How Do I Contact Southwest Airlines About A Complaint?

When you are flying to your destination, the occurrence of uncertainties is inevitable. While some passengers may have a smooth experience during their travel, a few individuals, on the other hand, are not that lucky. Here is an article to let you know how to Contact Southwest Airlines.

Southwest Airlines is a low-cost carrier in the United States that has been in operation for more than 50 years and serves over a hundred destinations, both national and international. In addition to catering to short and long-distance flights, it also offers various services that passengers can avail of either at the airport or via the airline’s website.

Contact Southwest Airlines

Though many passengers are satisfied with the services offered by contact with Southwest Airlines, there may also be a few who may not have had a pleasant experience, in some way or the other. If, however, such a situation does arise and you want to reach out to the airline to address your complaint, then the first line of contact will be through their customer support service. There are a couple of ways to contact Southwest Airlines’ customer service centre, which are usually in the form of a phone call, live chat, e-mail, online discussion forum and social media channels.

In this travel guide prepared by Treknova, we shall take a look at how to contact Southwest Airlines about a complaint with regard to your experience.

Issues for Which You Can Contact Southwest Airlines Customer Service

Though it is unusual, but there may be moments when you experience a problem with Southwest Airlines’ services. This could be anything – from a non-trivial inconvenience to a more severe issue that requires special attention.

The most commonly occurring issues or problems that can be encountered by passengers when flying with Southwest Airlines, or any other airlines, for that matter, are listed as under:

  • Negligence in oral and/or written communications with passengers
  • Flight reservation of Southwest Airlines
  • Flight delayed
  • Flight cancelled
  • Flight overbooked/oversold
  • Connecting flights and stopovers
  • Special programs
  • Baggage arrival delayed
  • Baggage lost/misplaced
  • Other items lost
  • Refund
  • On-site accommodation
  • Ground transportation
  • Other airport facilities and services
  • Staff behaviour

Problems are unpredictable. However, there are solutions available to tackle such unforeseen problems by the respective airline operator, in this case, it is Southwest Airlines.

Steps to Make a Complaint to Southwest Airlines Customer Service

You can make a complaint about a product or service offered by Southwest Airlines to their customer service centre. In the following sections, we have provided the necessary steps required to contact the airline and have your complaints or concerns addressed to them that requires effective resolution.

A. Complain via Direct Phone Call

In order to make a complaint to Southwest Airlines’ customer service center via direct phone call, simply follow the steps given below.

Steps:

1. You can speak directly to one of Southwest’s customer support representatives using your mobile phone or a fixed-line phone. Dial their toll-free support phone number +1 800 435 9792. Their service is available 24 hours and on all days.

2. Most common problems that passengers often complain about are flight reservation, delay, cancellation & refund of Southwest Airlines, compensation, baggage delay or lost, special programs etc.

3. When you dial their customer service number, you are usually greeted by an automated voice system, which then connects you to the designated live person. If you want to make a complaint about a service you are not happy with, you can speak to the person on the other line to have your concern addressed and resolved quickly.

4. Many passengers often get their problems resolved on the first phone call they make to Southwest’s customer service center. However, if you were not so fortunate, you can always try making a second phone call, which could land you to a more helpful representative.

5. If your complaint could not be resolved after making several phone calls, don’t give up just yet. There are other ways as well.

If you feel that talking to a few customer service representatives still did not prove helpful, the next step is to try contacting them via e-mail.

B. Complain via E-mail

In order to make a complaint to Southwest Airlines’ customer service centre via e-mail, simply follow the steps given below.

Steps:

1. Southwest Airlines’ customer service representatives can be contacted via e-mail as well. You can find their support e-mail address by visiting their website https://www.southwest.com and click the Contact Us link at the bottom of the page.

2. You will need a desktop computer, laptop, tablet or smartphone device connected to the internet (via LAN/Ethernet cable or Wi-Fi).

3. When you have access to the internet on your choice of device, log in to your e-mail account.

4. Now, you will need to address your concern in the e-mail, which should be as concise as possible. Once you’ve written your complaint, hit the Send button and your message will be delivered to Southwest’s customer support e-mail service.

5. Keep in mind that responding to your e-mail can take from a few hours to even a few days.

If you feel that sending an e-mail to Southwest Airlines’ customer service did not prove helpful, the next step is to contact them through their online discussion forum.

C. Submit Your Complaint to Southwest’s Online Discussion Forum

In order to make a complaint to the Southwest Airlines’ customer service centre via online discussion forum, simply follow the steps given below.

Steps:

1. On your device connected to the internet, visit Southwest Airlines’ official website https://www.southwest.com.

2. Click the Contact Us link that can be found at the bottom of the page, then click again on the Community link. This will direct you to their online discussion forum where you can seek assistance.

3. You may be required to log in with your customer account. Login using your Southwest credentials to proceed.

3. After having logged in, you may be presented with a list of choices. Select the relevant option to proceed.

4. You will be redirected to a page that contains a list of all known issues/problems that customers have faced in the past. Select the one that closely fits your concern. Or, simply write your complaint and submit it.

5. You may be required to provide additional details, depending on your complaint. Click the Submit to have your complaint sent to the customer service department.

Again, this process may take some time for Southwest’s customer service team to respond back to you, with or without a solution. If this was also of no avail to you, don’t lose hope yet. There is another method to get in touch with them, and that is through their social media channels.

D. Complain via Social Media Channels

In order to make a complaint to the Southwest Airlines’ customer service via their social media channels, simply follow the steps given below.

Steps:

1. You can contact them and address your complaints on their Facebook page at https://www.facebook.com/SouthwestAir or on their Twitter handle @SouthwestAir at https://twitter.com/southwestair.

2. Southwest Airlines’ social media channels remain active round the clock. So, you can easily chat with an available live representative any time of the day and night, and from anywhere.

3. Once you are connected to their live chat session, all you need to do is explain in short, your concern or complaint about the service you are not happy.

4. If your complaint is of a minor category, then chances are, it may be resolved immediately. However, if your complaint with regard to the service is a complex one, then it may get escalated to a higher authority. This may take some extra time and your patience as well.

5. If your complaint has been taken care of promptly, you will be informed via phone or e-mail, whichever your have provided to them.

In today’s time, communication on social media has grown exponentially. Thus, for this reason, companies of all sizes and industry have expanded their customer support services by adopting the social media platform. Also, for many customers, this platform becomes very convenient, instead of waiting in the queue when making a direct phone call.

Are Your Complaints Addressed by Southwest’s Customer Service?

This can be a ‘Yes’ or ‘No’ answer for many people based on their experience with Southwest Airlines. Such experiences are completely personal and varies from one individual to another.

However, you may also write your complaint and post it to Southwest’s customer service mailing address, which is given below.

Mailing Address:

Southwest Airlines

P.O. Box 36647-1CR

Dallas, Texas (TX) 75235

United States

Conclusion

Southwest Airlines’ customer service has all the possible communication options available to ensure their customers are able to quickly get their concerns resolved in less time.