the airline is providing bassinets on board for long international destinations only. However, they are limited and have to be booked in advance at the time of booking.
The airline is offering extra legroom for the passengers, although not all passengers can apply and conditions are applied because these seats are located near the emergency exits;
- The passenger has to be more than 15 years old.
- Have good health to be able to assist to open the emergency doors and help in exit quickly.
- Capable of well understanding of the instruction given by the cabin crew in English and help for the evacuation at the time of emergency.
- Willing to help crew and passengers if evacuation is required.
- Sound health issue and not having any disability.
- Should not have any pet along.
- Should not be pregnant or having an infant.
For a better understanding of seat selection, the airline assists you with the all aircraft model site map that they are having online to help you with your better selection. Click here to know more about it.
Virgin Australia Airlines cancellation/ change & refund
The changes and cancellations that passengers can make all depend on the fare that has been paid while reservation and that can affect the fees and surcharges. The airline is allowing passengers to cancel all bookings. However, if the ticket is non-refundable, it will cause the passengers extra charges that have to be paid.
Passengers can cancel or change their booking by going through the airline homepage and proceeding with Manage Your Booking or contact at Guest Contact Center within Australia and if outside the country through the link here.
To change the date of your reservation or destination, you are required to go to the website of the company and go to the manage booking.
Also, this procedure to change the date is chargeable and if the new ticket that you apply to book is more expensive than the current one, you have to pay the difference.
if the fare of the new ticket is less, first the airline will reduce the changing fee from it and the difference of amount will be sent to your original account of your payment.
Those passengers who booked their ticket from third parties, agencies, or airline agencies, regardless of any changes or refunds they want to make, are required to contact them. Because changes can happen online or through the website, if only you purchased your ticket online or via the mobile app. Passengers can request a refund by contacting the Guest Contact center or dropping an email that contains their ticket reference number along with the name of the passengers and flight date to reservations@virginaustralia.com. The refundable amount will be credited to the passengers according to the fare of the reservation and the reason for the cancellation that causes them to apply for a refund. Payment won’t be refunded if the passengers booked their ticket via Velocity point. Also, passengers who selected the option of receiving travel credit, are not allowed to proceed with the refund of the original form of their payment even if the fare rules allowed them to do so.
Virgin Australia Airlines Important numbers (Customer Care)
To get in touch with Iberia Airlines reservation and get more accurate answers during your requirement go through the following details:
Customer Service Number: +61 7 3295 3000
Virgin Australia Airlines email: vabags@hallmark-aviation.com
Virgin Australia Airlines Website: https://www.virginaustralia.com/us/en/
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